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Jon Ison - 17/7/07 at 03:31 PM

Two weeks in and swimbo still as a restriction on here account.

To cut a long storey short she as had enough go through the account they want more info, (money laundering)

Now this would be fine but every time we do as asked they send an automated email asking for something else......

A utility bill ? we fax a council tax bill over, it as both names on it so its no good, so does every other utility bill ???????

Phone number ??? My names 1st on BT's data base, no good ??? even though hers is on it ???

Been back n forth like this for two weeks, 4 phone calls, 5 fax's and god knows how many emails, all getting an automated reply.......

Now they want us to fax a copy of her passport ???? there is no address on there just a photo and a name ??? I could stick any photo over hers ??? WTF.


Sorry folks, rant over..........

Moral fcuk paypal.

btw they are still happily taking there fee's off anything she sells, shock...

[Edited on 17/7/07 by Jon Ison]

BenB - 17/7/07 at 03:43 PM

You sure it's Paypal you're dealing with??? Sounds very strange???

They don't want you to fax the passport to a number in Nigeria do you?

Jon Ison - 17/7/07 at 03:44 PM

And just to add to there incompetence below is a paste n copy of what they want.........


7 Jul. 2007 Validate your Account Information Waiting for your response


And when you click on "resolve" guess what ??? The address is already validated, "you cannot validate an address that is already validated" ???

And that's it, if you dont pick phone up to ask wtf is going on your left staring at a screen that says you've done all that's required ????

Oh and as stated above, send an email you get an automated garble response.



apologies for rand #2.

Jon Ison - 17/7/07 at 03:46 PM

quote:
Originally posted by BenB
You sure it's Paypal you're dealing with??? Sounds very strange???

They don't want you to fax the passport to a number in Nigeria do you?


defo paypal, been on phone to em 3-4 times, there cack.

Problem is my name is also on everything we have and they want something in her name, i would have same problem.

cack.


below is a copy of the last automated mail..............



We're sorry, but your account access limitation cannot be lifted at this
time. We need more information before we can restore full access to your
account. Please complete the steps below so that we may review your account
further:

1. Please fax a copy of proof of address in one of the below forms:

- Fax a copy of your monthly statement for a credit card. The statement
must show your name, address and account number exactly as they appear in
your PayPal account.
- Fax a copy of your monthly statement for a bank account. The statement
must show your name, address and account number exactly as they appear in
your PayPal account.
- Fax a copy of a current utility bill. The bill must show your name and
address exactly as they appear in your PayPal account.

* Proof of address must have the same name and address as is on your Paypal
account and be dated within the past 6 months.

2. Fax a copy of your driver's license/passport. Please make the copy of
this as large and as light as possible.

* Your faxed proof of identity/photo ID does not show a valid expiry date.

If you are faxing information, please use the cover sheet provided by
PayPal. The cover page contains information specific to you and using it
ensures that your documents are routed and handled in a timely manner

If you no longer have a copy of the fax cover sheet, please fax the
requested documents to 08707 303 194 FAO: Account Review Department. Please
include your email address and the following case number when faxing the
documents:

Sincerely,
Harry J.D.
PayPal Account Review Department

Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Centre.





[Edited on 17/7/07 by Jon Ison]

BenB - 17/7/07 at 03:55 PM

So they won't accept a bill in joint names and it has be one solely in her name?? That's seriously JZ!!! If only there was an ombudsman... I had the same nickpicking bullshit the other day with my mortgage company. Luckily in that case I could "offer" to refer them to various ombudsmen- that quickly did the trick...

The trouble is they have a monopoly so why would they care about customer services...... Ahem....

caber - 17/7/07 at 04:10 PM

Just set up another account with a different payment method i.e. bank cash card. As long as it is not on an existing account it should work. Once done delete credit cards from old account and put them on new account, you may need to delete he old account altogether before you put cards on new account.

Caber

zxrlocost - 17/7/07 at 04:11 PM

Hi Jon has she been using the account for a while ie with the £500 £1000 and £1500 limits

thanks chris