snippy
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| posted on 8/8/11 at 09:19 PM |
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any BT phone engineers on here?
My landline has developed a bizarre fault. I can either have internet or phone, not both. The fault developed on its own, ie no wires knocked whilst
decorating or anything like that. It just simply happened. My phone supplier have tested the line and say the line is showing no faults but they will
gladly send an engineer round to check my internal wires and spank me £120 in the process! Needless to say I haven`t taken them up on their offer
hoping I could fix it myself. After 2 weeks without a phone I`m now getting fed up.
I thought the fault might lie with my NTE5 phone socket box (main box where line enters house) so I have swapped this over for a new unit and it`s
made no difference. There are only 2 wires from the outside world that connect into this box. I also have an extension line running out of this box.
That line has 3 wires connected seperately (blue/orange/brown). These were wired as follows - blue position 2, orange position 3, brown position 5 and
have been like this for years. I wired up the new box like this and no dial tone. However the instructions that came with the new NTE5 linebox suggest
swapping the orange & brown wires around. I have done this and do have a dial tone. However when I connect to the internet my phone line goes down
(I have broadband) so it`s still one or the other not both
I am now utterly confused.com, any suggestions?
Nick
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AdrianH
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| posted on 8/8/11 at 09:27 PM |
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Faulty broad band filter?
When I had problems recently I had to disconnect any extension lines internally and just plug into the test socket, so basically i was only in the two
wires..
So my Broadband filter was the first in line then normal telephone in to the phone socket of the filter and router in the modem socket.
It proved the fault was not in the house.
Adrian
[Edited on 8-8-11 by AdrianH]
Why do I have to make the tools to finish the job? More time then money.
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mangogrooveworkshop
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| posted on 8/8/11 at 09:28 PM |
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Disco your skybox
have you changed the filters
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AntonUK
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| posted on 8/8/11 at 09:37 PM |
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have you tried removing the front cover from the nte5 and trying the test point underneath... that should identify if it is an extention or not?
I would put my ££ a faulty filter
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snippy
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| posted on 8/8/11 at 09:39 PM |
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My extension wire goes to another room upstairs and into a proper phone socket in the wall so both my downstairs socket and upstairs socket have
filters on them but I can get dial tones with the filters plugged in so I`m thinking it`s not the filters.
As for my sky box I don`t leave a phone line connected to it.
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snippy
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| posted on 8/8/11 at 09:42 PM |
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I have tried the test socket under the front cover and it works fine. The reason I bought a new NTE5 box was because when I screwed the front cover
back on and plugged in my phone (even without the filter) I got nothing so I was convinced the NTE5 box had gone faulty. Whilst on the internet now I
can`t use the phone all I get is crackling on the line.
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andrew.carwithen
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| posted on 8/8/11 at 09:46 PM |
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I presume your NTE5 has a removeable faceplate? (This is held in place by two screws and has its own jack plug which locates into the master socket
behind)
your extensions should be connected to this faceplate so that when removed, your extensions are thus isolated from the master socket.
Plug your filter direct into the master socket and connect your hub and telephone into the filter outputs.
If you still don't have broadband and telephone and you have correctly wired up the master socket to the pair of wires coming in, then the fault
is outside and you shouldn't get charged for an engineer visit.
If you do have both broadband and telephone then you know the fault lies wthin your own extensions and wiring.
Just a thought, did you use the correct tool to make the extension connections on the rear of the faceplate? they are IDC type( Insulation
displacement connections) and if you tried to use something like a screwdriver blade the insulation may not have been penetrated correctly to make a
good connection. Broadband can work over one good 'leg' of the pair of wires whereas telephone needs a good connection on both
'legs'
[Edited on 8/8/11 by andrew.carwithen]
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mangogrooveworkshop
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| posted on 8/8/11 at 09:46 PM |
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quote:
Originally posted by snippy
I have tried the test socket under the front cover and it works fine. The reason I bought a new NTE5 box was because when I screwed the front cover
back on and plugged in my phone (even without the filter) I got nothing so I was convinced the NTE5 box had gone faulty. Whilst on the internet now I
can`t use the phone all I get is crackling on the line.
crackling line could be a wet high resistance joint in the line ......
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snippy
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| posted on 8/8/11 at 09:58 PM |
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quote:
Originally posted by andrew.carwithen
I presume your NTE5 has a removeable faceplate? YES
your extensions should be connected to this faceplate so that when removed, your extensions are thus isolated from the master socket.
