jollygreengiant
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| posted on 4/2/09 at 12:04 PM |
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Praise for the exra mile by a supplier. INTERIORS FOAM LTD
Last week was a bit of a semi disaster for me towards completion. I was bolting my seats in a week ago today. The passenger seat went in a treat. Then
I started to mark the bolt holes for the Drivers seat. When I lifted it out to drill the first two holes I noticed a piece in the drivers seat area
that wasn't there before. It was the seat back pivot pin from the drivers seat. The time was about 18:15hrs. Tried ringing the the company that
supplied them, shut. So I sent an email, asking that they ring me between 08:30 and 10:00 because after that I would be in bed asleep.
At 08:31 on Thursday morning I get a phone call from the company. "Hello Mr Taylor what is the problem."
I told them what the problem was and their reply was, "That's ok not a problem we will get the seat collected from you tomorrow morning
and have it back to you in a couple of days."
Friday AM seat collected.
Weekend
Monday morning I get a phone call saying the seat is done and where do I want it sending to for delivery the next morning.
I said home address will be ok as there will be someone home on Tuesday. Sorted.
Monday/Tuesday the country come to a halt because of the snow.
Tuesday PM no seat so I ring the company and they check. "Its stuck un the hub up here but will be delivered tomorrow (Wednesday)."
Ah that's a problem, no one home.
"That no problem, we'll get it redirected on route for you, whats the new delivery address."
Work address given. A few minutes later the phone rings " Hello Mr Taylor Just confirmation that it the parcel has been redirected and you will
recieve it in the morning."
11:00 this morning seat is delivered to work all better now.
Looking good for sending off SVA paper work at the begining of next week.
So in the spirit of naming companies for good service, I would like to thank all the staff at
INTERIORS FOAM LTD
for exclent service.
THANK YOU lads.
Beware of the Goldfish in the tulip mines. The ONLY defence against them is smoking peanut butter sandwiches.
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nick205
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| posted on 4/2/09 at 12:15 PM |
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that's oustanding 
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jlparsons
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| posted on 4/2/09 at 03:02 PM |
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Bloody good to hear. Have made a note of their name!
Any resemblance to real persons, living or dead is purely coincidental. Some assembly required. Batteries not included. Contents may settle during
shipment. Use only as directed. No other warranty expressed or implied. Do not use while operating a motor vehicle or heavy equipment. Subject to
approval, terms and conditions apply. Apply only to affected area. For recreational use only. All models over 18 years of age. No user-serviceable
parts inside. Subject to change. As seen on TV. One size fits all. May contain nuts. Slippery when wet. For office use only. Edited for television.
Keep cool; process promptly.
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antonio
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| posted on 4/2/09 at 03:15 PM |
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i wish THINK automotive was that good
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Danozeman
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| posted on 4/2/09 at 05:34 PM |
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Good to hear!!
Dan
Built the purple peril!! Let the modifications begin!!
http://www.eastangliankitcars.co.uk
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BenB
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| posted on 4/2/09 at 05:43 PM |
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Blimey! Top banana!!!
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chrsgrain
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| posted on 4/2/09 at 06:25 PM |
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Cool - don't forget to tell them as well - everyone likes a pat on the back ...... maybe email them your original post and tell them where you
posted it?
Chris
Spoing! - the sound of an irony meter breaking...
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jollygreengiant
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| posted on 4/2/09 at 07:39 PM |
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quote:
Originally posted by chrsgrain
Cool - don't forget to tell them as well - everyone likes a pat on the back ...... maybe email them your original post and tell them where you
posted it?
Chris
First thing I did after posting here.
Beware of the Goldfish in the tulip mines. The ONLY defence against them is smoking peanut butter sandwiches.
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