pewe
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| posted on 12/7/12 at 10:22 AM |
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Return postage????
I ordered on-line a new idle control valve for son's Fiesta 1.25.
When it turned up it was the wrong one.
On return the supplier has refunded the cost of the valve including his postage.
He is refusing to re-imburse the £11 it cost me to return it to him, despite the fact he advertised it for a 1.25.
His stance is I didn't contact them to check it was correct.
My stance is that there was only ever one 1.25 engine (Yamaha derivative IIRC) so he should have supplied the correct one in the first place.
Any thoughts from the collective welcomed.
BTW I ordered it via his website and used Paypal.
Thanks, Pewe10 
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designer
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| posted on 12/7/12 at 10:31 AM |
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That is probably his T & C's.
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Jon Ison
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| posted on 12/7/12 at 10:33 AM |
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The truth is he should actually pay the return, the reality is no one will help you enforce this, even if it was on eBay they wouldn't step
in.
When ever we get an order wrong we supply a prepaid return label which is how it should be done, Im afraid not many do, its best to forget and move on
Im afraid.
eta, after reading the reply above it may be in his T&C's but distance selling regulations make his T&C's worthless, trouble is it
will cost you ££££'s and lots of your time to chase it and still probably never see your £11 back, learn from it, if it ever happens again keep
the item until such time you either have a prepaid label in your possession or they send a courier to collect the item.
[Edited on 12/7/12 by Jon Ison]
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loggyboy
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| posted on 12/7/12 at 10:47 AM |
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£11 to return it? was it made of lead?
Mistral Motorsport
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pewe
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| posted on 12/7/12 at 10:47 AM |
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Thanks guys - echoes my own thoughts.
At the end of the day he advertised the part as being suitable and I purchased in good faith.
Maybe a bit a subtle persuasion is called for i.e threaten to name and shame - even if that doesn't work it will give me some satisfaction!
Cheers, Pewe10
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Confused but excited.
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| posted on 12/7/12 at 05:53 PM |
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As he falselyy described the item he is legally obliged to refund all your costs, including return postage.
Contact Trading Standards.
Tell them about the bent treacle edges!
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flibble
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| posted on 12/7/12 at 06:29 PM |
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On a sort of side note: My friends 1.25 Fiesta has been to 2 garages and had 3 idle control valves fitted, all different, all wrong! Must be something
about fezza ICV's 
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