Although I do agree, as part of the weights and measures acts are what keep me employed!
Hi Please forward this onto as many forums as possible
Ryan Air have an excess baggage policy fair enough
BUT there scales are well and truly fixed
2 scales weighed our baggage at around 14.5kg on there scales it was 17kg
every kg over 15 kg is £5
we had a definite 19kg on ours for another suitcase
on there scales it was 24 kg
please read this link from the 22nd Of April
http://travel.timesonline.co.uk/tol/life_and_style/travel/news/article1687502.ece
its basically the same scenario as me and every 4/5ths of each flight every day for how long now ????
some people were paying 60 pounds the amount of annoyed people on each flight is unbelievable
why has nothing been done even though the times reported on it 5 months ago there turnover from this is massive
people have even took things out of there luggage whilst on hols or come back with the same only to find no difference or more weight !!!!!!!!!!!!
we had a hand luggage weigh 10.5kg on there scales
I went over to an unused scale and it settled at 7.5kg the women came over and turned the scales off!!!!
to top it off if you want to swap items to your hand luggage to bring your weight down you join the back of the queue but if you go and pay the charge
you can just just push back in to the front!!!!!!! says it all really
theyve got more people working on the baggage charge stand than checking in!!!!!
and the queue is as long all day every day
about time we stood up for ourselves as these companies think us brits just put up with everything!!!!!!
I just cant understand how this is still going on
ta chris
mmmmmmm - perhaps trading standards should get involved?
Trading standards are tough on weights and measures I believe. A lot of time, just the mention of a call to them can "resolve" a problem.
The difficulty with an airline is that they know you have a deadline to meet, oftem involving a holiday and your family.
If it happened to me, I'd get trading standards involved even after the flight. A) to get my money refunded, B) to stop them doing it to other
people in the future and C) to get them in trouble. I have no problems with companies making money from a service but there's no excuse for
dishonesty.
thats what Im doing as I type
If it was me I'd be on the phone to trading standards and using another phone to get photographic evidence.
Another one trading standards like reporting is the fuel stations one.
I ONLY EVER put full pounds into a fuel tank. I carefully run it up to the full pound and then stop. Take my hand off the trigger and put my fingers
ALL the wrong side of the trigger for using it. Give the nozzle a shake in the tank and watch the display. Still at a whole pound. I then put my
nozzle back into the pump holster and check the display. Sometimes they tick over an extra penny at this point (that pennies worth is still in the
gun/pump not in my tank), Sometimes they click over a penny as you walk to the pay point.
The point is that a lot of people are being charged an extra penny for fuel that they haven't got.
Trading Standards really do like to get their teeth into that one.
Blimey, I didn't know taxi drivers could be that tight!
Although I do agree, as part of the weights and measures acts are what keep me employed!
just cant understand how this is still going on
ta chris
Well,
I can because you and lots of other people like you, still travel with Ryan Air.
Vote with your feet
David
Job for trading standards
Bit of inside info
Normally check-in desks and scales are provided and maintained by the airport operator not the airline. Often desks are shared between several
airlines and thier ground handling agents (such as "Service Air"
BAA or whoever, have no financial interest in airline bagage charges so the scales are either not calibrated correctly or have been fiddled by someone
who has a financial interest, either way the airport operators ADM Airport/Terminal Duty Manager) would a dim view and get his Engineering Department
to correct the fault pretty quickly.
I would suggest to alert the BBC Radio 4 program "You and Yours" to this.
[Edited on 19/8/07 by britishtrident]
[Edited on 19/8/07 by britishtrident]
You all realise that the said company, thieving as it appears, will simply add the lost revenue onto their ticket prices don't you? From what I have heard, they are very low. This is not excusing them, since they should be honest, but if their scale system is put right, their ticket prices will go up.
I have never travelled with them before dave
chris
quote:
Originally posted by jollygreengiant
If it was me I'd be on the phone to trading standards and using another phone to get photographic evidence.
Another one trading standards like reporting is the fuel stations one.
I ONLY EVER put full pounds into a fuel tank. I carefully run it up to the full pound and then stop. Take my hand off the trigger and put my fingers ALL the wrong side of the trigger for using it. Give the nozzle a shake in the tank and watch the display. Still at a whole pound. I then put my nozzle back into the pump holster and check the display. Sometimes they tick over an extra penny at this point (that pennies worth is still in the gun/pump not in my tank), Sometimes they click over a penny as you walk to the pay point.
The point is that a lot of people are being charged an extra penny for fuel that they haven't got.
Trading Standards really do like to get their teeth into that one.
