iceman26
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| posted on 3/11/07 at 01:39 PM |
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ebay
hi just won a tv on ebay with buy now sent email to seller and got this back
Hi,
Thank you for your interest in the item purchased on ebay, unfortunately, there has been a error in the listing, the error as you may already know is
the price. The final price of this set is £439.99 and not £43.99. Apologies for the inconvenience, if you are interested in the television at the
original price of £439.99 then we will be happy to supply this for you. Unfortunately we will not be able to supply this for the £43.99.
If you would like to discuss this further, please feel free to contact a member of staff on 0121 322 4931 during normal office hours.
Tvs4u
what do you think i should do now
thanks iceman
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NeilP
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| posted on 3/11/07 at 01:44 PM |
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Tell them to go stick it up the **** and then give hugely negative feedback...
If you pay peanuts...
Mentale, yar? Yar, mentale!
Drive it like you stole it!
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Jasper
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| posted on 3/11/07 at 01:50 PM |
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Report it to Ebay.....
If you're not living life on the edge you're taking up too much room.
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edspurrier
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| posted on 3/11/07 at 01:53 PM |
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AFAIK you have a contract to supply at the price advertised once they accept the sale, so I think they owe you a TV for the agreed price. But not a
lawyer. Worth telling them you have a contract and the auction is closed at a binding price. Offer them 10 days to supply you with the television
and see what happens.
Have you paid?
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Humbug
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| posted on 3/11/07 at 02:10 PM |
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Just did a quick look on eBay and it looks like they do sell lots of TVs, and the prices are usually £100s, so it probably was a genuine mistake.
However, if the auction has ended and they have accepted your offer, AFAIK that = a contract. It would be worth contacting eBay because they have
strict rules about withdrawing items... in this case, after the auction ended.
Good luck.
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Confused but excited.
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| posted on 3/11/07 at 02:25 PM |
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Contact Trading Standards and ask about remote selling rules.
If it is a genuine mistake forcing them to part with it at your price will make them more careful next time.
It may be a scam to get people to contact a sales person, who will then pressure you into buying one at the dearer price.
Go for the throat! 
Tell them about the bent treacle edges!
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BenB
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| posted on 3/11/07 at 02:54 PM |
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Report them to Ebay as fraud. If they offer it for that price and you accept it then its a contract and if they then change the price its breach of
contract 
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Dangle_kt
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| posted on 3/11/07 at 02:57 PM |
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quote:
Originally posted by edspurrier
AFAIK you have a contract to supply at the price advertised once they accept the sale, so I think they owe you a TV for the agreed price. But not a
lawyer. Worth telling them you have a contract and the auction is closed at a binding price. Offer them 10 days to supply you with the television
and see what happens.
Have you paid?
Had a similar incident, thing is, sellers (businesses or not) think they are avoiding these laws by using ebay, so all you get is a ton of abuse.
Complain to ebay, and leave negitive - you will be hard pushed to make em sell at that price.. well unless ya a big bloke and live local
Recently a big retailer did a simialr thing on their website, they refused to honour any of the buyers, and got away with it - albeit with some
negitive press on the news.
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chockymonster
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| posted on 3/11/07 at 02:57 PM |
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I bet they wouldn't inform ebay of the £400 price difference for their fee payment
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iceman26
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| posted on 3/11/07 at 02:59 PM |
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i have reported them to ebay i dont think i will get the tv at the won price
and i will not pay there price
but i will wait and see what ebay say
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Keith Weiland
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| posted on 3/11/07 at 03:08 PM |
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Seller Non-Performance
Sellers are expected to perform consistently in a manner that results in a high level of buyer satisfaction. If a seller’s interactions with buyers
result in greater than a 5% level of buyer dissatisfaction, as evidenced by negative/neutral feedback and/or Item Not Received complaints received
over the recent 90-day period, the seller is in breach of the Seller Non-Performance policy. Please note that although we are not including Detailed
Seller Ratings at this time, we will be using them in the future
When a seller lists an item on eBay, and a buyer bids for and wins that item, the seller and buyer have entered into a contract that both
members are expected to honour. If the seller doesn't live up to this agreement, it leads to a bad buyer experience and may result in
negative or neutral feedback for the seller. Good practices that help sellers promote buyer satisfaction include:
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Accurately describing the condition, size and quality of the item directly in the listing.
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Honouring the original terms by accepting payment for an item at the end of a successful sale.
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Promptly dispatching the item with appropriate packaging once payment has been received.
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Responding promptly and professionally to questions from the buyer.
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Proactively communicating with the buyer throughout the transaction.
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Issuing refunds in a timely manner when accepting returns or when there are problems with delivery.
Breaches of this policy by a seller may result in a range of actions, including:
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Listing cancellation
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Limits on account privileges
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Account suspension
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Forfeit of eBay fees on cancelled listings
*
Selling fee schedule adjustments
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Loss of PowerSeller status
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Referral to Law Enforcement
The consequences for breaching this policy are determined primarily by the level of buyer dissatisfaction. Sellers with buyer dissatisfaction levels
between 5% and 10% will, at minimum, have their selling privileges limited for a period of time. Sellers with buyer dissatisfaction levels exceeding
10% will, at minimum, have their site privileges substantially restricted, possibly including a complete restriction on selling privileges. Failure to
bring buyer satisfaction rates within an acceptable range may result in account suspension.
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macspeedy
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| posted on 3/11/07 at 03:31 PM |
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not sure if it falls into the same catagory but not long ago woolworths did the same thing with a large lcd tv, they got round it because online
prices are not subject to the same laws as shop stores, but ebay maybe different, worth a try
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Rob Palin
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| posted on 3/11/07 at 03:59 PM |
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I remember reading about this sort of thing before, when Amazon messed up with camera prices and got held to it, but i don't know if the same
applies in the context of e-bay. Google "kodak price error" or look at http://news.sky.com/skynews/article/0,,30100-12272029,00.html
In that case it was all about how the common understanding that someone must sell something for an advertised price is actually untrue. The small
print in all the legal bllsht came down to something along the lines of an advertised price being a 'guide', you agreeing to pay it being
an 'offer' and that the critical thing is whether they make any sort of acceptance of that offer.
If you don't have anything from them which says "yes we will sell you this item for that price" then legally i think you don't
have any comeback if they subsequently try and change the price - it's kind of like formalised haggling. I guess in this instance it's
confused because it's been done via an agent (e-bay). I don't know how that affects things. :s
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watsonpj
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| posted on 3/11/07 at 04:33 PM |
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The offer of something for sale is an
"offer to treat" under UK law this does not mean the retailer has to sell it to you. see below
The seller makes an offer to treat. For example, from our website or a verbal price quote, and thereby offering an agreement to abide by the terms and
conditions of sale. Nothing is binding at this stage.
- The buyer makes an offer to buy. By doing this you are accepting our terms and conditions of sale and the selling price etc. You may get a
confirmation that you order has been received, however this is not an acceptance of your offer.
- The seller accepts the offer to buy or rejects the offer. We may reject the offer, for example, if the price was wrong, the goods are no longer made
or if we think the buyer is trying to fraud. Your offer is accepted only at the stage when we produce an Invoice and take payment.
needless to say the laws not on the buyers side.
so unless they have actually taken your money they can withdraw the item from sale.
Pete
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