dangerousbrian
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| posted on 20/5/13 at 12:25 PM |
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quote:
Originally posted by Irony
In any case the easiest way is to provide good customer service in the first place. Managing your customers expectations is easy and very important.
Exactly!
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Not Anumber
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| posted on 20/5/13 at 02:46 PM |
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Not in relaqtion to MK in particular but there does seem to be some warped thinking in some small companies where the belief is that customer service
is difficult, time consuming and expensive to get right and they are better off just concentrating on doing what they are good at as ultimately thats
all the customer is interested in.
That position is only sustainable if a company is both much cheaper and much better than the competition, ultimately those are the ony reasons people
will be prepared to put up with customer service which is well below industry average
From my experience both of running small businesses and also project managing for a corporate the only way that anyone can afford not to worry about
customers service is by aiming to get it right first time, not leaving it to chance and not leaving it to the instincts of wheover is nearest to the
phone when it rings.
That means a simple procedure to capture orders correctly including parts, prices and and delivery dates suggested on the call. There is little
excuse for not having a method in place: a simple MS Access or Open Office database can be thrown together in an hour to track orders. That makes it
practical to see at a glance which orders are likely to go out late so that customers can be warned.
Most important of all there has to be an understanding throughout the company to be truthful about delays - telling customers their order is in the
post when the datestamp on the parcel when it finally arrives proves otherwise makes the person who said it look like a liar.
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RK
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| posted on 20/5/13 at 03:44 PM |
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Running a business is hard. If social media can be used in a positive way by companies, they had better up their game; otherwise, it goes the opposite
direction. A disgruntled person tells an average of ten times the number of people about his experience, than a happy camper does.
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pre lit
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| posted on 20/5/13 at 05:26 PM |
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I've no axe to grind but the curt reply from mk said it all
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jossey
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| posted on 20/5/13 at 06:44 PM |
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Brian sorry to hear about the mk trouble still going on.
Thanks
David Johnson
Building my tiger avon slowly but surely.
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Wes
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| posted on 21/2/15 at 02:18 PM |
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Same problem here. Ordered parts and still not got them 6 months later!
Promises they will be with me tomorrow after every phone call but nothing turns up. MNR here I come.
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dangerousbrian
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| posted on 26/2/15 at 02:52 PM |
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Don't worry, my order is coming up to its two year aniversary!!
Still never did recieve that £150 rear diffuser! i cut my losses in the end and gave up! must have sent 5 or 10 emails from different email accounts
after them claiming they'd never recieved them. Spoken to Danny on the phone a couple of times, was asked to text him my address, other calls
afterwards and it still didnt turn up...
Complete waste of space!
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Matt21
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| posted on 26/2/15 at 05:19 PM |
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I'd be going and paying him a visit if I was you!
I could do with ordering a couple of bits off him myself (quick steering rack and csr style archs) but it took me long enough to receive a throttle
cable off him, which the end came off the first time it was used due to being put together wrong. So I'm tempted to order them and make the
3-4hour round trip to pick them up rather than let him attempt to use a courier, which he doesn't seem to be too good doing.
but then again, maybe I would be best paying my money to someone else as danny just doesnt seem to want to please customers.
this thread started almost 2years ago, and theres still issues now
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wylliezx9r
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| posted on 26/2/15 at 06:24 PM |
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quote:
Originally posted by Matt21
I'd be going and paying him a visit if I was you!
I could do with ordering a couple of bits off him myself (quick steering rack and csr style archs) but it took me long enough to receive a throttle
cable off him, which the end came off the first time it was used due to being put together wrong. So I'm tempted to order them and make the
3-4hour round trip to pick them up rather than let him attempt to use a courier, which he doesn't seem to be too good doing.
but then again, maybe I would be best paying my money to someone else as danny just doesnt seem to want to please customers.
this thread started almost 2years ago, and theres still issues now
Both the parts you require are available off high rated sellers on ebay. Why Take The Chance ?
[Edited on 26/2/15 by wylliezx9r]
I spent a lot of money on booze, birds and fast cars. The rest I just squandered.
George Best
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