It cost hundreds of millions of pounds to put even a single plane in the air, I just don't get why people complain about a flight that cost £40
or £50 including all the taxes which by the way are the bulk of these budget airplane prices
I think the budget airlines have absolutely revolutionised the travel industry, so what if you have to pay for a meal, or extra luggage or whatever
I don't know how they do it
David
I think irispective of how much you pay for the ticket nobody likes being screwed for extra cash at weigh in, especially when you know the scales are
wrong, whilst the airport provide them its ryan air or any other company that use them and charge excess baggage that get the dosh,
ryan air were told off sometime ago by the advertising standards office for not putting airport taxes on the advertised prices (which they now do)
i priced up going to Riga about six months ago to see a female friend who lives near the latvian/Estonian border (actually in estonia)
Ryan air £25 to Riga return,,
estonian air, £110 return,
British airways nearly £200 return, but even going ryan air and paying the £25 i'd still feel hard done to if the scales were wrong and i was
charged extra for my luggage,
quote:
Originally posted by RK
You all realise that the said company, thieving as it appears, will simply add the lost revenue onto their ticket prices don't you? From what I have heard, they are very low. This is not excusing them, since they should be honest, but if their scale system is put right, their ticket prices will go up.
Ryan air £25 to Riga return,
Estonian air, £110 return,
British airways nearly £200 return
People are calling Ryan Air thieving??????
Unbelievable
David
quote:
Originally posted by Minicooper
Ryan air £25 to Riga return,
Estonian air, £110 return,
British airways nearly £200 return
People are calling Ryan Air thieving??????
Unbelievable
David
Each to there own, but I'm taking the £175
I think the budget airlines are great, I once went skiing at Christmas for £9 return! and have never had any trouble
Cheers
David
I have just booked a flight with RyanAir...
Their online booking process is a nightmare, you have to be very careful as it is desgned to catch out the unwary and load the price. They charge for
all checked luggage on top of the ticket price. but if you select 'no luggage to check' they automatically select 'advance
checkin' instead whihc is another charge. you can then de-select the extra charge but it is not simple and designed to get people 'clicking
to complete' and accepting the charge. To finish off, just when i thought we were sorted it added a £5 handling charge for a credit card
payment....
I agree that £180 for 2 return tickets to the south of france isn't bad (plus they are the only airline that do the route I need). However, the
issue isn't how much they charge but how they go about it. my supposed £19 flights soon rocketed when trying to book them and could have been
much higher if I had been unwary!
BTW I recently flew from Newquay to Stanstead and found it somewhat unnerving that they played a fanfair over the tannoy as we landed - as if to say
'wow we actually made it!'
quote:
Originally posted by JoelP
quote:
Originally posted by jollygreengiant
If it was me I'd be on the phone to trading standards and using another phone to get photographic evidence.
Another one trading standards like reporting is the fuel stations one.
I ONLY EVER put full pounds into a fuel tank. I carefully run it up to the full pound and then stop. Take my hand off the trigger and put my fingers ALL the wrong side of the trigger for using it. Give the nozzle a shake in the tank and watch the display. Still at a whole pound. I then put my nozzle back into the pump holster and check the display. Sometimes they tick over an extra penny at this point (that pennies worth is still in the gun/pump not in my tank), Sometimes they click over a penny as you walk to the pay point.
The point is that a lot of people are being charged an extra penny for fuel that they haven't got.
Trading Standards really do like to get their teeth into that one.
i once walked into a station to pay for £10 of fuel and the person on the til told me it was £10.01. I said it was £10 when i left it, sue me, and walked out.
Interestingly my local Esso station has a penny pot on the counter and invites you to help yourself to the extra penny when paying if you have gone over.....
quote:
Originally posted by DaveFJ
Interestingly my local Esso station has a penny pot on the counter and invites you to help yourself to the extra penny when paying if you have gone over.....
that's the one.. I beleive that it is actually now part of the nearby Co-Op but it is still an Esso station?
quote:
Originally posted by Minicooper
Each to there own, but I'm taking the £175
I think the budget airlines are great, I once went skiing at Christmas for £9 return! and have never had any trouble
Cheers
David
I went to mallorca a few weeks ago and their was a family next to us that had put their entire family luggage into 2 bags which was something like
60kg, now Ryan Air gives you 15kg/pp and your not allowed to pool the allowance, so they ended up paying £££ right at the start of the holiday
Im just happy i made sure i read all the T&C's first!
quote:
Originally posted by zxrlocost
quote:
Originally posted by Minicooper
Each to there own, but I'm taking the £175
I think the budget airlines are great, I once went skiing at Christmas for £9 return! and have never had any trouble
Cheers
David
dave saying its unbelievable people are making a fuss your missing the point
its the way there doing it
quote:
Originally posted by Rob Palin
I'm not deilberately playing Devil's advocate here, just pointing out that if the case was that there was not a scam going on then we should consider how much the businesses are losing by letting us off.
I used to put a tenner's worth in before Switch and the assistant used to say there was a button under the counter to add on the extra penny when
you thought you had it dead on but went over We went to Dublin by Ryanair for £74 return and when we checked the price it was £2 to go there and
£72 to come back. Never figured out why they worked it like that instead of £37 each way.
[Edited on 20/8/07 by Peteff]
quote:
Originally posted by Minicooper
Ryan air £25 to Riga return,
Estonian air, £110 return,
British airways nearly £200 return
People are calling Ryan Air thieving??????
Unbelievable
David