Following on from an earlier thread, My paypal dispute has been sent to paypal for their decission by the seller. What is the likelihood that
they'll find in my favour?
I bought something off ebay. Paid the £10.00 cost plus the £7.00 postage costs. This was Thursday at two o'clock. On Friday afternoon I went
away for the weekend and didn't get back until Monday afternoon. In the mean time the seller came round, found I was out, put the item in the
bin and a note through the door. Monday mornings the bins are emptied and so the item was gone before I went home. After no response to emails, I
raised a dispute with paypal, stating what had happened. We each posted a few messages, I turned down a 50% refund and he has escalated the claim to
paypal for adjudication. He reckons I should have told him I was going away and thinks it was quite reasonable for him to come round to my house
without hearing from me to deliver the item, then to leave it in the dustbin. His last message accused me of finding the item and trying to get my
money back as well. How good are paypal at sorting these things out?
You'll probably be alright. He can't prove he delivered it so they will find in your favour. When selling you have to have absolute proof of delivery (signature of receipt). Ideally you should never have entered into discussion about who left what where and when, you should have just filed a non-delivery dispute.
i agree with jubal,
He cant actually prove that he has delivered it therefore they should be realise that hes at fault. Would be very very surprised if they went the
other way
They automatically refund unless he has proof of "delivery" from a recognised courier.
I've had 2 disputes adjudicated in my favour by PayPal, and subsequent (uwarranted) negative feedback removed.
My seller sent me broken goods, I couldn't agree with him, raised a dispute, sent them back, he claimed they were'nt what he had sent etc,
all B%$£cks. PayPal decided in my favour, mainly, I think, based on my feedback vs his and that I cooperated with them and had proof of postage
returns etc.
I believe PayPal will find in your favour, it takes a while and paypal base their judgment on cooperation and facts. The fact is your seller has no
proof, and what he says he's done is barely believeable and plain stupid. (to leave your purchase in the bin). I wouldn't mind betting he
never left it at all
What was his feedback rating?
If he advertised postage at £7 for say eg "Royal Mail 1st class" and you paid the postage costs then he should have posted it Royal Mail 1st class - simple as that really!! If he's admitted he hand delivered and put it in the bin / left it on the doorstep / whatever - its got to be his responsibility surely!! He is the one who broke the delivery terms stated in his own advert.
A work colleague sold a mountain bike for £250(ish) via Ebay and the buyer asked my mate for his bank details so he could transfer the money straight
to his account. My mate obliged and the money was in his account an hour or so later so my chum boxed and wrapped the bike and off it went. A few days
later the guy sends my chum an email saying that the frame was cracked on the bike and he'd like his money back. As my chum is and honest sort of
person he agreed. He sent a cheque to the guy for the bike and the guy posted the bike back. Well, he posted a bike back. To be precise he sent a
random selection of bike spares and the frame off a childs scooter.
My chum emailed him several times but got no reply so he started the dispute thing with Ebay. They considered the facts and as Paypal wasn't
involved, they told my mate to contact the plod. He did that and the plod just told him to take the guy to the small claims court.
I looked at the guys Ebay history and contacted the folks he'd bought stuff off and he'd done similar stunts with them!
Clever??
Whatever way you look at this situation it is just theft!
quote:
Originally posted by owelly
A work colleague sold a mountain bike for £250(ish) via Ebay and the buyer asked my mate for his bank details so he could transfer the money straight to his account. My mate obliged and the money was in his account an hour or so later so my chum boxed and wrapped the bike and off it went. A few days later the guy sends my chum an email saying that the frame was cracked on the bike and he'd like his money back. As my chum is and honest sort of person he agreed. He sent a cheque to the guy for the bike and the guy posted the bike back. Well, he posted a bike back. To be precise he sent a random selection of bike spares and the frame off a childs scooter.
My chum emailed him several times but got no reply so he started the dispute thing with Ebay. They considered the facts and as Paypal wasn't involved, they told my mate to contact the plod. He did that and the plod just told him to take the guy to the small claims court.
I looked at the guys Ebay history and contacted the folks he'd bought stuff off and he'd done similar stunts with them!
Clever??
There is WAY too much of this on ebay
^^^^ that's omne I've not heard ofbefore - but lesson is do not send refund until returned goods have arrived.
good luck with the payupal thing - my experience is they try to get involved as least as possible since it costs them money (and time whcih = money)
quote:
Originally posted by owelly
A work colleague sold a mountain bike for £250(ish) via Ebay and the buyer asked my mate for his bank details so he could transfer the money straight to his account. My mate obliged and the money was in his account an hour or so later so my chum boxed and wrapped the bike and off it went. A few days later the guy sends my chum an email saying that the frame was cracked on the bike and he'd like his money back. As my chum is and honest sort of person he agreed. He sent a cheque to the guy for the bike and the guy posted the bike back. Well, he posted a bike back. To be precise he sent a random selection of bike spares and the frame off a childs scooter.
My chum emailed him several times but got no reply so he started the dispute thing with Ebay. They considered the facts and as Paypal wasn't involved, they told my mate to contact the plod. He did that and the plod just told him to take the guy to the small claims court.
I looked at the guys Ebay history and contacted the folks he'd bought stuff off and he'd done similar stunts with them!
Clever??