Can any one help. im in a situ i dont know how to handle, i ordered a sheet of pre preg carbon fibre from Fluke 10 weeks ago, i have contacted them 3 times over this issue (the money went from my card straight away) and they keep telling me i will get it very soon.

can i demand my money back without them trying to charge me a cancellation fee (as they make to order)? im getting peeved off i cant finish the ecterior of the car and summer will end soon.

try emailing Mike. 'Mmnjs@aol.com'

I have had a few bits from him and its very good quality and nicely priced.

Steve

What were you after?
you should be able to ask for your money back office of fair trading will put you straight.

i'm fairly certain that mail order companies are only supoosed to take money from your card when the gods are ready for dispatch...ofice of fair trading and/or your card supplier may be able to help...

Just ring the company involved and tell them they have 3 days for the goods to arrive or you'll be in asking trading standards to sort it. This tends to sort most problems.

"Distance Selling Regulation 2000" gives you 28 days to cancel the order for any telephone or internet or "distance" purchase you make.

Google it and you'll find all the help you need.

Send them a seven day court notice stating if goods are not recieved within 7 days you will begin court procedings.
Small claims court only costs £15 and they will be liable for all costs.

Im in the same situation with another kit car supplier who have owed me parts for 3 months now!!! Perhaps we should all start naming and shaming to prevent this happening to others.

Good luck

Neil

HI,
If you can't get a result from Fluke I can supply flat sheet carbon in any thickness you require.
Regards
Paul