Got a problem with Sky reception, i keep getting the message ' no satellite signal is being received' this happens randomly on different channels, usually several at once. Have done the usual system checks, signal strength etc. which check out ok, physically inspected all the plugs on the T.V, and spoken to Sky, who say there is nothing wrong with their signal and it must be my equipment thats faulty.
Any ideas anyone ? will it be the dish or the digibox. Sky want £65 to send an engineer to check the system and tell me which bit is faulty.

Al.

Exactly the same when mine fuct up.

It was the LNB (?) the bit on the end of the dish.

Lyn.

Cant help with the problem but when I did have a problem and they tried the £65 too come look see I said put me through too cancellations as I may as well cancel as I'm getting no service, they came and fixed it for nowt.

quote:

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Originally posted by fesycresy
Exactly the same when mine fuct up.

It was the LNB (?) the bit on the end of the dish.

Lyn.

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I get this now and again. Here's what the repair people told me to do over the phone - it worked for me, may help you too...

Switch off the sky box, and unplug the power completely so that it is totally turned off.
Unscrew the dish lead - it's a knurled ring that unscrews - and touch the inner wire to an earth somewhere. I found that touching it with my finger is usually enough. (there's no volts on it, but don't do this in a thunderstorm! ).
Carefully re-insert the lead into the socket (don't squash the inner wire - but it's quite rigid and not fragile).
Plug in the sky box and switch everything back on.

If it works, you'll see it go through its initialisation - the light won't go green for a minute or so, then the box comes on and shows the 'welcome to sky' page. With any luck you'll find that the genre that wasn't working is now OK.

Try it - it's a cheap test and can do no harm - unless you're totally cack-handed, in which case maybe you shouldn't be building a car!

HTH
David

[Edited on 13/5/07 by David Jenkins]

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Originally posted by Jon Ison
Cant help with the problem but when I did have a problem and they tried the £65 too come look see I said put me through too cancellations as I may as well cancel as I'm getting no service, they came and fixed it for nowt.

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quote:

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Originally posted by David Jenkins
I get this now and again. Here's what the repair people told me to do over the phone - it worked for me, may help you too...

Switch off the sky box, and unplug the power completely so that it is totally turned off.
Unscrew the dish lead - it's a knurled ring that unscrews - and touch the inner wire to an earth somewhere. I found that touching it with my finger is usually enough. (there's no volts on it, but don't do this in a thunderstorm! ).
Carefully re-insert the lead into the socket (don't squash the inner wire - but it's quite rigid and not fragile).
Plug in the sky box and switch everything back on.

If it works, you'll see it go through its initialisation - the light won't go green for a minute or so, then the box comes on and shows the 'welcome to sky' page. With any luck you'll find that the genre that wasn't working is now OK.

Try it - it's a cheap test and can do no harm - unless you're totally cack-handed, in which case maybe you shouldn't be building a car!

HTH
David

[Edited on 13/5/07 by David Jenkins]

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The aerial bit is the most important part!

The LNB in the dish is switched by a voltage sent up the cable by the sky box, apparently. Sometimes it gets confused - static electrickery or similar - and doing this trick resets it.

Allegedly.

Maybe.

[Edited on 13/5/07 by David Jenkins]

yea did the areil thingy to when i lost channels worked a treet

If it is your lnb you can get em off ebay for next to nothing. hth.

I had exactly the same fault too. Chap came to fix it this morning (reported it late on Friday). I was quite impressed they did service calls on a Sunday.

Took the chap about 10 mins to re-align the dish and LNB. It had moved slightly in the recent wind - enough to upset it. He then pointed out the tree wasn't helping either so I shinned up the tree and modified a few branches with a crappy tenon saw. Signals are spot on now - both tuners show about 70% quality and strength.

It didn't cost me anything to have them come out and my Sky Plus (which I bought from here second hand!) is WAY out of warranty (2 years plus?) I fitted it all myself originally and he didn't seem to even notice my amateur job either!

Quite impressed with the service to be honest!

We had the same problem on an PACE digibox - the service guy replaced the LNB - no better so he replaced the box. that fixed it. He explained that the tuner module was probably faulty
A year later the same fault again. This time I replaced the tuner module myself - fixed no problem.
One other thing, my model of box gets very hot inside so I now leave the lid off all the time to keep it cooler. Its kept working for a few years now

If you feel that you can do some of the techie stuff with satellite systems then you might this place useful:

Satcure

They sell dishes, LNBs, cable and so on, plus cooling fan kits for Sky boxes and other useful stuff. Mostly very cheap.

They also have a fairly cheap e-book that can be downloaded, giving all sorts of techie sky advice and guidance - but I've not done that myself.

NTDWM, but I have bought stuff from them in the past.

David