AndyW
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| posted on 11/5/12 at 10:01 PM |
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ask for a freebie???
Evening all,
Im not one for making a fuss, but, I purchased an item thats been made wrong. They admitted fault. They said to bring it back and they will change for
a new one. Fair enough. Problem is that it will be a 200 mile round trip for me to take it back. Should I be cheeky and ask for something to offset
the fuel cost of me returning it?
I think its only right to do so as the added cost of me collecting it in the first place (would not post as too big) and then the trip again to
correct the problem has made a big difference in the overall price.
What would be a fair "amount" to ask for or expect.
They have not said anything about discount off next purchase or anything just an expectation that I will bring the old one back and collect the new
one.
So, whats the collective thought. Should I ask for something in return, should I expect something in return, or just keep a stiff upper lip and say
well done for sorting it out old chap???
I await your responses!!
Thanks
Andy
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Wheels244
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| posted on 11/5/12 at 10:17 PM |
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I think they should either cover your fuel costs or arrange to pick it up and deliver at their expense.
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designer
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| posted on 11/5/12 at 10:43 PM |
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Afraid it all depends on the 'small print'!!
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austin man
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| posted on 11/5/12 at 11:08 PM |
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I would demmand that they refunded any associated costs, you are not at fault so should not incurr any costs
quote:
Originally posted by AndyW
Evening all,
Im not one for making a fuss, but, I purchased an item thats been made wrong. They admitted fault. They said to bring it back and they will change for
a new one. Fair enough. Problem is that it will be a 200 mile round trip for me to take it back. Should I be cheeky and ask for something to offset
the fuel cost of me returning it?
I think its only right to do so as the added cost of me collecting it in the first place (would not post as too big) and then the trip again to
correct the problem has made a big difference in the overall price.
What would be a fair "amount" to ask for or expect.
They have not said anything about discount off next purchase or anything just an expectation that I will bring the old one back and collect the new
one.
So, whats the collective thought. Should I ask for something in return, should I expect something in return, or just keep a stiff upper lip and say
well done for sorting it out old chap???
I await your responses!!
Thanks
Andy
Life is like a bowl of fruit, funny how all the weird looking ones are left alone
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SteveWalker
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| posted on 12/5/12 at 12:11 AM |
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I run my own business and HMRC consider that when you add up all the costs of running a vehicle: maintenence, insurance, fuel, depreciation, finance,
etc. 45p per mile is a reasonable cost, that has no element of profit.
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cliftyhanger
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| posted on 12/5/12 at 06:37 AM |
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Tricky, I suspect you need to check your rights before asking so you know whether to plead or demand. remember the company has no control over where
buyers live, and RTB warranties are very common. But they may be helpful, depends on costs, how much the item was and so on. So if it costs £500, they
wont be wanting to offer £100 compensation.
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PSpirine
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| posted on 12/5/12 at 12:29 PM |
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I'd get them to arrange collection. Would be cheaper and easier.
Did you purchase it in person or via phone/internet?
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AndyW
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| posted on 12/5/12 at 01:10 PM |
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I purchased it in person, as their web site would not let your order as it could/would not allow postage due to size.
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coyoteboy
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| posted on 14/5/12 at 02:42 PM |
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Phone them and ask? But if buying that sort of thing you are accepting a risk in the first place so it's a bit hard to judge.
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UncleFista
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| posted on 14/5/12 at 04:23 PM |
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It's not tricky at all, they supplied the wrong part so it's up to them to either replace or refund and collect.
According to the DSRs you don't even need to send it back at their expense, you do however need to arrange it so they can collect.
It's not your fault, so you don't have to pay.
Tony Bond / UncleFista
Love is like a snowmobile, speeding across the frozen tundra.
Which suddenly flips, pinning you underneath.
At night the ice-weasels come...
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loggyboy
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| posted on 14/5/12 at 04:28 PM |
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quote:
Originally posted by UncleFista
It's not tricky at all, they supplied the wrong part so it's up to them to either replace or refund and collect.
According to the DSRs you don't even need to send it back at their expense, you do however need to arrange it so they can collect.
It's not your fault, so you don't have to pay.
DSRs wouldnt cover a item that was purchased directly then taken away, even if it was incorrectly supplied.
Your going to have to approach them and hope that they are willing to make up for their mistake as I dont think they have an legal obligation to pay
to have it collected or to reimburse you.
Mistral Motorsport
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