Just looking forward to a week of progress at work unlike last week, when I got a call this morning from Santander bank automated fraud warning service.

It seems some thieving scumbag has used my debit card details to the tune of over a grand over the weekend.

Went through all the crap with Santander, and my card is now stopped etc, but I now have to wait for all the transactions to clear, and then start the slog of reporting them all so each one can have an investigation started, hopefully then followed by getting my money back.........

Anybody done this and know the sort of timescale and chances of seeing the money again?

Really annoying to say the least, feels like two steps forward and one back all the time at the moment

Hopefully it can be sorted asap, as the bank account (its the retropower bank account) won't stand missing a grand for too long!!

£700 taken from my personal account on friday too bud.

had that happen about xmas time, for about £6-900
bank phoned, said they weren't anything to do with me, they sent out a letter for me to sign, did that, and its done. that was credit card though, so i never actually lost the money, but the bank should be doing all the work really

You did get the number for Santander from their website, or use your normal customer service number? There have been frauds related to cards, where they get your details by pretending to be the security department of a bank, and *then* go on a spending spree (including someone on here, iirc).

As others have stated, all you should need to do is highlight to them which transactions weren't yours...

HTH


Vince

If I were you I'd give Santander a quick call just to make sure it was definitely them you were speaking to?

as said by everyone else - call the bank to double check. takes 5 minutes (ok probably 10 with all the automated rubbish) but its better to be safe than even more sorry later on.

i also got a call from an automated service which I immediately hung up on then called back the real number that I checked on the natwest site.

Its a bit counterproductive of them to tell us not to give out any information over the phone then have a computer ring us up and start asking us to confirm our names, dates of birth etc..

Santander were pretty good with me late last year. They rang me to ask if I was trying to buy stuff from Currys online. I said no and then asked for a number I could call them back on in a few mins when it was more covenient to talk. The number checked out with their website etc so I called them back. The girl I spoke to was very helpful. We just went through the last week or so's worth of transactions and identified the dodgy ones. They stopped the card there and then and issued another and I heard nothing more.

£3000 FROM MY BANK TWO YEARS AGO anyway barclays sorted everything out and i even had the same person call everyday to keep me updated, they froze all my standing orders and direct debits until i got my money back 7 days later great service

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Originally posted by cd.thomson
i also got a call from an automated service which I immediately hung up on then called back the real number that I checked on the natwest site.

Its a bit counterproductive of them to tell us not to give out any information over the phone then have a computer ring us up and start asking us to confirm our names, dates of birth etc..

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Yea I was a bit worried about it being a scam, but they clearly knew information about my recent transactions, and I guess ultimately the security has to work both ways!

I really couldn't remember when I last used the card, so they tried to jog my memory, and the second thing they mentioned was fuel, which was indeed the last thing I bought. I am very suspicious that it was at the fuel station (one I don't normally use) that the card was cloned.

Although not in UK (Belgium), it happened to my wife (common account) few months ago. Bank refunded the money (about 1200EUR) within two weeks but requested me to declare this with police first - it might help to accelerate procedures in UK as well.

I recently had a similar experience with Natwest but luckily it was a credit card so they couldn't charge me for the stuff because (being fraudulent) I never received the goods. Still waiting for my new credit card though

I was about to say a petrol station, it happened to two people I know.
They tend to swipe card through two machines, so watch carefully when you give a card.

Darren

[Edited on 15/3/10 by turbodisplay]

they didn't swipe it, it was chip and pin in remote handset, BUT I did notice it had a bigger shield over the keys than normal, unlike any I have seen before

I wonder if it had a camera in it

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and the second thing they mentioned was fuel, which was indeed the last thing I bought. I am very suspicious that it was at the fuel station (one I don't normally use) that the card was cloned.

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Originally posted by dlatch

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and the second thing they mentioned was fuel, which was indeed the last thing I bought. I am very suspicious that it was at the fuel station (one I don't normally use) that the card was cloned.

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nine times out of ten its these asians in petrol stations that are doing the cloning, at a local garage near me they caught some and the way they got the pin number was by training the cctv camera onto the keypad where you type your pin.
i always always use cash whenever i buy fuel and have done for years

[Edited on 15/3/10 by dlatch]

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too true alas, happened to my parents and a friend of mine, both asians in petrol stations.
I personally only fill up at one petrol station, unless i am going long distance

I try to stick to supermarket stations, I figure the chances of it happening are less, though that might not be true in reality.

We had £9530 taken from our Credit card last year. That phone call from Barclaycard was a mind focusing conversation I can tell ya.

Long story short - we never even received, or wanted a Barclaycard. Our request to decline it, was intercepted and susbsequently our home address was changed, which is where the new cards were sent.

They spent the money on LCD Tv's at a Cash 'n' Carry in South London, save for about £800 cash withdrawals.

All sorted, but not a nice feeling and what annoyed me most was that it was a Barclaycard "inside job", but they would not tell us which of our details had been compromised. Oh, and the telephone conversation (changing our address) that they received from the Scum was not found on recordings !!! I was surprised that you could change your hiome address over the telephone.

Work buddy of mine has had his Lloyds TSB personal account & credit card done over twice in the last twelve months.

There are folk on the inside of these companies providing cloning details straight from the business computer.

Your card is cloned before you get it !


There are bent posties stealing unsigned cards, there are employees probably everywhere where they can get away with it scamming cards when your not paying attention.

I dont see why with a bit of electronic twiddling the shop card reader couldnt be twinned into a laptop under the counter.


Bitter taste in the mouth Nat.....


If only we could have twenty minutes with them somewhere dark.....