Mr Whippy
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| posted on 10/3/08 at 10:56 AM |
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IT inefficiency
Why oh why oh why does IT of all departments do everything at a chronically ill snails pace? I ordered a critical application 6 weeks ago from IT that
I know I personally could get from the supplier in less than 2 days and when I asked this morning...'oh we're getting a
quote'...what!? 6 fecking weeks!!! 
sorry for the rant but that makes my blood boil
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nib1980
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| posted on 10/3/08 at 11:03 AM |
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I've been waiting for one of my climatic chambers to be fixed for 3 years, no joke 3 YEARS.
you should be happy
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Mr Whippy
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| posted on 10/3/08 at 11:11 AM |
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Oh it's all so depressing, when I worked for Weatherford I ordered a van to carry equipment for a big test I was running. I even went to Ford,
picked the van, got the price, checked the availability and then handed the whole lot to accounts.
A year later it was delivered...why do I bother? (oh a month later I crashed it into the back of a tractor  by accident)
[Edited on 10/3/08 by Mr Whippy]
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bimbleuk
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| posted on 10/3/08 at 11:12 AM |
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I was on a techy training course last week and a quick poll came up with 6-8 weeks as a typical delay due to beaurocracy in IT.
I reckon on my latest project we've missed out on £2 million in revenue already this year due to waiting for additional kit sign off!
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MikeR
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| posted on 10/3/08 at 11:20 AM |
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the great thing about IT is everyone thinks they can do the job.
Yeah order the application, errm which machine are you putting it on, has it got enough memory, hard disk space, who's going to support it, what
about maintenance costs, is it going to impact with other applications on the network? Oh, what do you not want me to do thats currently a priority
while i do your job thats been scheduled behind my current work?
We had chronic network hard disk storage problems at one point. Some bright spark wrote a large letter of complaint explaining how he could get a hard
disk for a hundred quid. Someone wrote back, go for it and please have a go at installing it in our network storage system - that has no free bays,
don't forget to make sure its compatible and guarenteed to run 24x7 for 5 years, it doesn't drain more than x power, it uses smart
monitoring that our system can understand, that you'll personally port all the data off the drive that you remove and make sure removing that
drive doesn't bring down any other applications that may want to access data on that drive etc etc etc .....
(guess what - i work in IT  )
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Mr Whippy
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| posted on 10/3/08 at 11:29 AM |
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True but this is a stand alone application that I even have on my home computer and is just installed on the one machine. About as hard as installing
a small game.
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jlparsons
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| posted on 10/3/08 at 11:47 AM |
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Welcome to Earth! Death and taxes will be along imminently.
Any resemblance to real persons, living or dead is purely coincidental. Some assembly required. Batteries not included. Contents may settle during
shipment. Use only as directed. No other warranty expressed or implied. Do not use while operating a motor vehicle or heavy equipment. Subject to
approval, terms and conditions apply. Apply only to affected area. For recreational use only. All models over 18 years of age. No user-serviceable
parts inside. Subject to change. As seen on TV. One size fits all. May contain nuts. Slippery when wet. For office use only. Edited for television.
Keep cool; process promptly.
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Dangle_kt
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| posted on 10/3/08 at 12:14 PM |
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I can see this from both sides, IT look like they drag there heels, but they have an imense amount of ineffeicencies built into most of their
processes, plus they tend to be so poor at communicating within their own departments (let alone with others) they never know what each other are
doing and so all run for cover when a new project comes along.
Who will support it tends to end up the responsibilty of the person with the least slippery shoulders.
From the businesses perspective its a massive frustaration, but due to no one in the business ever taking time out to understand IT and it's
processes nothing ever improves.
Thats my experience anyway, and I have just heard in my new job my first project will be working with IT and Finance on the impilmention of a new
business critical software for accounts payable and billing.... lucky me
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r1_pete
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| posted on 10/3/08 at 12:17 PM |
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I must defend IT on this one, I work for a global IT outsourcer and run a team which supports mainframe systems for our clients. If a client want a
peice of software, or needs a hardware upgrade, I have to:
Design the solution - not always adding a bit of tin.
