Pdlewis
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| posted on 17/2/09 at 08:57 AM |
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Main Stealer Advice
Morning,
Just had a call from my old man he bought a brand new mini at the weekend for mum they collected it on sunday and once they had signed all the
paperwork etc they told him it had a small dent in the door and they are going to replace the door. He has been stewing over it scince he got it and
hes not happy to have a damamged car and wants me to go with him to take it back today any idea where we would stand on this from a legal point?
Cheers
Build Photo Album
Updated 05/02/2009
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Mr Whippy
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| posted on 17/2/09 at 09:03 AM |
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What better outcome were you expecting than them to fit a new door, other than replace the entire car? They may have not had another of the same spec
in stock and so he’d maybe have had to wait
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coozer
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| posted on 17/2/09 at 09:08 AM |
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Well, if you saw them being made you wouldn't buy one... as the old adage goes...
Anyway, plenty of repairs go on in the plant but its up to the dealer to make sure its 100% for you. May just be theres a long lead time to get THAT
colour door with THAT trim and THEM options.
Wouldn't worry about it as long as theres no other damage done when they replace it.
Steve
1972 V8 Jago
1980 Z750
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britishtrident
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| posted on 17/2/09 at 09:12 AM |
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I am willing to bet they won't replace the door - they will just call in a smart repair door ding man --- which is probably better than the
alternative which will involve changing over the electrics, locks and glass.
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vinny1275
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| posted on 17/2/09 at 09:16 AM |
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You should be given the chance to inspect and you sign to say that you've accepted the condition. They really should have said about it before
the paperwork was signed. They've offered to make it good, you should be able to push for something for the inconvenience - any dealer-fit
extras they want added to the car?
We had the opposite - I signed for a car from a Ford Stealer (was a year old Mondy), and they had it listed as a part-ex, when it was an ex-demo, so
it was supposed to have VAT added to it. To add insult to injury, they discounted it by a grand and gave us mats and a full tank of diesel. Winner!
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peteday_uk@btinternet.com
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| posted on 17/2/09 at 09:19 AM |
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Depends how bad the dent is, but i suspect that british trident is quite right they will just do a smart repair on the door. If you do have the door
changed then i think it won't match the colour of the car. Even though it may be the same paint code, they will struggle to get an exact match,
even if they were take the door off an identical car. I work at a Honda dealer and we have tried and failed before.
If it's just a small pin dent then the smart repair is the way to go.
When you get the vehicle back make sure you check it for the dent and also paint matching. If it's not right just reject the car.
Pete
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Pdlewis
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| posted on 17/2/09 at 09:48 AM |
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Cheers guys Ive persuaded him to give the manager a ring and voice his complaint
Build Photo Album
Updated 05/02/2009
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BenB
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| posted on 17/2/09 at 09:55 AM |
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I wouldn't want a smart repair or a mis-matching door. I'd want what I'd paid for IE a new car. I'd take it to the top.
Either that or in return for a smart repair or new door accept some serious dealer goodies (free servicing for the next 5 years) etc etc...
V bad service IMHO. They should have pointed it out before they handed it over.... Why not write to BMW (UK), I expect their customer services people
are rather protective over their name...
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MK9R
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| posted on 17/2/09 at 10:00 AM |
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Just inspect the car, if it looks perfect then its fine. Things like this happen all the time at the factory, during transport and at the dealers.
They would never use filler or anything like that, the bump will push out, or they will replace the entire door.
Cheers Austen
RGB car number 9
www.austengreenway.co.uk
www.automatedtechnologygroup.co.uk
www.trackace.co.uk
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scootz
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| posted on 17/2/09 at 12:57 PM |
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As said before - loads of cars get dinked at the factory, or during transportation and the dealers have to carry out the necessary repairs. Almost
all of the time, the customer never finds out, so there's no problem!
As irritating as it is, the damage aspect is 'just one of those things' and provided they put it (properly) right, then there's
now't to get worried about!
However... not telling you until after you've signed the papers is bloody cheeky! I'd be having words about that and looking for a
'sweetener'!
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Howlor
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| posted on 17/2/09 at 01:11 PM |
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My BIL worked at a distribution centre working in smart repairs. Only about 15% of new cars were perfect!
Most needed dinging, paint, panels etc.
In some cases they would drill a large 50mm plus hole through internal panels to gain access to the outside panels for dinging. They then just had a
selection of rubber bungs to patch it back up!
A small dent in a door is fine as long as the repair is done correctly.
Steve
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wilkingj
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| posted on 17/2/09 at 02:06 PM |
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Before you get them to sort it, agree they give you mudflaps, tank of fuel, and any other extra you can squeeze out of them.
You bought a new car, and you got damaged goods. They should make good the repair, and compensate you for the lost time of not having the car, as they
will need it for a couple of days to repair etc. Thats lost driving time (driving YOUR new car - NOT their courtesy car), etc etc.
Dont forget the flaps and a tank of gas etc etc.
Negotiate an hard bargain. You have good cause and reason, and they are in the wrong for letting you have it when it was damaged.
1. The point of a journey is not to arrive.
2. Never take life seriously. Nobody gets out alive anyway.
Best Regards
Geoff
http://www.v8viento.co.uk
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DarrenW
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| posted on 17/2/09 at 02:16 PM |
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As said above - id be happy that they have told you. A lot of cars get repaired before being sold for first time and owners are none the wiser.
Ive had my tin top repaired a few times. Always minor dents but the BMW bodyshop have always used correct materials, blended in well or painted full
sides and given an excellent warranty. They have to do the repairs to a given standard to preserve the manufacturers warranty.
Id use the experience to get some goodies out of them. Service pack would be good but id suspect he's got that already. Mats can be surprisingly
expensive. They will always try and offer nothing at first but i bet a professional discussion in the right ear will yield good results. The paperwork
may have a get out clause in it if he hasnt taken actual ownership of the car yet. Does a finance agreement have a cooling off period?
Another nice freeby would be gap insurance. I was given 3 years gap insurance for about £100 when i got my beemer. It started at about £500 but i kept
saying i wasnt interested.
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