Plug your filter direct into the master socket and connect your hub and telephone into the filter outputs. I`ll need to get an extension phone
cable to do this as my computer is upstairs and the master socket downstairs
If you still don't have broadband and telephone and you have correctly wired up the master socket to the pair of wires coming in, then the fault
is outside and you shouldn't get charged for an engineer visit.
If you do have both broadband and telephone then you know the fault lies wthin your own extensions and wiring.
Just a thought, did you use the correct tool to make the extension connections on the rear of the faceplate? they are IDC type( Insulation
displacement connections) and if you tried to use something like a screwdriver blade the insulation may not have been penetrated correctly to make a
good connection. Broadband can work over one good 'leg' of the pair of wires whereas telephone needs a good connection on both
'legs'. I used the special tool that came with the box to fit the wires
I`ll need to get an extension phone cable to do this as my computer is upstairs and the master socket downstairs
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andrew.carwithen
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| posted on 8/8/11 at 10:11 PM |
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quote:
Originally posted by snippy
quote:
Originally posted by andrew.carwithen
I presume your NTE5 has a removeable faceplate? YES
your extensions should be connected to this faceplate so that when removed, your extensions are thus isolated from the master socket.
Plug your filter direct into the master socket and connect your hub and telephone into the filter outputs. I`ll need to get an extension phone
cable to do this as my computer is upstairs and the master socket downstairs
If you still don't have broadband and telephone and you have correctly wired up the master socket to the pair of wires coming in, then the fault
is outside and you shouldn't get charged for an engineer visit.
If you do have both broadband and telephone then you know the fault lies wthin your own extensions and wiring.
Just a thought, did you use the correct tool to make the extension connections on the rear of the faceplate? they are IDC type( Insulation
displacement connections) and if you tried to use something like a screwdriver blade the insulation may not have been penetrated correctly to make a
good connection. Broadband can work over one good 'leg' of the pair of wires whereas telephone needs a good connection on both
'legs'. I used the special tool that came with the box to fit the wires
I`ll need to get an extension phone cable to do this as my computer is upstairs and the master socket downstairs
So you don't have a wireless modem in your computer, then?
Have you checked that your extension wiring colour coding corresponds on both the faceplate and the extension upstairs?
So whatever colour is connected to terminal 2 on faceplate is same on terminal 2 on extension socket and the same with terminals 3 and 5 (for info.
terminals 2 and 5 give dial tone while terminal 3 is the 'ringing' circuit for your extension)
[Edited on 8/8/11 by andrew.carwithen]
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snippy
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| posted on 8/8/11 at 10:15 PM |
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No, my computer has a hard wire phone connection into the wireless router which then feeds other devices wirelessly. I have made sure the wires in the
extension socket are wired the same as the master socket but thanks anyway.
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Doctor Derek Doctors
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| posted on 8/8/11 at 11:10 PM |
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BT Phone Techinician....... They're not engineers.
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callan@t89.co.uk
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NOTE:This user is registered as a LocostBuilders trader and may offer commercial services to other users
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splitrivet
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| posted on 9/8/11 at 09:40 AM |
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Its a sad fact that BT or your supplier will try to scare you with the £120 call out charge (normally they say £140) they will say the same if the
Telegraph pole outside is lying in the road, they are just covering their back.
In fact a couple of months ago a cllient rang to say he had lost all of his lines and had rang faults who were adamant that they had completed tests
and the fault was 100% with his equipment so could we respond. When we arrived at site there were 5 BT vans and a cherry picker behind the clients
site who were renewing the cables, when I asked them why they hadnt informed the customer that he would have no service they said they didnt know
where the lines fed.
The best bit was later that afternoon the client rang again to say they were receiving calls meant for another company, again they rang faults to be
told it was our equipment at fault.
If youve removed the front of the NTE 5 and the fault is to there youve done as much as you can.
Most of the idiots using the line test equipment dont understand the results that the test gear gives anyways.
Call them out, you pay the phone bill and you should expect service.
As far as BT goes they arent engineers or technicians, Muppets fits the bill nicely.
Cheers,
Bob
[Edited on 9/8/11 by splitrivet]
I used to be a Werewolf but I'm alright nowwoooooooooooooo
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splitrivet
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| posted on 9/8/11 at 10:00 AM |
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Just reread your post is the line OK to the test jack behind the lower plate but noisy on the extension point.
Cheers,
Bob
I used to be a Werewolf but I'm alright nowwoooooooooooooo
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