Yes I've tried yodel and it's an ongoing festival of disaster
Hi all,
Recently sold a TV on ebay. Sold and sent it off in good time with Yodel. It was on it's way then no updates for weeks. Sent tracking to buyer
but they put in a refund request. EBay sides with them. Tv arrives at the buyer's house weeks late (I can see on the tracking).
I can't see any options of getting anything back/appealing etc? Ebay contact just seems to be links to articles etc. Anyone been in a similar
situation?
Is this the article you have seen?
https://www.ebay.co.uk/help/selling/managing-returns-refunds/appealing-decision-seller?id=4369
could you not claim from yodel?
Thanks loggyboy that's great.
Yes I've tried yodel and it's an ongoing festival of disaster
Thanks again loggyboy. Ebay have called me and are going to phone me again tomorrow, hopefully with a good outcome
I hope you get it sorted. It can be a nightmare when things go wrong with deliveries. I've been on both sides.
Once an item I'd sent arrived damaged - Royal Mail delivered it by chucking it over the garden gate (locked according to the buyer) at midday
while the guy was at work till 6pm. As well as the damage from being lobbed it rained all afternoon so when the buyer found it it was broken and
soaked through. I had to give a full refund and claim from Royal Mail. They coughed up but only for £20 as that was the max on the service I'd
bought. Lesson learned. item sold for £50. At least ebay didn't charge the seller fee as a full refund was given.
Another time as a buyer, the item I bought never arrived. After the required period I started an "item not received" claim with Ebay. They
came back and said the seller had tracking that showed it as delivered (although I'd never been given a tracking number) so they refused the
claim and closed the case. I eventually managed to speak to someone at ebay and they said the tracking showed it as delivered so my problem. They said
to check with neighbours and in any likely hiding spots in case the postie had left it there but nothing doing. They at least gave me the tracking
number and said I had to take it up with Royal Mail myself. Eventually, after 5 calls, they emailed me a scan of their record of delivery. This showed
they'd delivered it to the right house number/street but in a different town!! When I pointed this out they agreed they hadn't delivered it
correctly but they couldn't reimburse me as the seller was their customer. They did send me a letter acknowledging their mistake though. With
that I was able to get Ebay to re-open the case and they did refund me but the seller was pi**ed off.
Ebay have been useless.
Basically they can see it arrived. They asked me to contact the buyer and said they would too. All they do is send a message asking then to contact
the seller so they can offer item return or payment. They haven't done, and when I asked them if it has arrived yet they've denied it.
After hours and hours on yodel webchat I finally got proof of signature including a scan of the signature. Looks like initials HTL. Sent to buyer,
denies it and says yodel need to confirm which house it was delivered to.
I asked Ebay if people can just deny things have arrived and keep them and the refund scott free? "We record all data so if they do it again it
will go against them"
So basically it's two fingers up to me. Buyer gets a free TV.
Send the boys round.
Tell them you're going to put their address on the Internet and they can expect a TV every week. Through their front window.
Your contract is with Yodel. If they cannot prove delivery to the correct address and the recipient says they didn't get it, Yodel have to
refund. Whether that's true or not is up to Yodel to figure out, not you. The yodel PoD should be enough to reverse the ebay decision for your
side, and I'd be threatening legal action if the didn't.
[Edited on 5/1/23 by coyoteboy]
quote:
Originally posted by coyoteboy
Your contract is with Yodel. If they cannot prove delivery to the correct address and the recipient says they didn't get it, Yodel have to refund. Whether that's true or not is up to Yodel to figure out, not you. The yodel PoD should be enough to reverse the ebay decision for your side, and I'd be threatening legal action if the didn't.
[Edited on 5/1/23 by coyoteboy]
quote:
Originally posted by Mr Whippy
quote:
Originally posted by coyoteboy
Your contract is with Yodel. If they cannot prove delivery to the correct address and the recipient says they didn't get it, Yodel have to refund. Whether that's true or not is up to Yodel to figure out, not you. The yodel PoD should be enough to reverse the ebay decision for your side, and I'd be threatening legal action if the didn't.
[Edited on 5/1/23 by coyoteboy]
totally agree
In the week before Christmas, I returned home from work and found five parcels in my driveway - all addressed to different people. I did not want
people to be without things that they had probably ordered as presents and there is no way of contacting Evri without a tracking number, so I drove
round delivering four of them. Recipients told me that they'd already received texts/emails showing successful delivery and photos of other
people's front doors (not even mine where the parcels were dumped!)
The fifth parcel was for another town, so I visited the nearest Evri parcelshop (in a convenience store) and happened to find a driver there
collecting parcels, so he scanned that one back into the system and collected it for delivery.
That's very good of you, I suspect many people would just reckon Christmas had come early and kept them.
I did consider it 
I couldn't leave people without presents to give for Christmas though.
I had an old engineers wooden tool chest that I’d bought and organised a courier to bring (fully insured) which turned up damaged. Initial response
of courier was to reject it as it was “ furniture”
I kicked off pointing out that the clue was in the name and no way would you put it in your nice clean house they reopened the case and paid up! I
have stuck with them on the devil you know basis.
They also paid up for a cast iron mitre guillotine that arrived with a lug broken off so not all bad
Both ebay and yodel keep fobbing me off, always telling me that someone will be back in touch in x days which never happens, repeat.
A guy who uses ebay to buy vape refills and sex toys (found through his feedback) gets ebay's support and a free TV. Member of 20 years with 600+
100% positive feedback? Screw you. Mind you, I'm still bitter that, as a seller, I can't leave negatives and that happened ages ago.
What area of country is it?
It's taken months but I'm finally getting a refund from Yodel through a claim on their website. Whether the TV arrived and Yodel are just
fed up with me I'll never know! No explanation from them, just a monetary offer which covers the TV and postage.
Good result but very poor response from ebay. Pulled all my listings, I may just keep my account for buying only or get rid of it.