r1_pete
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| posted on 21/3/18 at 02:28 PM |
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Ebay sale, am I being unreasonable
I sold a car radio cd on ebay a few weeks ago, unit was perfect, all iso plugs etc intact.
Buyer contacted me saying it didn’t remember stations, I told him the yellow wire needs full time 12v for the memory, but, if it doesnt work I will
give him a full refund, inc return postage, providing the plugs have not been cut off.
He has raised a case, I have explained again, no issue refunding providing the wires arent cut, ebay seem to be supporting me, and despite me offering
to send him a post label he is refusing to send it back.
I am 99.9% sure he’s cut the wiring, in which case he’s either wrecked it himself or not wired it proplerly, either way am I being unreasonable
wanting to see it is intact before refunding??
[Edited on 21/3/18 by r1_pete]
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40inches
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| posted on 21/3/18 at 02:38 PM |
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I think you have done everything you can. The ball is in the purchasers court.
Looks like he wants to keep the unit AND get his money back
[Edited on 21-3-18 by 40inches]
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alistairolsen
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| posted on 21/3/18 at 02:50 PM |
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Nope, you've been more than reasonable.
Sadly, it is highly likely that ebay/paypal will take his side and you'll wind up out of pocket for the postage.
My Build Thread
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loggyboy
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| posted on 21/3/18 at 03:02 PM |
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Yeah you have done all you should. I wouldnt have even entertained a refund if it was a used private sale.
Mistral Motorsport
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theduck
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| posted on 21/3/18 at 03:12 PM |
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I think you've been more than fair!
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r1_pete
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| posted on 21/3/18 at 04:45 PM |
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Cheers guys, strangely ebay haven’t jumped to his defense, wonder if he’s done similar before??
I suggested he send me a photograph of his installation wiring, nothing back for a couple of days....
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James24785
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| posted on 21/3/18 at 07:36 PM |
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He'll have the red and yellow wires the wrong way round
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steve m
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| posted on 21/3/18 at 07:48 PM |
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Perhaps hes colour blind, or just a kn0b
Thats was probably spelt wrong, or had some grammer, that the "grammer police have to have a moan at
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Slimy38
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| posted on 21/3/18 at 08:52 PM |
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quote:
Originally posted by 40inches
Looks like he wants to keep the unit AND get his money back
This 100%. My wife sells plenty of stuff and she's had people trying it on. She's more than happy to refund if the item is returned, none
of them actually do.
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nick205
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| posted on 22/3/18 at 09:57 AM |
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To the OP - from your post it sounds to me like you've been more than fair to the buyer. I would have the exact same approach myself in wanting
the unit returned for me to check first prior to refunding the buyer.
I hold the view that when buying 2nd hand goods it's buyer beware!
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WallerZero
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| posted on 22/3/18 at 12:33 PM |
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If its broken and doesn't work, why does he want to keep it??
I'm sure with eBay cases you can provide a returns label for him to return the item for the refund to be executed once received, it also had a
deadline at which point eBay close it anyway if its not returned. Sounds very much like he is chancing a refund and keeping the item....
http://zachsgbszero.blogspot.co.uk/
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owelly
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| posted on 22/3/18 at 12:39 PM |
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Where does the buyer live? One of us could pop round and check out his wiring.....
http://www.ppcmag.co.uk
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