jabs
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| posted on 2/10/08 at 06:41 AM |
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Mobile phone contracts and upgrades??
This may be a dumb question but if say, I have a 18 month mobile contract and at month 17 I get offered an upgrade, ie a new phone, does that commit
me to another 18 months, ie renew the contract or can I cancel in a couple of months time.
I've looked on the Orange website but cannot find anything about this
My son is having problems with his mobile phone company and just need to know the position.
When I upgraded mine there was no mention of renewing the contract, in fact no mention of contract at all.
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chris_smith
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| posted on 2/10/08 at 06:50 AM |
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yeah you are bound by a new contract, shop around for the best deal before accepting
The secret of success is to know something nobody else knows."
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l0rd
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| posted on 2/10/08 at 07:31 AM |
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You are bound for a new contract.
They will try to get you for another 18 months, but obvioulsy, you can negotiate on it.
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jabs
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| posted on 2/10/08 at 07:33 AM |
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If that's right, and I'm sure it is, how would that stand up in court if there has been no mention of a new contract or extending the old
one, and I haven't signed anything, or been sent a new contract. Surely it just cannot be assumed.
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mcerd1
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| posted on 2/10/08 at 08:31 AM |
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I got the same a few months back - They are offering you a new contract early in the hope you won't look elsewhere when its actually due (its
actually a different department in orange that are offering it to you)
this new one might not actually start untill the old one finishes (but they might send you the handset before then)
Don't take the offer now - you'll get better ones when you contract is actually finished
and what they will offer you once your contract expires depends on how good a deal you've got at the moment and what you can find elsewhere
(especially if they let you keep your old number) - you shouldn't have to, but you can get a much better deal if you if you play it right
I was on a older contract that only gave me 120mins, at upgrade time I looked around and found carphone warehouse offering a special deal with O2 -
the phone I wanted for free (rather than £100-150 extra), 500mins and a few hundred texts for about the same as I was paying already
so I phoned orange, told them I was thinking about going to O2 and they would let me keep my number - next thing I know they are transfering me to
someone offering me a special deal for 700mins, £100 off the handset to make it free and I get the 'new customer' web discount for life
making it £5/month less than the best deal I'd found
and a month later my mum's was due, she had an ancient orange contract for 60min orange+landline only (she's had the same deal for about
12 years  )
so we found the cheapest deal we could (£12 for 100min) and gave them a call, didn't even get as far as telling them about the other deal - they
were so desperate to get her off the old contract that she's now got new phone free and 300min +100txt for £10 inc VAT and everthing
[Edited on 2/10/08 by mcerd1]
[Edited on 2/10/08 by mcerd1]
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trogdor
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| posted on 2/10/08 at 08:39 AM |
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quote:
Originally posted by jabs
If that's right, and I'm sure it is, how would that stand up in court if there has been no mention of a new contract or extending the old
one, and I haven't signed anything, or been sent a new contract. Surely it just cannot be assumed.
This can stand up on court because you are verbaling agreeing to the contract on the phone and they record all calls. This is what is done nowadays
and leads to people calling up thinking they can get out of a contract when they cant.
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jabs
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| posted on 2/10/08 at 08:59 AM |
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How can you verbaly agree to a contract when no contract is mentioned
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mcerd1
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| posted on 2/10/08 at 10:03 AM |
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quote:
Originally posted by jabs
How can you verbaly agree to a contract when no contract is mentioned
they read a script thats been writen by there legal people - if you agree then its a contract
basically they tell you the terms and your rights to cancel, detailed wording in the post, etc..... - you say yes - and thats your contract
[Edited on 2/10/08 by mcerd1]
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