Get the costs together.
Manage the pricing team to get the cost to the client.
Write the business case for the spend.
Manage the case through Approval.
Argue the case with the client when he says its too expensive.
Make sure thye order goes through.
Plan and Manage the installation - with no down time.
All the time taking the flak for it taking too long, and for trying to rush things through.
We can't win...
Can't complain about the salary though
[Edited on 10/3/08 by r1_pete]
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DaveFJ
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| posted on 10/3/08 at 12:25 PM |
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I also work in a fairly large IT department and can say with some degree of knowledge that the length of time to achieve certain goals (ie minor user
software installations) is proportional to
a, how politely you ask
b, how generous you are in the Pub
c, how hot you are (blokes - get your female colleague to ask for you!)
Seriously though - the average user would not beleive the hurdles we have to jump in order to get, what would appear to be, simple tasks done. And
never understand how much work we actually do that they never see...
I hope you haven't complained in the tone used your post! that job would be filed under "when the devil starts to feel chilly"...
Quite brave by the way.. posting that on here when so many of the users work in IT! 
Dave
"In Support of Help the Heroes" - Always
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Coose
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| posted on 10/3/08 at 12:47 PM |
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quote:
Originally posted by DaveFJ
Quite brave by the way.. posting that on here when so many of the users work in IT!
I have one question - what did you all do before IT was invented? 
Spin 'er off Well...
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David Jenkins
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| posted on 10/3/08 at 12:53 PM |
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quote:
Originally posted by Coose
I have one question - what did you all do before IT was invented?
Store-keepers!
Quote: "You can't have the last one, somebody may need it!"
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r1_pete
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| posted on 10/3/08 at 12:55 PM |
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quote:
Originally posted by Coose
quote:
Originally posted by DaveFJ
I have one question - what did you all do before IT was invented?
Learned how good it will be when we get it.....
I've been in IT since 1979....
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joneh
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| posted on 10/3/08 at 01:05 PM |
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Its not just IT that are useless. I'm waiting on some fences to be delivered from B&Q that should have been here between 8 and 12. Still
no sign at 1.10. Grrr
Funny thing is my neighbours *new* fence has just blown down yet my rotten old one is still standing! Arf.
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Mr Whippy
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| posted on 10/3/08 at 01:09 PM |
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I know most of you work in IT, I was hoping the sod who was holding it up would read it only kidding, I’d never be that lucky 
It's an Italian company and as such is very badly...
Oh god now I'll have upset our Italian members
I remember when one of the managers in Halliburton (my dad) was getting no where trying to contact the IT help desk, in desperation he drove over
there only to discover the lot of them playing games with the phones off the hook. Oh that went down well with my dad as you can guess...
[Edited on 10/3/08 by Mr Whippy]
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r1_pete
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| posted on 10/3/08 at 01:39 PM |
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quote:
Originally posted by joneh
Its not just IT that are useless. I'm waiting on some fences to be delivered from B&Q that should have been here between 8 and 12. Still
no sign at 1.10. Grrr
.
IT is so useless its providing you hours of fun, help and assistance via this site, and any site you care to order parts from!
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iank
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| posted on 10/3/08 at 01:46 PM |
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quote:
Originally posted by Coose
I have one question - what did you all do before IT was invented?
Engineering, pre-Thatcher obviously.
In my experience the biggest problem with the IT departments is
1. they make up processes to suit their own convenience rather than the convenience of their users.
2. There are no shortcut processes put in place to allow people who know exactly what they need to get it quickly without the three quotes
nonsense.
3. One problem in some companies is the solution selected by IT is driven by the size of the backhander given by the supplier.
--
Never argue with an idiot. They drag you down to their level, then beat you with experience.
Anonymous
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r1_pete
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| posted on 10/3/08 at 01:51 PM |
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1. There has to be a set of processes, every user has a different requirement, we cannot please all.
2. Nothing to do with IT, that is a commercial requirement, blame the accountants.
3. Nothing to do with IT, thats the purchasing function, we dont sign the cheque.
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