Has anyone had any experience with this.
I purchased some wetwall panels through Gumtree and paid through PayPal.
Unfortunately the panels are only half the size as advertised.
Contacted seller through gumtree and they want me to send them back for a full refund. But shipping costs are nearly £60 and I would like my money
back first as I could loose out more here.
I asked seller to organise for collection so they can pay and guarantee that the panels will be returned but its a no go.
Put a claim through the resolution centre but all I get is seller telling me to send them back.
What is my best course of action.
Thanks in advance
Brad
Returning faulty goods bought online
The Consumer Contracts Regulations are in addition to your other legal rights.
If you receive goods that are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same rights
under the Consumer Rights Act as you have when buying face to face.
Any terms and conditions that say you must cover the cost of returning an item don't apply where the goods being returned are faulty.
linky
IMHO your still waiting on your item to be delivered, what they've sent to your house is their problem. Make sure you have a copy of the the
original advert or it is at least the sizes are described on the order receipt in case they go and alter it.
[Edited on 2/11/20 by Mr Whippy]
Thanks for that. Some very useful information there.
Still think they should pay for collection thought.
Absolutely, there's no reason at all for you to pay for it and they don't have a legal leg to stand on. Just send them that link and say I await your collection details and my item.
Sounds like a plan.
I bought off an Ebay dealer a brand new Blue ray dvd player, that when it arrived, was not Blue ray
Contacted seller, who sent me a prepaid parcelforce label, via ebay, i packaged it up, and took it to the post office, and had a refund within a week
later
So i can understand why the seller needs the stuff back first, before a refund, but if the items are not as described, its their mistake, so their
responsibility
to rectify and get the goods back to them
steve
Personally, and if you're still Ofer the correct goods, I'd suggest the seller send out the right items, and schedules for collection of the
incorrect ones at the same time! They've got no excuse then, other than to say they need dimensions, weights etc. - all of which they'll
know, having sent items out in the first place! Only thing you'll lose out on is the packaging.
From their PoV, I suppose they gets lots of chancers saying "missing" or "wrong item" and Paypal tends to favour buyers most of
the time, so they're only looking to cover themselves.
But you're right; at almost £60 P&P, I'd be hesitant, too. Get Paypal and/or the seller to confirm in writing that *if* you have to
send items back first, then all costs are covered - and try to pay for this using PayPal too!
Were You told (by small print or otherwise) that you would be expected to bear the cost of any returns? See reg 35 of the Consumer Contracts regulations. If not whether faulty or not the seller needs to pay. If you were then you will need to show that the goods did not match the description or were faulty. I would write an old fashioned letter to the seller sent recorded delivery. So easy to ignore e-mails!
quote:
Originally posted by Theshed
Were You told (by small print or otherwise) that you would be expected to bear the cost of any returns? See reg 35 of the Consumer Contracts regulations. If not whether faulty or not the seller needs to pay. If you were then you will need to show that the goods did not match the description or were faulty. I would write an old fashioned letter to the seller sent recorded delivery. So easy to ignore e-mails!