We sell a fair few cooker hoods/extractors on ebay.........
Stainless, black, white........
Just had an email from an angry buyer claiming they want too send the stainless hood back as its grey in appearance and they wanted a stainless
effect..........and also we should alter our description as they are grey and not a stainless finish..........
"You have peeled off the grey protective film covering the hood" was my reply........
Whoops........
what a dumbass!
good god! people like that should be shot!
ATB
Simon
DIME BAAAARRRRRR!!!!!!
Were they blond???
Have they replied back with an apology though?
Thats almost like the classic IBM helpline story.
"........No I can't see the instruction book.
Why?
Its dark.The lights are out.
When did your computer stop working?
Same time the lights went out...."
I had something similar
Sold a In car DVD player with the twin screens for the headrests.
The guy e-mails me to say that the remote isn't working.
I knew it was working when I last used it, and the guy was local so I went to see him.
He set the system up in the back of his car and went to get us a cuppa.
Out of interest I tried the remote.
It worked!
So I said to him"It works for me"
He says "I've had two lots of batteries in it and it doesn't."
so I picked it up and paused the DVD.
"how did you do that!!" he says
"pressed the pause button"
I gave him the remote and he's sitting half in and half out of the car going "it won't work for me!"
Then I spotted what he was doing.
The sensors for the remotes are on the screens - he was pointing the remote at the head unit!!!
Problem solved.
cheers
Chris
[Edited on 26/4/07 by chrisg]
I hate to admit, I did a similar thing with my carbon effect rear light housings from Westfield.
They were a bit "chipped" in places, but not too badly. Although for what they cost I wasn't happy.
Sent an email to parts dept and he asked if I'd removed the clear covering. 
Clear covering was so good, I didn't realise it had one.
Description
A bit like the classic saying in I.T.
"90% of all computer problems are situated between the keyboard and the chair"
quote:
Originally posted by RazMan
A bit like the classic saying in I.T.
"90% of all computer problems are situated between the keyboard and the chair"
In 4 years of working for Barclays Bank in an IT help desk I have been asked to sort out several problems "in house" I recall at least 4 out
of 5 times that I have fixed a printer/scanner/photocopier problem by "turning it on"...........
Steve
I've been woken up at 3 in the morning by a phone call from night shift and had to drive 50 miles to find that a bit of equipment hadn't been switched on, despites lots of assurances over the phone...
i used to work as a mechanic at vauxhall and one day a very angry customer came in with her new astra to complain that the speakers in the rear doors didnt work i was asked to look at it and immediatly told her that her car didnt have speakers in the rear doors just the covers fitted with no speaker to which she replied "IT MUST HAVE THEY WERE FUŁ$ING WORKING YESTERDAY" so to prove to her it didnt i popped a speaker cover off and showed her the empty space she then grabbed the cover and called me a wan%^r before wheel spinning away i nearly pissed myself laughing
PICNIC - Problem In Chair Not In Computer
My favourite and I'm claiming to have invented this as i've never heard it before i said it.
The problem is with a Computer User, Non Technical.
(i've done a lot of 1st, 2nd, 3rd and on site support in my time - the sins of being a developer of a product with a loyal and either elderly or
wannabe techie user base.
quote:
A bit like the classic saying in I.T.
Here is all the txt below, (address removed) to her credit she as apologised, brightens the day up a little.
Hello June
I feel so stupid cannot believe it... I am so sorry I really do
apologise...
Many thanks for all your help
Michelle
-----Original Message-----
Hi,
You have taken off grey the plastic film that covers the hood haven't
you ?
The hood is brushed stainless and very bright.
J.
Thank you for this, but I am really disappointed with the Hood, it's
>not really stainless steel more like a grey colour I expected it to be
>more like a stainless steel effect and not grey in colour also a lot
>off scratches on the front off hood and will be very noticeable when I
>put this in the kitchen.
>
>Would it be possible to return this item please and have a refund. I
>would change the description on future hoods
>
>Please let me know if able to return
>
>Michelle
Excellent news, it could easily have turned into a stupid negative feedback story with some of the cretins that inhabit ebay.
Get some with the bright blue film for next time 
p.s. June...?
[Edited on 27/4/07 by iank]
quote:
Originally posted by worX
In 4 years of working for Barclays Bank in an IT help desk
A friend of mine used to work for a big IT company that managed hotel computer systems. He was called out one time from sussex to aberdeen because an application had dissapeared from the computer. It turns out the window had been minimised. A single click of the mouse and he could drive home again. At least it was a day out.
I had the same issue when buying a hood from homebase. Specified stainless and the first one turned up in a painted grey finish. Complained and they
sent me a much better branded one, was still painted grey though, and no protective film on it!
Gave up in the end as realised I wasn't going to get anywhere as they'd already 'upgraded' me. This was a built in style unit with
front door/fascia to match other units.
Ned.
So is it June during the day & Jon in the evenings?
Come on you can share your secret with us
quote:
Originally posted by bodger
So is it June during the day & Jon in the evenings?
Come on you can share your secret with us
I remember getting called out to fix a problem with a server that had been delivered to the customer site.
It was delivered 3 weeks prior to the call and had been reported working perfectly. We then got a heap of calls when the old server was decommissioned
and the apps stopped working.
A visit to site found the problem, the new server was in the server room still in the delivery packing!!
I remember getting called out to fix a problem with a server that had been delivered to the customer site.
It was delivered 3 weeks prior to the call and had been reported working perfectly. We then got a heap of calls when the old server was decommissioned
and the apps stopped working.
A visit to site found the problem, the new server was in the server room still in the delivery packing!!
Did you go twice ?
erm, obviously
not quite sure what happened there!
My favorite story, I sold a computer to one lady, didn't seem to be the brightest. picked it up and about 2 hours later I get a call from her
screaming that I was trying to rip her off selling defective products.
so I went through the checklist.
OK is it plugged in ?
yes
what is it plugged into?
the power bar.
Is the power bar plugged in?
ARE YOU CALLING ME STUPID? OF COURSE ITS PLUGGED IN.
After going through everythin I could think of, I decided to drive to her house and check it out. The power bar was plugged back into its self. But
you see it was my fault, because I didn't specify where it should be plugged in.
we used to call them 12 oclock flashers. you just new every digital clock in their house was flashing 12:00
I'm glad I work at an engineering office now, people here seem to be smart enough to know when they don't know.
Once had a customer who was having real problems. The computer worked in the office yesterday but didn't today. Just wouldn't work. Started
with the obvious, whats on the screen - it was dead.
Is the PC on? She thought so... kept going round in circles, she insisted nothing had been moved / changed. Computer was turned plugged in and turned
on....
eventually i had her grab the power cord from the back of the PC and slowly trace it to the wall ......... oh dear, its not plugged in, oh i am sorry
blah blah blah
What can you say when the customer spends around 4 million a year with you. "Its ok, its not a problem, you're not the first, don't
worry about it". Put the phone down and then say what you reall think.