Have bought 6 months ago from main dealer "Honda Civic" sport.2 1/2 years old £10,000 and only 17,000mls on clock
As it was one of their "approved" cars we were happy to purchase this.We were told it had full service history and we are now having a struggle with them as this document was not fully completed and we are now 6 months down the line.
Today find out it has no service history,they have admitted that they are in the wrong and asked us what we want to do about it.
What are your thoughts ie- cash,take car back?(they have already offered next 2 services free for our trouble)
P.S Price difference for said car with F.S.H and without.
Thanks Colin.

Do you like the car ?

Don't forget when you come to sell you will be asked about service history.

Personally I might try to return the car and full cash back ? Item not as described.



edit to add contact previous owners, they may have service history, if it was leased the lease company should have and also they should be able to verify the mileage, if there turns out to be a mileage discrepancy then your in the box seat.

[Edited on 10/8/07 by Jon Ison]

Ditto.

i would give them it back , and get cash back

not so much the difference in value, but in the saleability too,

personally i wouldn;t touch a car with the first few services missing

Ray

As above, get your money back. You've had a car for free for 6 months.

What are prices for them like now? as opposed to when you bought it?

I don't know what the service schedule is for a Civic, but would it have needed to have a service in 17000 miles, or would it have needed one on the 2 1/2 year time span alone?
Some cars have services set by the ECU with varaibles such as mileage, type of driving and number of cold starts.

Mal

I'd go for the full refund as Item not as discribed (sale of goods act ) and If I liked the car I'd watch to see how much they want for it and concider buying it back! (extra owner on the log book though) !

if you like that car and its not giving you trouble ask for £1000 as its a nice holiday and 2x free services.

no point in changing the car if you like it and its ok.

I'd want my money back.

You've had a car for 6 months for free. Result.

Even if you really like the car - it's a civic, so your not going to have to travel far to get a replacement.

I know that the first service schedule is 900miles
put car on ramp.
open bonnet, remove dip stick & oil filler cap.
Lift car, remove oil drain plug & drain oil.
Fit new sealing washer & refit oil drain plug.
Drop car down & Fill with oil.
Close bonnet & remove from ramp.



DO NOT replace oil filter.



Personally if you are likely to sell car on and do not have full service history then either large quantity of cash back OR return car and or replace for one one with service history if you feel comfortable still dealing with them.

Alternatively, if you like car but have worries over history, then get them to take it back, give you another equal or better, get the next couple of services thrown in and a cash refund for "worry and stress etc etc".

That or Trading Standards/letter to Honda about one of their dealer's practices (just state facts - no name calling!!!). Take a copy of the letter(s) to both TS and Honda with you, as a bargaining chip. Have stamped envelope(s) with you. Hopefully there is a post box visible from their showroom window

ATB

Simon

Ask for 3 years' extended warranty.

Accept free services, making sure that one is major - change cambelt etc.

Stop worrying - FSH means absolutely nothing bar a few scribbles in a book.

quote:

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Originally posted by Macbeast

Stop worrying - FSH means absolutely nothing bar a few scribbles in a book.

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quote:

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Originally posted by Jon Ison

quote:

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Originally posted by Macbeast

Stop worrying - FSH means absolutely nothing bar a few scribbles in a book.

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and in a lot of cases the difference between a sale or not ?

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Don't over react

Find out what the service interval is --- a lot of modern cars running fully synthetic oil are at least 15000 miles + or - 2000 miles for oil changes. Gearbox oil levels and full service with brake inspections at 30000 miles with a crazy 60,000 miles between plug changes.

[Edited on 11/8/07 by britishtrident]

Civic Oil change interval on mileage is 12,500 miles, I presume the usual + or - 2,000 leeway.

This may or may not have been carried out but for sure the dealer carried a full inspection and oil change before selling you the car, so in effect the oil change was a little late which should not be problem with modern oils.