NigeEss
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| posted on 15/2/07 at 11:44 PM |
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Ebay (again)
Getting a bit fed up with sellers who refuse to leave feedback till I have.
I always pay immediately so I've done my bit and
they have no cause for complaint.
If I sell something I leave it as soon as payment is received. If they then have a
-ve feedback issue I'd deal with it and accept the result (not happened yet BTW).
Gripe over.
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millemg
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| posted on 15/2/07 at 11:46 PM |
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A +++++++++++++++++++++
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JamJah
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| posted on 16/2/07 at 06:45 AM |
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Im sorry to say that IMHO I think that the sellers are right, and you've been slightly niave.
Feedback should be left when the sale is complete. A sale is surely only completed when both money and goods are exchanged.
Depending of carriage method the seller doesn't always know if the item has arrived safely, on time, or even at all.
Equally there have been cases from the ebay community forum where sellers have left feedback when they knew the item had been signed for and the buyer
then tries to pull the wool over their eyes by claiming its never been recieved.
Obviously someone has to leave feedback first.... and i expect (and often am) the buyer to leave it first. This way any problems can be resolved by
other communications prior to feedback.
Feedback should be left within 3 months for the reason of being able to test an item etc. Dont always expect people to play as soon as they get home.
However after a month it is polite to send a simple email reminder (through ebay).
It is also worth noting that the action of leaving any feedback (where positive, negitive or neutral) is purely discreationary.
This is personal advise or personal opinion.
Constructive comments gratefully recieved, picking is left for noses.
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miegru
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| posted on 16/2/07 at 08:09 AM |
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I agree with JamJah. I never leave feedback until I have the goods in my hand. Why should I give feedback on the seller based only on her/his comments
that she/he shipped it?
Rgrds,
Mies.
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Mike S
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| posted on 16/2/07 at 08:14 AM |
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I disagree JamJah.
Firstly, if the buyer has paid he has completed his part of the contract to purchase. It is therefore reasonable to expect feeback to be based on this
regardless of the delivery of the item.
The feedback from the buyer to the seller should reflect the delivery and description of the goods.
The feedback to the buyer is supposed to indicate to the greater Ebay community that they are a good payer.
I'm afraid I am with NigEss on this one. The reason that sellers do this is to protect their feedback. Basically by blackmailing the buyer into
leaving positive feedback else the seller will leave them negative feedback regardless of the buyer paying on the button.
The inference is, if you dont leave me positive feedback, then I will leave you negative feedback.
This means that even if the seller has been a total c*ck, he is still assured of poitive feedback (or at least no feedback)
This makes the feedback system useless as nothing but positive feedback occurs.
Regards
Mike
There are more horses' asses in this world than there are horses
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scoobyis2cool
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| posted on 16/2/07 at 08:53 AM |
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I agree with NigeEss and Mike S. Once the buyer has paid his money then his side of the deal is complete, and as you say, if you have paid immediately
the seller has no reason to complain whatsoever, so they should leave you positive feedback.
It is then up to the seller to post the item out promptly. I agree completely that it's a form of blackmail - I've been in the situation
myself where I paid for something promptly but the seller was useless, but they refused to leave feedback until I did, so in the end it was stalemate
and neither of us left any feedback. Very frustrating when I upheld my side of the bargain.
My best advice would be to not leave any feedback at the moment. I think there is a three month limit on leaving feedback, so keep a careful note of
when that three months expires, then just before the deadline hit him with some negative feedback. If you time it right it'll be too late for
him to leave you any 
Pete
It's not that I'm lazy, it's that I just don't care...
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iank
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| posted on 16/2/07 at 09:50 AM |
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The problem is both sides are right. The actual problem is the way the feedback works is broken as it is a one shot deal.
--
Never argue with an idiot. They drag you down to their level, then beat you with experience.
Anonymous
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scoobyis2cool
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| posted on 16/2/07 at 09:52 AM |
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quote:
Originally posted by iank
The problem is both sides are right. The actual problem is the way the feedback works is broken as it is a one shot deal.
Very true. Unfortunately the feedback system encourages both sides to be suspicious of the other, meaning that an otherwise smooth transaction can be
marred by squabbles over who has to leave feedback first.
Pete
It's not that I'm lazy, it's that I just don't care...
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andyps
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| posted on 16/2/07 at 02:05 PM |
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I have tried to raise this with eBay, but after a couple of automatic responses I did get a specific answer, which still missed the point and
basically said they wouldn't do anything, but thanks for giving them info as it is always useful to them - really helpful.
The thing I have noticed with some sellers, particularly those who sell very high volumes, is that they apppear to have automatic systems for feedback
as it appears almost instantly after leaving it for them, so leaving it until near the end of the 3 months wouldn't work.
I think it is undermining the whole eBay system - I have a rating of 61 at the moment with 100% positive - if I get one negative it makes a big
difference to my rating, meanwhile if i got bad service from a seller with a rating of 10000 and left negative it would make very little difference to
them, but any retaliation to me would.
Fundamentally I agree that as a buyer I have completed my part of the transaction once I have paid - I have pointed this out to a couple of sellers
who have asked me for feedback before I have received the goods ordered (typically when they send an invoice) and managed to get acceptance on their
part.
Andy
An expert is someone who knows more and more about less and less
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stevebubs
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| posted on 16/2/07 at 02:59 PM |
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I agree with both sides. However, due to the number of fraudulent buyers on ebay I never leave feedback until the buying party has confirmed it has
arrived in his hands and is Ok.
This then gives me the ammunition to argue with (and if necessary take to court) Paypal / ebay should they the user then try and backtrack and lodge a
refund request that would be subsequently granted without my consent.
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Liam
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| posted on 16/2/07 at 06:45 PM |
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I too think you're missing something NigeEss, MikeS etc, assuming a buyer can't play dirty tricks after they've paid. They may have
completed their side of the transaction, but that's not to stop them receiving the goods then claiming they haven't, or they're
damaged etc etc. In this case all the current systems in place are very pro-buyer. It's prudent for a seller to protect themselves a little
and ask for confirmation of goods received + feedback, and withold their own feedback until then, when thay can be sure the buyer isn't planning
any funny business.
Liam
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