antimony
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| posted on 28/4/08 at 08:50 AM |
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Ebay advice.
Hi folks, I could do with some advice about Ebay.
I’ve been having a garage clear out to raise some funds for the engine conversion and one of the listings on ebay was a set of unused MG brake pads I
had lying around. Somehow (probably my fault) I listed it in
Cars and car parts: MG: cars.
Item sold for the grand sum of £5.50
I have now been invoiced by Ebay for £28 for the one item.
I questioned the charge and when listing in the vehicle section, listing and final valuation charges are different - £8 listing and £20 final
valuation fees.
I have appealed that the charge is disproportionate to the £5.50 made in the auction but it has been rejected.
What do I do?
Option 1 – pay the charge and put it down to experience.
Option 2 – pay the charge as a one off payment of 56 separate cheques for 50 pence each by way of protest, and hope that their processing costs are
more than 50p.
Option 3 – contact the buyer, explain the circumstances and claim to ebay that the item was wrongly described and I have refunded him the £5.50. This
will allow me to reclaim the final valuation fees.
Or any other suggestions?
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hobbsy
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| posted on 28/4/08 at 09:05 AM |
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Your listing fee of £8 is a goner but you can probably get the final value fee of £20 back.
Email the seller and explain and then get him to do a Mutual Agreement (of not going ahead with the sale - even though you have!). This is found
under the Report an unpaid item link but it won't give him an unpaid item strike and you can still leave each other feedback.
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RazMan
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| posted on 28/4/08 at 09:13 AM |
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Number 3 - it gives you a good chance of avoiding the fees all together.
Cheers,
Raz
When thinking outside the box doesn't work any more, it's time to build a new box
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antimony
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| posted on 28/4/08 at 09:47 AM |
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I was kinda going towards number 3 but I was wondering how much investigating Ebay do regarding these things because everyone could claim the final
valuation fees back.
Also, is it fraud (police etc)?
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hobbsy
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| posted on 28/4/08 at 09:51 AM |
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Unless I'm wrong I still think the listing fees are a goner though...
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smart51
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| posted on 28/4/08 at 09:57 AM |
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Its an easy mistake to make but it is your mistake. You listed under cars and the fees are £8.00 + £20.00. I wouldn't make out lots of cheques
to eBay, it isn't their fault. Option 3 may get you out of the £20.00 but it will annoy your buyer and it isn't his fault either. Whilst
I might try to get my money back, the most noble thing to do is put it down to experiance.
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antimony
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| posted on 28/4/08 at 09:59 AM |
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quote:
Unless I'm wrong I still think the listing fees are a goner though...
Don't mind the £8 - chalk that up to experience, but I would like to avoid paying £20 for a small error.
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speedyxjs
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| posted on 28/4/08 at 10:30 AM |
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As tempting as option 2 is  option 3 is best imho 
How long can i resist the temptation to drop a V8 in?
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balidey
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| posted on 28/4/08 at 10:43 AM |
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if you got a response back from e-bay with a persons name, try replying to them directly. Don't say the fee is disproportionate to the final
selling fee, as thats the whole point of e-bay fees.
Instead, try and word it that you accidentally entered it in the wrong catagory and as a result you were over charged.
And if you do manage to get some money back off e-bay then I have a stone here that you could try getting some blood out of too.
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antimony
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| posted on 28/4/08 at 11:07 AM |
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quote:
if you got a response back from e-bay with a persons name, try replying to them directly. Don't say the fee is disproportionate to the final
selling fee, as thats the whole point of e-bay fees.
I've had a few emails with ebay. I've been very polite and always addressed it to the person who replied last time. I explained that it
was a small error on my part which is unusual as I've sold over 100 items with ebay (making them quite a bit of money), but they won't
back down.
If my buyers agrees to co-operate I will try a Mutual Agreement as suggested by Hobbsy.
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Minicooper
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| posted on 28/4/08 at 11:31 AM |
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Tell them to get lost, there is nowt they can do
David
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RazMan
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| posted on 28/4/08 at 11:38 AM |
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quote:
Originally posted by Minicooper
Tell them to get lost, there is nowt they can do
David
I think that sort of response would just get you banned from selling anything in the future.
Cheers,
Raz
When thinking outside the box doesn't work any more, it's time to build a new box
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Minicooper
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| posted on 28/4/08 at 11:52 AM |
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Ebay is so full of thieves, conmen, liars some of them who work for ebay, so as you can see I wouldn't care, but I take your point
Cheers
David
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antimony
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| posted on 29/4/08 at 10:16 PM |
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So, thanks to Hobbsy, I have contacted the buyer who was only too happy to help. I have filed a mutual agreement and fingers crossed I get £20
refunded. For a little extra karma I have emailed over 20 poor soles who have made the same mistake of listing low value parts in the
"car" section, most of them were not aware of the charge.
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Valtra
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| posted on 30/4/08 at 12:55 AM |
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go for mutual agreement but unless hell freezes over you've lost the listing fee. As long as you and the customer are honest with each other and
don't cause ripples Ebay havn't the time to investigate, they are too buisy hiring money counters. 
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02GF74
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| posted on 30/4/08 at 10:22 AM |
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quote:
Originally posted by Valtra
go for mutual agreement but unless hell freezes over you've lost the listing fee. As long as you and the customer are honest with each other and
don't cause ripples Ebay havn't the time to investigate, they are too busy hiring money counters.
that is a bit unfair innit?
ebay is a business not some fluffy bunny charity.
bottom line is seller made mistake; ebay could as a good will gesture make ammends but they are under no obligation to do so.
I have no connection with ebay and have had some problems but that is part of life; you learn from your mistakes so as no to repeat them. In the end
it is only money, noone died or nuffink.
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