10 days ago I order a new microwave from Tescos Direct. Went to collect 3 days later to be told it wasn't in store but would be three days later.
Went back today to collect to be told it was no longer avaiable. No phonecall, no email, nothing. So I call to complain and was told sorry, and
offered £10 compensation. I asked for £20 which I thought was reasonable - £10 for each trip and was refused, so told them to close my Tesco
account.
Tossers ........ I'll stick with Amazon in future, never had a problem there.
£10 EACH TRIP?! You cant go half a mile without tripping over a Tesco's! I think i'd have taken the tenner!
I did take the tenner - just think such rubbish service deserved a little more
Certainly poor customer service, but I absolutely detest the automatic expectation of "compensation".
Why, it's cost me both time and petrol to drive to their store after they told me twice that the item was ready for collection?
If you wanna lie back and take a shafting that's up to you, that's probably why most customer service in this country is so crap - I will
certainly always fight for compensation when a company behaves like this. Maybe if they have to compensate enough customers they might start taking
customer service seriously and things might change.
I run a mail order business and if I treated a customer like this I would be giving them a nice discount off their next purchase for sure, and I
wouldn't have to be asked before offering it.
I would have been pissed off too.
Though i have used Tesco Direct many times and never had a problem.
quote:
Originally posted by Jasper
Why, it's cost me both time and petrol to drive to their store after they told me twice that the item was ready for collection?
If you wanna lie back and take a shafting that's up to you, that's probably why most customer service in this country is so crap - I will certainly always fight for compensation when a company behaves like this. Maybe if they have to compensate enough customers they might start taking customer service seriously and things might change.
I run a mail order business and if I treated a customer like this I would be giving them a nice discount off their next purchase for sure, and I wouldn't have to be asked before offering it.
You mean you did not ring them first to check it was there for you tut tut 
It's alright moaning but telling everyone to avoid is a bit much Jasper. They had some special offer on sleeping bags last month and I bought 2 for £4 something each collected 2 days after paying no problem. You can't expect us to miss bargains like that because of a microwave mishap.
To be fair if the item you've paid for (I'm persuming you've already paid for it) is discontinued then you should be offered a similar
(or next-one-up) item.
If you haven't paid for it then tbh a tenner is fair enough, that is about what it would have cost me to go down there twice.
quote:
Originally posted by Jasper
Why, it's cost me both time and petrol to drive to their store after they told me twice that the item was ready for collection?
If you wanna lie back and take a shafting that's up to you,
About 4 years ago I 'bought' a pair of perscription sunglasses from a tescos opticians, I payed there and then and I was told that it would
be 5-10 working days - no problem I thought I still have 6 weeks before I go on holiday.
2 weeks pass and I phone to see if they are in "no not in yet" I get told so phoned a week later only to be told that the order hadn't
been placed with the factory, So another 2 weeks pass still nothing ended up being promised them the day before I flew out and guess what? when I get
there the lady points at the frames I ordered with a sticker on them saying perscription lences in these frames for only £80 extra and I get "ooh
sorry we dont do perscrption lenses in those frames"! I was fuming! 6 weeks for them to realise that and even then they didnt take the label off!
Useless bunch of unhelpful idiots! I have boycotted them ever since! They couldnt have cared less if they had tried! Subsinquently I spent 7 days in
Turkey (1st holiday in 13 years) with all my holiday snaps of me squinting!
Rant over!
We tried Tesco Direct once and they failed once. Shan't use again
ATB
Simon
Hold on, they don't do prescription lenses in those frames? Is it me or is that like saying "Ah we don't do engines in that car"
Tescos do have their problems.
Just before Christmas we were doing our shopping and bought a medicated gel for my wife's back, from the in-store pharmacy. When we got to the
car, the small bag was accidentally left in the trolley and we didn't notice until we got home and unpacked. I phoned the store at 20:35 (I used
my mobile and checked the call time later) and they confirmed that it had been found and that it could be picked up immediately from customer
services. As my wife was in a lot of pain, we had to get it immediately, but she was in too much pain to drive and I'd just had a drink (it being
Friday night), so I had to arrange transport to get there (a sixteen mile round trip), only for them to tell me that even though it was not a
prescription drug and therefore there was no legal reason for it, their policy was to place all medicines in the pharmacy - which had closed 35
minutes before I called them! No one at the store can access the pharmacy outside its opening hours and therefore my entire journey was a waste of
time. On top of that I had to arrange transport to a late night pharmacy and then back home again, when I could have got a replacement far nearer to
home in the first place.
Ethically, Tescos are a complete bunch of arseholes too. Wouldn't touch them with a bargepole.
quote:
Originally posted by Ninehigh
Hold on, they don't do prescription lenses in those frames? Is it me or is that like saying "Ah we don't do engines in that car"
with the number of customers they have it'd be impossible to please 100% of them.