A couple of months ago I bought some paint from Euro Car Parts, via their EBay listing. The paint never turned up and I got no reply to my requests
for an explanation.
Eventually I gave up and reported the matter to EBay. Within a very short time I had a reply from EBay, basically saying that the seller was
returning my money.
In view of the lack of an explanation, or any contact from the seller I gave negative feedback. I have now been contacted by the seller asking me to
change my negative feedback to 5 star positive!! in return they will send me a free valeting kit.
Naturally I have declined their offer (bribe) and my feedback will stand, but I think this makes a complete mockery of the EBay feedback system.
What would you have done?
same
Ignore it. Poor service deserves neg feedback.
Lucky for you ebay did not remove the neg fb as they did for one of my purchases. Btw i rarely leave neg fb usually no fb for bad service but this
case was particularlyy bad.
same, and reported the bribe
Iirc alot of high level sellers rely on high star ratings to keep their eBay fees lower and power seller status.
If it was me I'd take the bribe. A company as large as that will have a decent feedback overal so ur neg will mean little to their prospective
purchasers.
As you say feed back is bent any way. They buggered you about so why not accept a little recompense ?
edit I didn't think you could adjust feed back once submitted ?
[Edited on 16/5/14 by big_wasa]
The feedback system is a joke anyway but i would have done the same as you and not taken the bribe.
You have retained your dignity, and proved you can't be bought off. That is worth way more than a valeting kit.
Edit
However, I think that many companies do just refund these days. If you have a high volume of sales it just isn't worth the grief of resending or
whatever. That is not a defence for the poor customer "care" BTW
[Edited on 17/5/14 by cliftyhanger]
I personally think e bay the company is useless if you have a problem, but great for buying stuff if it doesn't go wrong. I had an issue a few years ago e bay weren't interested in sorting the problem out spoke to my credit card company sorted within 3days money back in my account..
quote:
Originally posted by loggyboy
Iirc alot of high level sellers rely on high star ratings to keep their eBay fees lower and power seller status.
If it was me I'd take the bribe. A company as large as that will have a decent feedback overal so ur neg will mean little to their prospective purchasers.
Interestingly No1 son bought some items on-line (not via fleabay though) from Euro.
Only part of the shipment turned up and despite the signature being 'un-checked' Euro are telling him to report it to the Police and obtain
a crime number.
Seems as if Euro are arrogantly reaching the point where they are ignoring the negatives of poor customer service in favour of taking a hard line.
Or am I being cynical?
Cheers, Pewe10 
I would hav took the bribe and not changed the feedback
Same happened with me afew weeks ago with some bulbs, never arrived asked for anew set or refund they said it was tough, left negative feedback then
they refunded me asking to change the feedback which didn't happen