Remember the case, we have.....
Proof of posting.
Proof of delivery.
Provided payapal with all this including the buyers signature.
We get this..........
After careful consideration of the evidence provided in the case detailedbelow, we have completed our investigation and decided in favour of thebuyer.
Under the terms of our User Agreement, we have debited the followingamount from your PayPal account as a refund to the buyer: 27.98 GBP
what the f
what a joke...
An appeal, or trading standards?
thats'll be the buyer rpotection they're always going on about...
I'd fight it Jon. Don't give in and fight it every step. You're completly in the right and it's the third party that's bused
the system.
I understand you just want to give up but then they've won. Paypal looses nothing. Buyer gains goods and money back and the "smugness"
he's fooled the system!
Kick off.
Well I can tell you my pi$$ is boiling right now, I have tried to appeal it guess what we cant ???
OK £27 not the end of the world, the principle by god am I fuming..........
The thieving scumbag has had the goods and now has his money back to, WTF as a seller can you do to protect against this, add a "victim"
surcharge to every sale ?
clearly you have the buyers adress
next step seems logical to me........
Could there be a case of fraud against your buyer? Over a matter of £27, plod might not be too interested.
I wouldn't let it lie though.
I'd call the police, report the scrote for fraud AND Paypal for aiding and abetting a fraud.
Tell ebay/paypal what you are doing and then take them to the small claims court, that should wake them up.
I honestly believe they don't even bother reading seller information and automatically adjudicate for the buyer and rely on 99% of sellers not
taking it any further.
Send him a dog turd, perhaps in a box with a spring loaded base? 
That is a nightmare situation. I don't know what to add but I had high hopes for your case. How else can a seller protect against fraudulent buyers? What more do they want you to do??
quote:
Originally posted by smart51
Could there be a case of fraud against your buyer? Over a matter of £27, plod might not be too interested.
I wouldn't let it lie though.
Jon, is there a dispute number, or some means of Paypal account holders of referencing this case?
Maybe if enough of us log on and ask for clarification as to why, with total proof of delivery, they judged against you, they may sit up?
Ok, we'll probably just get a 'sod off' (if any) reply, but if they get enough, and we mention a 2000 member forum (near enough...)
all watching the case, maybe it'll concentrate their minds a little.
This is Paypal taking the easy option, and basically rewarding fraudsters
Try to find out if you can take paypal to small claims court. My not win, but should pi$$ them off.
Dont let them get away with this - it's an outrage!
Tell them you'll be taking the matter to a small claims court. If you really have proof of postage, delivery and a signature you'll win
immediately (if any representative of paypal ever turns up anyway).
Scumbags
Liam
I'd also write a letter detailing the incident to their head office (not through the normal dispute channels where you'd just be fobbed off) complaining and see if that gets anything done.
Jon (and any other Paypal users)
Take a look at this:
http://www.ukauctionHelp.co.uk/ppchargeback.php
I hope it helps.
Ian
You would think THIS would be
enough ?
Well on top of this we also have obtained and given to payapl a copy of the signature given on delivery.
How they came to this conclusion god alone knows, at the moment we are trying to apeal, but guess what you cant apeal, the case is closed ???
trouble is paypal is now a bank registered in Luxembourg and is now not under the fsa rules.
quote:
Originally posted by robinbastd
Jon (and any other Paypal users)
Take a look at this:
http://www.ukauctionHelp.co.uk/ppchargeback.php
I hope it helps.
Ian
quote:
Originally posted by Jon Ison
How they came to this conclusion god alone knows, at the moment we are trying to apeal, but guess what you cant apeal, the case is closed ???
quote:
Originally posted by Aboardman
trouble is paypal is now a bank registered in Luxembourg and is now not under the fsa rules.
quote:
Originally posted by robinbastd
Jon (and any other Paypal users)
Take a look at this:
http://www.ukauctionHelp.co.uk/ppchargeback.php
I hope it helps.
Ian
Where is your buyer?
One of us will live near him and ask for your money...
Dont let it drop mate. I have several complaints in with ebay at the minute as theyv removed 4 of my lisitings in the last 2 months where there hasnt
been anything against ebay rules and they mad me take a test so i could carry on selling. Ebay and paypal are taking the right wee ATM.
Just look at the new feedback system and thatl tell you that sellers have feck all rights. Theyv taken over the world and fucked it all up.
As said write to ebay head office and go to the fsa ombudsman. It may just be 27 quid but the principle has to outway.
I've just found an article in the May edition of Which? magazine about disputes with PayPal. Their advice is to go to the FOS. Worked a treat in the case they reported on. I just hope you don't let them get away with it.
update, been on phone to them, 15 minute wait for someone to come free but............
They have admitted a mistake on their part but as yet have only re opened the case, the funds are still back with the buyer at the mo.
lets see eh ?
good luck jon. When you get your money back dont forget to sue them for wasted time.