MikeR
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| posted on 14/7/07 at 02:22 PM |
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NT Hell / Virgin Rant
Perhaps i'm just in a bad mood but ........
I object to ....
phoning up customer services and 3 times having to say "sorry, i can't hear you can you either speak up or move the microphone closer to
your mouth" & being told its a problem with the line.
Having then to really concentrate due the quiet line and pronounced accent, spelling things out as they can't understand me (note, not
can't hear me) ok, i'm a northener, i've got an accent but its not that pronounced.
selecting the phone option to change my package, spending 5 minutes giving details after saying what i wanted to do at the start to be told
"i'm sorry, you need to go through to another department"
Not passing any of my details onto the new department.
The other department had absolutely no problem with the voice level.
The password the first department changed, didn't actually change it but added it to a note field!
And finally ........ to give credit where its due, the girl on the second phone call was fab! told me about services i didn't know about and
i've got a better deal than i expected. Just wish i'd taken her name so i could speak to her boss and say she did a good job.
[Edited on 14/7/07 by MikeR]
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RK
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| posted on 14/7/07 at 02:43 PM |
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I find that speaking to the supervisor gets things done in a hurry with any big company full of badly trained phone agents. You are supposed to feel
lucky that you get an actual person rather than a machine telling you how much they value your business.
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graememk
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| posted on 14/7/07 at 02:58 PM |
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i must spend 80% of my day talking to isp's 
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scottc
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| posted on 14/7/07 at 05:55 PM |
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quote:
Originally posted by MikeR
"sorry, i can't hear you can you either speak up or move the microphone closer to your mouth" & being told its a problem with
the line.
certain irony there as I guess your phone line is with them too.
Used to resell Business ADSL and Leased Lines for an ISP. And they still treated me like an end user.
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C10CoryM
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| posted on 15/7/07 at 01:16 AM |
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I had something similar when I got my last cell phone.
Bought it and the minutes on a special promotion (cheap!), Used phone for a while and got a message saying my minutes were about to expire. They
were supposed to be good for a year. Went back to the store and got no where. The person they called said the promotion had ended when I got the
phone even though they were still advertizing it on TV.
Anyhow, let there with no result and later that night by chance I got a call from the company doing their "are you happy with your new
phone" thing. 5min later I had double the minutes, and good for another year. Went from being pissed off to very happy.
Nice to see a place that actually remembers what customer service is.
PS: I hate virgins too.... they're no fun 
"Our watchword evermore shall be: The Maple Leaf Forever!"
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NS Dev
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| posted on 15/7/07 at 12:17 PM |
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Calling NTL/Virgin is never fun.......BUT............
I have now not had need to for around two years iirc.
I am on their cheapo broadband service, and it is always faster than what they claim (usually double their quoted download rate as a minium), never
gets capped despite lots of downloading, no glitches, no problems.
I know many people on other providers that have a LOT of trouble, though usually BT line related, which NTL of course neatly bypasses!
Retro RWD is the way forward...........automotive fabrication, car restoration, sheetmetal work, engine conversion
retro car restoration and tuning
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NS Dev
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| posted on 15/7/07 at 12:17 PM |
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PS been with NTL for 6 years, and yes, at the start they were indeed "NThelL" but not any more!
Retro RWD is the way forward...........automotive fabrication, car restoration, sheetmetal work, engine conversion
retro car restoration and tuning
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MikeR
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| posted on 15/7/07 at 02:59 PM |
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been with them 8 years ...........
when the service works its great, the problem with them is when it doesn't. then when you need them the most, its hell.
although as i said the girl who i got put through to was excellent and really helped.
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