roadrunner
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| posted on 2/11/20 at 12:25 PM |
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PayPal resolution centre
Has anyone had any experience with this.
I purchased some wetwall panels through Gumtree and paid through PayPal.
Unfortunately the panels are only half the size as advertised.
Contacted seller through gumtree and they want me to send them back for a full refund. But shipping costs are nearly £60 and I would like my money
back first as I could loose out more here.
I asked seller to organise for collection so they can pay and guarantee that the panels will be returned but its a no go.
Put a claim through the resolution centre but all I get is seller telling me to send them back.
What is my best course of action.
Thanks in advance
Brad
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Mr Whippy
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| posted on 2/11/20 at 12:53 PM |
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Returning faulty goods bought online
The Consumer Contracts Regulations are in addition to your other legal rights.
If you receive goods that are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same
rights under the Consumer Rights Act as you have when buying face to face.
Any terms and conditions that say you must cover the cost of returning an item don't apply where the goods being returned are faulty.
linky
IMHO your still waiting on your item to be delivered, what they've sent to your house is their problem. Make sure you have a copy of the the
original advert or it is at least the sizes are described on the order receipt in case they go and alter it.
[Edited on 2/11/20 by Mr Whippy]
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roadrunner
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| posted on 2/11/20 at 01:06 PM |
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Thanks for that. Some very useful information there.
Still think they should pay for collection thought.
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Mr Whippy
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| posted on 2/11/20 at 01:11 PM |
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Absolutely, there's no reason at all for you to pay for it and they don't have a legal leg to stand on. Just send them that link and say I
await your collection details and my item.
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roadrunner
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| posted on 2/11/20 at 01:40 PM |
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Sounds like a plan.
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steve m
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| posted on 2/11/20 at 01:53 PM |
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I bought off an Ebay dealer a brand new Blue ray dvd player, that when it arrived, was not Blue ray
Contacted seller, who sent me a prepaid parcelforce label, via ebay, i packaged it up, and took it to the post office, and had a refund within a week
later
So i can understand why the seller needs the stuff back first, before a refund, but if the items are not as described, its their mistake, so their
responsibility
to rectify and get the goods back to them
steve
Thats was probably spelt wrong, or had some grammer, that the "grammer police have to have a moan at
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Charlie_Zetec
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| posted on 2/11/20 at 02:20 PM |
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Personally, and if you're still Ofer the correct goods, I'd suggest the seller send out the right items, and schedules for collection of
the incorrect ones at the same time! They've got no excuse then, other than to say they need dimensions, weights etc. - all of which
they'll know, having sent items out in the first place! Only thing you'll lose out on is the packaging.
From their PoV, I suppose they gets lots of chancers saying "missing" or "wrong item" and Paypal tends to favour buyers most
of the time, so they're only looking to cover themselves.
But you're right; at almost £60 P&P, I'd be hesitant, too. Get Paypal and/or the seller to confirm in writing that *if* you have to
send items back first, then all costs are covered - and try to pay for this using PayPal too!
Artificial intelligence is no match for natural stupidity!
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Theshed
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| posted on 3/11/20 at 01:25 PM |
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Were You told (by small print or otherwise) that you would be expected to bear the cost of any returns? See reg 35 of the Consumer Contracts
regulations. If not whether faulty or not the seller needs to pay. If you were then you will need to show that the goods did not match the description
or were faulty. I would write an old fashioned letter to the seller sent recorded delivery. So easy to ignore e-mails!
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nick205
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| posted on 4/11/20 at 09:20 AM |
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quote:
Originally posted by Theshed
Were You told (by small print or otherwise) that you would be expected to bear the cost of any returns? See reg 35 of the Consumer Contracts
regulations. If not whether faulty or not the seller needs to pay. If you were then you will need to show that the goods did not match the description
or were faulty. I would write an old fashioned letter to the seller sent recorded delivery. So easy to ignore e-mails!
Ditto - written letters sent recorded delivery are one of my favoured means of communicating when you want to be taken seriously. I find they usually
get results more effectively than emails for that same reason as montioned - people don't ignore them!
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