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Author: Subject: Problems with virgin media
JoelP

posted on 8/9/08 at 12:11 PM Reply With Quote
Problems with virgin media

i got a sky+ box a few months back and finally got round to cancelling virgin tv today, however, they want the old tv box back. Thats sadly a good few feet down the landfill by now. Anyone have a copy of VM terms and conditions around to see if it mentions a penalty for this henious act? Or know how much they are likely to moan? Im thinking of cancelling the DD in advance in case they try anything.

Cheers!

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smart51

posted on 8/9/08 at 12:15 PM Reply With Quote
The box is theirs. You didn't buy it. It was rented. You shouldn't have thrown their box away. They may charge you for destroying their stuff, which I suppose is only fair.
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mangogrooveworkshop

posted on 8/9/08 at 12:33 PM Reply With Quote
ebay
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BenB

posted on 8/9/08 at 01:00 PM Reply With Quote
Yup. You never actually own the box. Same is true of various things including credit cards and some mobile phones....
Doesn't stop people selling them on Ebay....

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RoadkillUK

posted on 8/9/08 at 05:10 PM Reply With Quote
I've got an old box, It's not the V+ one.

Any use to you Joel?

Edited to say (it may be chipped, can't remember)

[Edited on 8/9/08 by RoadkillUK]





Roadkill - Lee
www.bradford7.co.uk
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bigpig

posted on 8/9/08 at 06:36 PM Reply With Quote
If its a standard box, then yes you rent it. If you had v+ then according to them you actually buy it. It was mentioned that they only have a 1 yr warranty but if you threaten to disconnect they sometimes swap them for free.
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RobBrown

posted on 8/9/08 at 06:50 PM Reply With Quote
Yep, I got stung a few years back with a bill for £150, even though I posted it back.

Trouble was I couldn't prove it. They were TeleWest at the time, but still the same outfit.

My only advice is if you do find a replacement make sure you get proof of postage, or send recorded delivery.

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JoelP

posted on 19/9/08 at 09:36 PM Reply With Quote
hilariously, i just got a call off sky telling me that since i own my box i should take out product cover on it! No thanks i said; but how annoying, i own one and they want money to maintain it, and i dont own the other but they want money cos i chucked it! I see a trend forming, it all revolves around money leaving my pocket...
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