Called them again and was asked to send them back at my expense and they would refund
costs This was my first order with them. Has anybody else had this trouble? Was hoping to get the car on its wheels for the weekend
AHHH That feels better
Rant Time: Ordered my spring from Rally Design last friday and give them a different delivery address from mine so i knew sombody would be in to get
them. Got in from work last night to a card saying that they tried to deliver them to my address. Called them this morning and they said they would
get in touch with courier to tell them. Got home at lunch time to another card, luckily a neighbour was in an took them for me. Opened box to find 2
to differnt front springs,1 9 coils and 1 10 coils Called them again and was asked to send them back at my expense and they would refund
costs This was my first order with them. Has anybody else had this trouble?
Was hoping to get the car on its wheels for the weekend
AHHH That feels better
Relax, my son.......
Be happy u get some, other companies: you pay and never deliver.
Strange! I've found Rally Design to be really good with equally good customer services.... That's bad luck for a first experience of them....
quote:
Originally posted by t.j.
Relax, my son.......
Be happy u get some, other companies: you pay and never deliver.
Ive used rally design,dozens of times over the last few years,never had any problems,1st class service every time,I think you must have been very
unlucky 
i use raldes a lot,never had a prob,i ordered a part wrongly and rung them up about returning it....absolutely no problemo,get my vote every time
Hi give them a chance they are good honest and reliable. And always sort out problems quickly when they do occure.
cheers matt
Never had a problem either,sent back parts no problem and credit note/money back.
I think you are just very unlucky as a 1st time buyer and it is a shame as you will probbaly shop elsewhere, but i would give them a chance too.
Thanks. Think i am just having one of those days. Got off to a bad start with the central heating boiler packing in
[Edited on 1/5/07 by TGR-ECOSSE]
raldes have always ranked near top in my experience, next day delivery everytime. Really unlucky that they messed up with you, fingers crossed they sort it as well as they normally manage first time!
quote:
Originally posted by TGR-ECOSSE
Thanks. Think i am just having one of those days. Got off to a bad start with the central heating boiler packing in
[Edited on 1/5/07 by TGR-ECOSSE]
Products that prove to be unsuitable may be returned for a refund or exchange subject to the following conditions:
• Goods are received by ourselves within 14 days of dispatch
• Items and their packaging are received in a re-saleable condition
• Items are received with a copy of your original invoice, reason for return and return reference number (ring for details)
• Items are returned with the carriage paid
If any of the above conditions are not fulfilled then you may be subject to a 20% handling charge. Rally Design cannot accept any items for return
which have been specially ordered or manufactured to your personal specification.
seems fair to me but as the goods are wrongly made they should give you credit on the posting
They've always been great with orders I've put in.
Except once... when they picked up on the postcode of the delivery address... but then obviously just chose the first name that came up against that
postcode.
Meaning that it went to one of the other 2000 people that work here!
Fortunately he was honest and tracked me down to give me the goods.
Cheers,
James
Get my vote too - always been excellent....
Had a couple of problems, but nothing major and always been sorted very quickly with no questions asked.
Always had great service from them. Had one order with incorrect part but it was all sorted out very quickly.
Update. I returned the springs and 2 days later got the correct ones delivered to the right address and got the postage refunded.
good result, but im not suprised they sorted it out well.
I am still waiting for some stuff i ordered online last thursday... but not worried yet
Ordered a part Monday afternoon, arrived this morning while I tried to cancell the delivery as I was going to be passing there door on Friday ,
blooming typical of them to deliver next day !!
Jason
Time to edit the title to reflect their handling of the mistake?