luke
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| posted on 25/6/09 at 12:50 PM |
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Armoto - ticking me off!
ARGH!
bought a Armoto chassis pack in march. its all gone together fine apart frm the transmission tunnel. which has about 6 parts that are too short or
wrong angles.
so i emailed them asking for help at the back end of last month, no reply so rang them and the guy said im busy ill ring u back in an hour. 7 hours
later i got an email asking me to send pics of the problems i was having.
i was going away the next day for a week so when i returned i spent a day tacking together how i thought it should go and taking pics and emailed them
off to them.
No reply for two weeks.
so rang them yesterday,
"oh yes, it wasnt very clear from the pictures what problems you were having"
so why not email me back asking for more pics?
"can you post me the parts that your having problems with and ill check them"
WHAT!
why should i have to pay postage to send steel back when for the same cost i could get a 6m length!
so i refused, instead he now wants me to measure up all the lengths and angles of pieces ive got and he will compare them to his plans!
ive given up with them!
moral of the story - Armoto packs are good quality, customer service - poor!
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200mph
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| posted on 25/6/09 at 12:57 PM |
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it's an unfortunate aspect of many companies these days - too focussed on getting the sale and not enough after care.
Hope you get your tubes sorted
Mark
If it isn't broke, fix it until it is
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speedyxjs
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| posted on 25/6/09 at 01:16 PM |
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Customer service just isnt as impotant to alot of companies as it should be 
How long can i resist the temptation to drop a V8 in?
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luke
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| posted on 25/6/09 at 02:41 PM |
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i think im just going to get a length of steel and cut it all myself!
its going to save me time and hastle!
the chassis has been sat untouched for a month now! im sick of it!
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flak monkey
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| posted on 25/6/09 at 02:42 PM |
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Bearing in mind a 6m length of 25x25 box is only about £10 from a stockholder is it worth the hassle/holdup?
Sera
http://www.motosera.com
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ashg
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| posted on 25/6/09 at 04:14 PM |
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i got my kit off armoto and had a couple of incorrectly cut bits. i called and told them which bits were wrong and what they should be and they sent
out the new bits next day post.
who are you speaking to?
Anything With Tits or Wheels Will cost you MONEY!!
Haynes Roadster (Finished)
Exocet (Finished & Sold)
New Project (Started)
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MakeEverything
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| posted on 25/6/09 at 06:32 PM |
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quote:
Originally posted by ashg
i got my kit off armoto and had a couple of incorrectly cut bits. i called and told them which bits were wrong and what they should be and they sent
out the new bits next day post.
who are you speaking to?
Ditto. It took them a while to get back to me after blaming Jason (?) for the delay as he had left the company. After that though, they sent me the
replacement bits next day. I was quite impressed after that.
Kindest Regards,
Richard.
...You can make it foolProof, but youll never make it Idiot Proof!...
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blakep82
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| posted on 26/6/09 at 02:17 PM |
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didn't armoto used to post on here?
________________________
IVA manual link http://www.businesslink.gov.uk/bdotg/action/detail?type=RESOURCES&itemId=1081997083
don't write OT on a new thread title, you're creating the topic, everything you write is very much ON topic!
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