Jon Ison
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 posted on 29/1/08 at 11:31 PM |
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paypal
Will cut a so far long story short.
Wife sells goods on ebay December 11th.
Winner pays via paypal, paypal confirm payment complete.
Winner collects goods.
19th Jan, paypal take £30 from her account, say they are investigating transaction, what for we don't know ?
Got an email tonight and this is all of it word for word........
"Thank you for contacting PayPal. We regret to inform you that you received funds from an account with reports of fraudulent bank account use.
Please let me know if you need further assistance."
And that's it, £30 stolen in my eyes by paypal over a month after they called it "complete"
Now we receive 20-30 payments a week for goods on ebay via paypal, never release goods until clear, occasionally as regular users know it can take up
to 7 days for a paypal payment to clear, but until those magic "complete" words appear from paypal the goods stay with us.
How the heck do I open a dispute with paypal against paypal ? And more to the point doesnt fill us with confidence to accept any paypal payments for
goods, trouble is that would all but close the wife's business down, where to go what to do ?
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Mark G
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| posted on 30/1/08 at 12:08 AM |
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Best thing to do is to email paypal with your concerns and discuss it with them. After all, Its not your fault that someone has beaten THEIR system
to get YOUR goods.
In my eyes, its down to paypal to foot the bill.
Having said the above, I'm pretty sure that its paypal policy to 'freeze' the amount in question over any payment / delivery
dispute.
As I said, Best to get in touch and find out the full story.
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keithice
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| posted on 30/1/08 at 01:12 AM |
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I have opened a paypal account but after reading some of the problems people have had I don't think I'll ever use it. paypal are aware of
a lot of the fraud but as long as they don't lose out they have no incentive to fix it. If your dispute goes like all the rest I've read
you'll give up within the 3 to 9 months it will take to resolve... sorry to be a doom and gloom merchant but if you check out....
www.aboutpaypal.org
you'll get some idea what I've read about... keithice
Smile and wave boys.... Smile and wave....
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Puk
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| posted on 30/1/08 at 06:06 AM |
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PayPal are a law to themselves. I use them for my business and have lost money with them 3 times now in the lat 6 months. The most galling was when I
asked them to guide me through refunding a transaction "no problm sir we'll do it for you". And they did, refunding the transaction
twice - just to be sure to be sure. And despite being £1000 in the black they pulled funds from my bank account (because the transaction was in
foreign currency) which meant that I incurred an overdraft fee with the bank.
Still at least when I called them up they asked me to complete a customer satisfaction form!
Can't wait for google cash to come on line.
Before you judge a guy, walk a mile in his shoes. Then when you judge him, you're a mile a way and you've nicked his shoes.
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Jon Ison
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| posted on 30/1/08 at 07:24 AM |
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Well here is part of our reply, we to don't hold to much hope out of anything in our favour.
What p@@@'@ me off so much is they accepted the payment on our behalf now because maybe they got it wrong we pay the price guess we just have to
roll over and accept it ?
Will keep thread updated if and when anything happens. for us it was/is £30 what about guys with larger sums ?
I'm sorry but I disagree with the "you received funds from an account with reports of fraudulent bank account use."
We received funds from PAYPAL, YOU accepted the funds, YOU told us the transaction was complete, YOU accepted the funds on our behalf, YOU then
forwarded the funds to our account YOU over a month later stole £30 from out account, not the people YOU accepted payment off on our behalf.
I require a full and immediate refund from YOUSELVES of the £30 YOU have blatantly stolen from my account, if YOU have any issues with the transaction
then YOU should take them up with the buyer whom YOU accepted payment off, not myself.
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Puk
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| posted on 30/1/08 at 07:41 AM |
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One of the companies that I work with who also use PayPal had their account frozen by PayPal for 3 months with over £2000 in it.
The reason was that one customer had requested a transaction refund but they had requested it from PayPal not the company.
PayPal made the repayment and then took the view that this company was selling risky items and used that to justify freezing all money just in case
any of the other transactions needed refunding.
This was a company that had been trading with PP for 6months without incident, and the product bing sold - spectacles!
Before you judge a guy, walk a mile in his shoes. Then when you judge him, you're a mile a way and you've nicked his shoes.
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fesycresy
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| posted on 30/1/08 at 08:24 AM |
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Have a read of this:
paypalsucks.com
-----------------------------------------------------------------------------------------------------
The sooner you fall behind, the more time you'll have to catch up.
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procomp
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| posted on 30/1/08 at 09:20 AM |
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Hi only one thing you need to know with paypal is that they never loose out.
Been there and will never deal with them again. As said above a law to them selfs
Cheers Matt
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02GF74
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| posted on 30/1/08 at 10:01 AM |
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tough, you'll have to take it on the chin.
Keep harassing them but I'll doubt you see your 30 quid again.
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RichieW
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| posted on 30/1/08 at 10:57 AM |
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Small claims court?
Might make you feel better if nowt else.
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britishtrident
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| posted on 30/1/08 at 11:46 AM |
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Paypal don't actually have a complaints system, the transaction complaint system is pre-programmed assume that buyers complaints are always
valid and sellers problems are always the sellers fault --- no human involvement and they make it as difficult as possible for the injured party to
contact an actual person.
Chalk it down to experience and never use Paypal again.
[Edited on 30/1/08 by britishtrident]
[Edited on 30/1/08 by britishtrident]
[I] “ What use our work, Bennet, if we cannot care for those we love? .”
― From BBC TV/Amazon's Ripper Street.
[/I]
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omega 24 v6
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| posted on 30/1/08 at 12:41 PM |
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WATCHDOG.
I seem to remember they were on it a while back for one reason or another. It's one of the reasons I only use them for paying another ebayer. No
way would I give them my bank account details.
If it looks wrong it probably is wrong.
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Jon Ison
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| posted on 30/1/08 at 03:31 PM |
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It stinks though, I thought the reason we pay paypal an hefty commission is so they do it right ? It was them that took the payment on our behalf, it
was them that said payment was clear, it was also them that took £30 out of our account over a month later without telling us why until a further 10
days after that. They then have the cheek to say the payment we received was fraudulent, sorry but that was the payment they received was it not,
don't we pay them to make the relevant checks ????
Still
Be warned, we had heard the stories, we also thought It wont happen to us, it did, it could be you next.
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Jon Ison
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| posted on 31/1/08 at 12:48 AM |
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Well to update you it seems the credit card used by the buyer was "iffy" but it obviously got past paypal.
They have now taken for "keeps" the £30 with zero input from us, so we are £30 goods down thanks to there incompetence, and what can we
do.....
sweet naff all.
I do have the address of the winning bidder though, don't know if its genuine but its in a sorta dodgy area (read rough) 20 mins drive away,
should I ? is it worth it, they know where we are at because they collected from here.
I shouldn't have to be thinking these sort of things should I ? But for £30 is it worth it, you never know who you are dealing with and what are
the consequences ?
Would the police be interested ? sorry silly question.
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omega 24 v6
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| posted on 31/1/08 at 12:52 PM |
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Seems VERY unfair to me and paypal are a "faceless" outfit. I think the previous advice on small claims court or a free 30mins with a
solicitor might have been my next route. Leave the buyer alone as yousay they know where/who you are and really your deal was with paypal and not him
directly.
If it looks wrong it probably is wrong.
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