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More work pc problems
speedyxjs - 4/6/09 at 02:44 PM

One of our clients (the computer not customer) has developed a problem in that when one tries to access internet explorer the computer restarts.
Am i rioght in thinking it is a virus of some kind? We have tried scanning with AVG and Ad-aware but they have found nothing.
Any idea's?

phoenix70 - 4/6/09 at 02:46 PM

Possibly a corrupt add-on in Explorer, try reseting explorer to default settings. (Tools>internet options>Advanded>reset)

[Edited on 4/6/09 by phoenix70]

Agriv8 - 4/6/09 at 02:49 PM

does an alternative to IE work ie fire fox ?

regards

Agriv8

speedyxjs - 4/6/09 at 02:52 PM

quote:
Originally posted by Agriv8
does an alternative to IE work ie fire fox ?

regards

Agriv8


Cant access IE to try

speedyxjs - 4/6/09 at 02:54 PM

quote:
Originally posted by phoenix70
Possibly a corrupt add-on in Explorer, try reseting explorer to default settings. (Tools>internet options>Advanded>reset)


Cant do that either. As soon as the homepage loads, it resets itself

Edit - just found it in control panel. Seems to work now but has just crashed

[Edited on 4-6-09 by speedyxjs]

blakep82 - 4/6/09 at 03:02 PM

see if firefox will work, and then probably be worthwhile uninstalling and completely removing ie if you can, then use firefox to download and reinstall IE?
might work unless whatever causes the problems is keeping itself seperated from IE

Project7 - 4/6/09 at 03:04 PM

What version of internet explorer are you running?

What happens if you load internet explorer without an internet connection?

ko_racer - 4/6/09 at 03:04 PM

Depending on what version of IE, you could try starting in Internet Explorer (No Addons) mode, from Start / Programs / Accessoies / System Tools

Then if that works download firefox or google chrome until you can get someone to take a look.

speedyxjs - 4/6/09 at 03:10 PM

Have tried no addons but restarted before i could get on firefox website.

blakep82 - 4/6/09 at 03:15 PM

quote:
Originally posted by speedyxjs
Have tried no addons but restarted before i could get on firefox website.

oh yeah, you need internet to download FF... can you download it on another PC and put it on a usb memory thingy?

speedyxjs - 4/6/09 at 03:18 PM

Just downloaded firefox on another computer and copied it onto the network and installed it and it works fine on firefox.
Cheers

Hellfire - 4/6/09 at 04:08 PM

Your not using the latest Version of IE are you?

Steve

speedyxjs - 4/6/09 at 04:47 PM

No