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Shame on Tesco no £50 iPads
britishtrident - 14/3/12 at 09:03 PM

http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/9142569/Tesco-refuses-to-deliver-50-iPads-after-website-error.html

JoelP - 14/3/12 at 09:07 PM

They were never going to sell them at that price.

zilspeed - 14/3/12 at 09:08 PM

I got in on the Kodak one that happened about 10 years ago.

They made a similar mistake, sold £400 camera for £400.

I took delivery and swapped it for a new laptop.

coyoteboy - 14/3/12 at 09:24 PM

They have absolutely no obligation to sell anyone anything if they don't want to? Especially not if they made a mistake. I see no reason why this should be a shame on them?
TextWhite

RickRick - 14/3/12 at 09:31 PM

i guess you just made a mistake with that price too

Stott - 14/3/12 at 09:40 PM

Shame on the twitter brigade for bombarding them with orders and expecting them to be honoured

People should get real, deals are one thing, cashing in on mistakes because you're lucky is another, but whinging when they dont honour a ridiculous price due to an error is just stoopid

IMHO
Stott

PSpirine - 14/3/12 at 09:45 PM

They tend to honour price mistakes in-store (and give back double the difference). I've had cases where I was charged full price for an item that was on Half Off (marked on shelf) and got it for free after they refunded me the difference with no fuss.

Online it's a different situation as I think their T&C's allow them to cancel the sale up until the point of despatch.


I think it was certainly worth trying, but you definitely shouldn't expect to get it! I look at it this way - if you priced something in your business and due to a technical error it went on 95% discount, would you honour millions of pounds worth of loss sales? No, you wouldn't.


I know Tesco are big etc., but basic business principles apply!

Stott - 14/3/12 at 09:51 PM

In store also they don't have to honour an advertised price, it's the law

However if they take the money off you for the item, then it's yours with no comeback.

So any time they have honoured an advertised mistake price people have been lucky.

ATB
Stott

PSpirine - 14/3/12 at 09:55 PM

Sorry, what I meant is in-store they have a policy which means that if you are over-charged at the check-out compared to the sticker price, then they give you back double the difference.

This is not a statutory right, this is them being nice.



Obviously if an item scans at 1p when it's stickered at £5, then yes they can refuse it at the point of sale, and it's only luck if they let it through (many cases of that to be fair..)

Stott - 14/3/12 at 09:59 PM

Yeah it wasn't aimed at your comment specifically I was just clarifying for the general reading masses!

Ninehigh - 14/3/12 at 10:12 PM

Iirc the rule is if they've taken the money they have to honour it

PSpirine - 14/3/12 at 10:28 PM

quote:
Originally posted by Ninehigh
Iirc the rule is if they've taken the money they have to honour it


Not true - I'm *convinced* that they have a cancellation clause in their online T&C. Most online retailers will have it.

This is very common, and allows the vendor to pull out of the contract with no penalty. Usually this is done to prevent having to fulfil an order for an item which breaks/is discovered out of stock.

morcus - 15/3/12 at 02:48 AM

I've got a feeling that they're legally entitled to cancel an online sale after you've had the item if the collect it at their own cost.

britishtrident - 15/3/12 at 07:21 AM

I have always had a feeling that a lot of these mistakes are publicity stunts.

tomgregory2000 - 15/3/12 at 11:29 AM

quote:
Originally posted by Stott
In store also they don't have to honour an advertised price, it's the law



This is incorrect:

In law it states that if an item has a price on it then the item is for sale, the price on the item is a guide and not a fixed price, both partys: the seller and purcheser must agree on the price for the item and then the contract of buying the item can take place

ONLY once money has changed hands that the contract is complete, if a mistake on the price is picked up AFTER money has changed hands there is nothing that can be done.

If the pricing error has been picked up before money has changed hands then the price is then renegotiated and then if both partys agree then money is handed over ETC ETC

This only applies buying in a shop/face to face

speedyxjs - 15/3/12 at 11:51 AM

quote:
Originally posted by britishtrident
I have always had a feeling that a lot of these mistakes are publicity stunts.


Me too, especially as there has been quite a few from Tesco in the last few months!

scootz - 15/3/12 at 11:54 AM

quote:
Originally posted by speedyxjs
quote:
Originally posted by britishtrident
I have always had a feeling that a lot of these mistakes are publicity stunts.


Me too, especially as there has been quite a few from Tesco in the last few months!


Or their recruitment standards have dropped!

swanny - 15/3/12 at 01:59 PM



Me too, especially as there has been quite a few from Tesco in the last few months!


i'm not sure, maybe if they honoured it? but not if they refuse to sell at that price. if they honoured it you could say well it might be worth a look on the tesco site first in case they've stuffed up the prices and i get away with it. if you dont get away with it i dont see how it offers much positive publicity?

Stott - 15/3/12 at 03:44 PM

quote:
Originally posted by tomgregory2000
quote:
Originally posted by Stott
In store also they dont have to honour an advertised price, it's the law



This is incorrect:

In law it states that if an item has a price on it then the item is for sale, the price on the item is a guide and not a fixed price, both partys: the seller and purcheser must agree on the price for the item and then the contract of buying the item can take place

ONLY once money has changed hands that the contract is complete, if a mistake on the price is picked up AFTER money has changed hands there is nothing that can be done.

If the pricing error has been picked up before money has changed hands then the price is then renegotiated and then if both partys agree then money is handed over ETC ETC

This only applies buying in a shop/face to face




Re-read my post.(the whole thing) You will find it says exactly what you just said, although in poorer words.

[Edited on 15/3/12 by Stott]

[Edited on 15/3/12 by Stott]