Rather than clutter up the GTS section....

I've spoken with Darren this morning (who responded within a couple of hours of my email) and he's asked me to mention that things will be back to normal (cue some people complaining about "normal" ) soon.

I won't divulge what the issue was but I have no reason to doubt its validity and trust me when I say that it would affect anybody very very deeply/seriously.

Whilst some people would rather still get "stuck in" to him, I think this is a time where support is required.

I've had an update on my order status and I'm happy.

I would suggest that it is probably best to contact Darren via email for a while given the circumstances and let him respond in his own time, which was certainly quick in my case.

With regards to the previous "get a refund from your credit card" thread, I would suggest that this phonecall may have happend at a very very bad time although the customer wasn't to know this, had the circumstances been explained I'm sure the thread wouldn't have been started in the first place.

Hindsight is great

[Edited on 2/11/06 by the_fbi]

Glad things are getting back to normal.

clear as mud

and the the circumstances are ?
not being funny but if everyone had a better idea of whats going on i am sure everyone would be alot more understanding .
but all the best to darren anyway , ive had some very good parts from him .

he's seemed fine with me, am waiting for a reply via email
hope things are as good as they can be and get better soon for him

Yes i had an update with my order,
darren said i had it, then 30seconds later said what order, carnt find an order

it was ok take the money

quote:

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Originally posted by ch1ll1
Yes i had an update with my order,
darren said i had it, then 30seconds later said what order, carnt find an order

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Hasn't this been going on a bit longer than a bereavment would??? Think if Darren wasn't fit to work he should have been honest and up front with ppl...e-mailed or written to them tell them their order will be delayed, offer a refund if people would prefer and hand over to someone else or don't answer phones for a while. I really don't think it can be an excuse for such bad service...I know this will seem controversial but I think its the descent thing to do....my guess is if he'd been honest about delays in orders and even offered refunds people would have been cool with it....They probably wouldn't have taken the refunds anyway but would be more supportive when they hear news like this.....Sorry if I've annoyed anyone as obviously I've never dealt with GTS or know anything about what is going on. I'm just trying to put myself in ch1ll1's shoes....don't think I'd be too understanding either! Oli.

[Edited on 2/11/06 by oliwb]