omega0684
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| posted on 15/6/09 at 09:31 AM |
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ebay seller : silicone direct
has anyone had any problems with ebay user siliconedirect, his store is Mr Silicone hoses
(here)
i ordered a 90 degree bend from them and that was 8 days ago, nothing has arrived yet, i sent them an e-mail asking when it was dispatched but have
got no reply, i paid by paypal, is it time to start thinking about disputing?
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UncleFista
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| posted on 15/6/09 at 09:34 AM |
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At the risk of repeating myself, I'd pull his contact details on ebay and give him a ring.
People find it easy to ignore emails, a "real" person on the end of the phone is a different matter 
[Edited on 15/6/09 by UncleFista]
Tony Bond / UncleFista
Love is like a snowmobile, speeding across the frozen tundra.
Which suddenly flips, pinning you underneath.
At night the ice-weasels come...
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BenB
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| posted on 15/6/09 at 09:42 AM |
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Oh yes. They also go under quite a few different names (but the packaging is always the same and when I asked them they said that they do go under
quite a few guises on Ebay). I was trying to get a 28mm joiner for some hoses (28mm hoses are actually 28.5mm ID as it's the equivalent of an
old imperial size). Ordered one from one of their Ebay accounts and when it arrived it was 27.5mm and the coolant pissed everywhere regardless of how
tight I did the clamp. So from a different Ebay person (I thought) I ordered a flanged 30mm joiner (ie the next size up), they sent me a 32mm
unflanged joiner. Good for bottleneck guitaring, not much good for anything else...
When I contacted them they offered a refund on the second one (the first one they said was their version of a 28mm joiner and it was my hoses at
fault) but it was going to me muggins here paying to send it back to them, taking time to go to the post office etc etc. I really should have just
told them to send me what I'd ordered and if they wanted the wrong one back they could come and get it....
I spent 14 quid on a load of random ali... in the end I made some up myself out of some 28mm copper tube and some 28mm olives. Much cheaper and not a
hint of drippage 
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BenB
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| posted on 15/6/09 at 09:49 AM |
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8 days is quite slack when they state "1st class Royal Mail" under delivery..... but then I'm pedantic about Ebay listings. Often
things get put down as "1st class RM" but get sent out any old way. There is an implied speed of delivery from saying something will be
sent out 1st RM (even nowadays) and it annoys me greatly when it isn't done that way. Why don't they just put "Standard Post"
or whatever the Ebay phrase is?!?! If they say 1st class to deceive then it's fraud!
I ordered a DVD once listed as "Location: UK" being sent out via "1st Class Royal Mail" and it took two weeks because infact
it was being sent out from Guernsey (which isn't part of the UK) via man-and-a-donkey Guernsey Mail.
Trouble is the vendors don't give a shi!t and neither do Ebay.
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r1_pete
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| posted on 15/6/09 at 10:13 AM |
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8 days is taking the pi$$, but there is a limit on when you can raise a not recieved dispute, both how soon and how long you have to raise it. It will
say on the options in paypal when you can raise a dispute.
Try giving them a call, no doubt they'll ask you for more reference numbers than you can shake a stick at, but worth a go.
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Werner Van Loock
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| posted on 15/6/09 at 10:20 AM |
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I've used this one, might be the same one:
autoperformanceonline
He had to send the package twice, so he said. Only received the second one.
http://www.clubstylus.be
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BenB
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| posted on 15/6/09 at 10:26 AM |
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Yup. They're the same. All the packages sent out by Mr Silicon / Silcondirect blahblahblah are sent in packages branded
Autoperformanceonline.....
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omega0684
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| posted on 15/6/09 at 10:44 AM |
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quote:
Originally posted by Werner Van Loock
I've used this one, might be the same one:
autoperformanceonline
He had to send the package twice, so he said. Only received the second one.
i used those guys as well, product came 2 days later, exactly as described, couldn't fault them
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tomprescott
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| posted on 15/6/09 at 10:50 AM |
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I'd report him, open a paypal dispute, especially if the company is trading under several names - phantom bidding?
Bottom line is you've paid for first class postage which is 1-2days and they haven't delivered it within second class postage times. If
they ingore your emails go straight to a dispute.
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BenB
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| posted on 15/6/09 at 11:09 AM |
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quote:
Originally posted by omega0684
quote:
Originally posted by Werner Van Loock
I've used this one, might be the same one:
autoperformanceonline
He had to send the package twice, so he said. Only received the second one.
i used those guys as well, product came 2 days later, exactly as described, couldn't fault them
Hey, who's side are you on? 
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omega0684
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| posted on 15/6/09 at 11:13 AM |
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i have just sent them a fair but stern e-mail telling them to get it sorted, if they don't reply by tomorrow i will raise the issue with paypal
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omega0684
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| posted on 15/6/09 at 11:21 AM |
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they just replied to my e-mail saying that it was dispatched on the 9th of june, thats still 4 days after i bought it online!! feckin monkeys!
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chris_smith
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| posted on 15/6/09 at 11:34 AM |
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i did order a couple of bends, arrived next day so cant grumble with there service at all
chris
The secret of success is to know something nobody else knows."
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james h
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| posted on 15/6/09 at 02:57 PM |
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Autoperformance are not reliable either, I rang them up and it seems that they are not used to taking phone orders - I actually had to tell them the
price of the things I was ordering!
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