Dear all - whilst trying to repair a Laptop (smashed Power Jack on the Motherboard) given to me by my brothers in-laws, I found the need to visit the above for a specific spare part I need.

Please find a copy of my email to the owner and consequent reply:

Hi Phil,

Thank you for your prompt reply. Unfortunately as your website is not easy to navigate around, search for - or indeed send an email (I don't use Outlook) I have ordered the part from the USA, ironically for comparable price. I would have preferred ordering from a local or even UK supplier to protect all of our workforces.

For your information regarding your reply email. As a web-designer and general computer analyst, emails without any text in them usually (as in my case) get automatically dumped into JUNK (where I found yours). When responding to emails it is usually best if you put a little text in them to allow Email Clients such as Outlook and Thunderbird to allow it to identify emails as "not junk", thereby allowing the email to come through as genuine.

Kindest Regards and thanks again.


Steve

This was the response:

Who gives a fuck

It’s a socket, the loss of one lazy person will not knock me down so bad I cannot afford to drive the Bentley or sell my £59k watch will it.

Isn't this what the internet is for?

Beware... Steve

What a complete d*ck head!

Tit.

What a nice man!! I think he's so nice we should all send him an email or 20, and register him with a few sites for some "man love" to show our appreciation!! Now who knows some??

[Edited on 20/9/08 by Paul TigerB6]

quote:

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Originally posted by Paul TigerB6
What a nice man!! I think he's so nice we should all send him an email or 20, and register him with a few sites for some "man love" to show our appreciation!! Now who knows some??

[Edited on 20/9/08 by Paul TigerB6]

---

Top class customer service, you'll be sure to return to that place now to place that large order now eh??

If you still need a socket I used these once and seemed ok Clicky Thing

Cheers Rich

Would you believe he has now sent me this:

Fuck of twat 100 bad comments against 10,000 good who cares

Steve

a real sock cooker

He may be interested in this email though:

Transcripts of our emails will be forwarded to:

http://www.birmingham.gov.uk/GenerateContent?CONTENT_ITEM_ID=6286&CONTENT_ITEM_TYPE=0&MENU_ID=1566&EXPAND=1522



Steve

if indeed he has even sat in a bentley maybe he needs to route some of his wealth into a new modern day website instead of that mess he currently runs, i cant remember the last i saw a site that bad.
what an idiot

My final email to phil@sparesweb.com

Hi Phil,

To put this childish disagreement to it's natural conclusion - I do not hold against you any grudges. I sincerely wish you and your company all the very best of luck in this difficult trading climate. The strongest companies with the best customer service and reasonable pricing inevitably succeed. Treating potential customers with contempt whilst using foul language in communications ultimately results in the word of mouth surrounding specific companies being bad and bad news travels much quicker than good news.

As the company I work for manufacture and supply some of the higher value electronics eg silicon chips, SMD's etc. etc. I really hope your relations with them; maybe even us, are much better than the acrimonious relationship we seem to have found ourselves in.

I can safely say in my last 20 years of working with some of the largest companies in the world you are the most obnoxious cretin I have ever had the misfortune to communicate with.

But good luck all the same!

Steve

Steve

I sir, take my hat off to you for that reply!

If his previous form is anything to go by I think you can expect a short response with one of the words being 'Off'!

Steve