LBMEFM
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| posted on 31/1/09 at 08:01 AM |
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Is it me...........(rant)
Called Maplins and ordered a 12v DC to 5vDC converter. When I picked it up I asked, as it's just a smooth black unit, if they could identify the
pins. She was unable too and after some pressure reluctantly called their tech desk. She then said the tech man knows but wouldn't tell me
because it's company policy, as if they are wrong they are open to being sued. On my return home I called customer services who told me to call
their help line (at 50p a min - don't think so). I insisted I spoke to a manager who after some persuasion called the tech dept and gave me the
info I needed. Why do they act like this, either train their staff or at least have a spec sheet for the product. I bought some stuff from Rapidtech
who's tech advice was free and they couldn't be more helpful. And another thing, bought 4 flashing LED's from Maplins only two
worked, Maplins should have stayed in the Holiday Camp business - Hi De Hi
[Edited on 31/1/09 by LBMEFM]
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Ben_Copeland
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| posted on 31/1/09 at 08:27 AM |
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Did you check out their website? Sometimes they have technical stuff on there. Or is that where you ordered it from? Their only trained to sell stuff
over the counter, most of them don't know what anything does. Not surprising really.
Ben
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stuart_g
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| posted on 31/1/09 at 10:55 AM |
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The trouble is if they were trained they would have to pay them real money instead of peanuts.
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Jasper
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| posted on 31/1/09 at 11:04 AM |
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Maplins are fine if you go into a shop, or order something sim ple on their web site, anything else like phoning them and they are a complete
nightmare..... never again for me either.
If you're not living life on the edge you're taking up too much room.
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omega 24 v6
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| posted on 31/1/09 at 11:55 AM |
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Had the same conversation yesterday in shop when asking for advice on whether to go for one resistor 1.6watt or a 2 watt version?? Numptie workers on
numpty wages I'm afraid.
Same thing as well " we could be sued for wrong advice"
If it looks wrong it probably is wrong.
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RoadkillUK
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| posted on 31/1/09 at 12:13 PM |
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I find that the chaps in the Bradford branch are all too happy to help, 2 of 'em even seem to know what they are talking about. 
Roadkill - Lee
www.bradford7.co.uk
Latest Picture (14 Sept 2014)
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MikeRJ
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| posted on 31/1/09 at 12:13 PM |
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Maplins used to be a great place when I was starting to get into electronics. They catered primarily for hobbyists and the stores had helpful and
knowledgeable staff. The catalogue was brilliant, full of pictures and full specs for components. Then they sold out and became just another retail
outlet selling shoddy Chinese tat 
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drhunter
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| posted on 31/1/09 at 12:37 PM |
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I agree, they've become a big toy shop nowadays.
I lost faith when I tried to order a 7p surface mount transistor and was told I'd have to pay almost a fiver for delivery as they couldn't
have one sent to the shop 
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NeilP
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| posted on 31/1/09 at 02:30 PM |
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quote:
Originally posted by stuart_g
The trouble is if they were trained they would have to pay them real money instead of peanuts.
Amazing what you can get for peanuts ....
If you pay peanuts...
Mentale, yar? Yar, mentale!
Drive it like you stole it!
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greggors84
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| posted on 31/1/09 at 03:05 PM |
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I find any big shop you go to buy something you have a reasonable knowledge about you will find the staff completely useless.
Halfords is another example. Most are young staff probably not old enough to hold a driving license and only interested in the mountain bikes.
Problem is, if they trained the staff to know what they were talking about, they would have to pay them more, then we would have to pay more for the
goods and then we might as well go to a proper specialist shop!
Chris
The Magnificent 7!
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martyn_16v
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| posted on 31/1/09 at 09:45 PM |
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quote:
Originally posted by Jasper
Maplins are fine if you go into a shop, know exactly what you want and it's in stock and on a shelf on the shop floor
Basically. God help you if you need to ask for something, even if it's just to get something out of the back room, it always seems to turn into
mission impossible.
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