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Phones Just a "simple" question you'd think?
omega 24 v6 - 24/7/13 at 05:09 PM

Ok so here's where I'm at.

I have a tmobile sim only account with t mobile. 300 mins 500 texts and no data and a Flexible inclusive booster ( unlimited landline calls.) BUT I need some data now as well.

I see carphone warehouse have an offer with a little data.
Its 300 mins any network any time ( plenty for me) 500 txts ( way to much I'm not a txter) and 250mb of data. Also a free galaxy ace phone and a Samsung tab.
NOW I'v had 2 conversations with tmobile ( one by myself) and one in the carphone warehouse shop) who say I would still be allowed my inclusive booster of landline calls. BUT I can't have this in writing?? However carphone warehouse have " EXTRAS " which include ( you've guessed it ) unlimited landline calls but they want an extra £5 a month for it. They cannot explain why they need the extra dosh But are unsure that I will get my booster of free landline calls and if not it would not be their problem after I had done the deal.

I'd like to do the deal BUT not at the extra £5.

Anyone done this deal or is in the know about whats what that can comment. ? ( please don't involve other suppliers/phones etc as I'm set on this one topic at the moment)

Thanks

theduck - 24/7/13 at 05:59 PM

I would ask t mobile to do the deal direct and cut out the middle man. They will either e able to match it or reduce the tarrif enough you can buy the tablet with the savings.

coyoteboy - 24/7/13 at 07:28 PM

I pay £15 a month for 200 mins (any phone), unlimited texts and 500Mb of data, with an S2 (from 12 months or so ago) with 02. As above, you'll get a much better deal if you go direct to the main man and say "I can get this with X" - they'll match it. My other half literally halved her monthly phone bill just by phoning and saying she was going to cancel because she had found a better deal - it's the old story - they'd rather have you than lose you.

[Edited on 24/7/13 by coyoteboy]

Slimy38 - 24/7/13 at 08:13 PM

quote:
Originally posted by coyoteboy
My other half literally halved her monthly phone bill just by phoning and saying she was going to cancel because she had found a better deal - it's the old story - they'd rather have you than lose you.

[Edited on 24/7/13 by coyoteboy]


That's exactly what I did, they have a team dedicated to 'cancellations' who seem to be able to come up with some truly astonishing deals.

With regards to your t-mobile offer (galaxy Ace + Tab) a lot of t-mobiles accounts do come with at least one booster 'thrown in'. So although you don't have it in writing, it is very likely they are telling the truth. In any case, while they may not put it in writing when you 'walk in off the street', they have to give you the exact terms of your contract just prior to signing up, so it will be documented there. So just make sure that it's definitely on the contract before you sign.

omega 24 v6 - 24/7/13 at 08:22 PM

quote:

a lot of t-mobiles accounts do come with at least one booster 'thrown in'.


Yes my account at the moment has this and tmobile are saying that with the CP Warehouse deal it would still be there. I just want to be sure. The 500 txts are way way more than I'd ever use. Takes me forever to send them and I'd rather call.

hearbear - 25/7/13 at 06:57 AM

What about changing I'm with giffgaff £10 a month 500mins unlimited texts and 1gig of data

mcerd1 - 25/7/13 at 08:22 AM

phone them direct and tell them your leaving unless they can give you a better deal

this works best if you know of a good deal on another network
(for you that would be 3, vodaphone, o2 and maybe giffgaff - but not orange)

tell them they have to better the other deal you've found or your leaving and you want your pac code




I've done this for years and every time I get a better phone for free and/or a drop in the monthly bill