Hi has anyone had issues with there customer service. I've bought some alloy hubs off them and they've sent me the wrong inner bearing and
after 4 phone calls, all of which they said they'd call me back and didn't i had to called them back, i'm still waiting for an answer
after a week. Starting to get a bit pis@ed off with them now and just wondering if thats there usual game, mess you about until you give up chasing
them.
The ones in my steel hubs do seem fine so i could use them, but as i've paid for new ones i would of liked to fit them.
Thanks Paul
quote:
Originally posted by pjavon
Hi has anyone had issues with there customer service.
Yes I've heard loads of tales, mainly off here about their customer service. Seems its been ongoing for a while. Annoying waiting for stuff thats out of your control isn't it. I don't envy you. Just keep ringing every week.
I wasn't aware Hi-Spec have any customer service?
Most cowboy organisation I've ever had the pleasure of dealing with. Shoddy product and sod all care.
If all you are out is the price for bearings then it'll be cheaper to buy them elsewhere.
Send them a letter telling them they have 7 days to issue you a refund otherwise you'll file in the small claims court.
It's the only way you'll get any money from them
Stick with Rally Design - always excellent service IMHO....
quote:
Originally posted by Jasper
Stick with Rally Design - always excellent service IMHO....
Amazed these people are still in business,
see hear,
WSCC site
Personally, I have orderded disks and calipers twice from Hi spec ( over the phone, actually speaking to someone), I am still waiting for any sign of
a delivery.
Ordered once from Rally design, arrrived and fitted without problems 1 day later.
No contest. These clowns really deserve to be named, shamed and driven out of business. This has been going on for years.
Thanks for the replys, sounds lucky for me it's only the wheel bearings. Can't believe i didn't see anything before about how crap they
are
Oh well you live and learn, i just assumed with them being around for a while they were o.k.
It's answered my question anyway, can't be arsed with the hassle for a bearing, i know i should chase it up on principal but when you read
the stories of people who have spent over a £1000 getting no where for anything up to 18 weeks i think i'll just put it down to
experiance
Paul
I hope it is only the wheel bearings. After reading the postsin links above i think ill be checking the run-out and tolerances etc before too much time passes by.
'Customer service issues' go back at least 3 years, we had no end of bother getting brakes on the rally car sorted. Leaky seals, scratched
pistons after 'repair', un-returned calls etc etc. Not impressive.
Willwood bits from Rally design are similar spec and price + RD are incredibly easy to deal with and put mistakes right on the day you call, no
questions asked.
I have Hi spec calipers on my car . If I build another I will not be using them again.