chockymonster
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| posted on 27/4/07 at 09:54 AM |
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I remember getting called out to fix a problem with a server that had been delivered to the customer site.
It was delivered 3 weeks prior to the call and had been reported working perfectly. We then got a heap of calls when the old server was decommissioned
and the apps stopped working.
A visit to site found the problem, the new server was in the server room still in the delivery packing!!
PLEASE NOTE - Responses on Forum Threads may contain Sarcasm and may not be suitable for the hard of Thinking.
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Brooky
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| posted on 27/4/07 at 11:01 AM |
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Did you go twice ?
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chockymonster
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| posted on 27/4/07 at 12:18 PM |
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erm, obviously 
not quite sure what happened there!
PLEASE NOTE - Responses on Forum Threads may contain Sarcasm and may not be suitable for the hard of Thinking.
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violentblue
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| posted on 27/4/07 at 05:24 PM |
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My favorite story, I sold a computer to one lady, didn't seem to be the brightest. picked it up and about 2 hours later I get a call from her
screaming that I was trying to rip her off selling defective products.
so I went through the checklist.
OK is it plugged in ?
yes
what is it plugged into?
the power bar.
Is the power bar plugged in?
ARE YOU CALLING ME STUPID? OF COURSE ITS PLUGGED IN.
After going through everythin I could think of, I decided to drive to her house and check it out. The power bar was plugged back into its self. But
you see it was my fault, because I didn't specify where it should be plugged in.
we used to call them 12 oclock flashers. you just new every digital clock in their house was flashing 12:00
I'm glad I work at an engineering office now, people here seem to be smart enough to know when they don't know.
a few pics of my other projects
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MikeR
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| posted on 28/4/07 at 01:45 PM |
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Once had a customer who was having real problems. The computer worked in the office yesterday but didn't today. Just wouldn't work.
Started with the obvious, whats on the screen - it was dead.
Is the PC on? She thought so... kept going round in circles, she insisted nothing had been moved / changed. Computer was turned plugged in and turned
on....
eventually i had her grab the power cord from the back of the PC and slowly trace it to the wall ......... oh dear, its not plugged in, oh i am sorry
blah blah blah
What can you say when the customer spends around 4 million a year with you. "Its ok, its not a problem, you're not the first, don't
worry about it". Put the phone down and then say what you reall think.
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