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Author: Subject: why are kit car companies so ignorant?
mandy69

posted on 13/5/04 at 05:50 PM Reply With Quote
why are kit car companies so ignorant?

I have tried and tried to spend my hard earned money with a few companies but the ones that do parts for the locost just don't seem to want to know.
All i get is an answer phone and then they don't bother to return my calls.

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phelpsa

posted on 13/5/04 at 06:00 PM Reply With Quote
They will only be very interested if you are buying a lot of stuff or a whole kit. Otherwise it is not worth their while.

Adam

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theconrodkid

posted on 13/5/04 at 06:05 PM Reply With Quote
your best bet is to visit a show and talk to them there,most dont have a lot of staff and a ringing phone is an anoyance,there is a lot of help on here to sort the good from the bad,just ask





who cares who wins
pass the pork pies

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mandy69

posted on 13/5/04 at 06:08 PM Reply With Quote
I thought being a woman i would at least get someone ringing me back, surely there can't be that many women doing this sort of thing?
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mandy69

posted on 13/5/04 at 06:09 PM Reply With Quote
Who do people advise using then?
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flak monkey

posted on 13/5/04 at 06:16 PM Reply With Quote
Look through the forums...

GTS Tuning are good:
http://www.gtstuning.co.uk

MK engineering are good:
http://www.mk-sportscars.fsnet.co.uk/

Luego:
http://www.luegosportscars.com/

Tiger (a matter of opinion):
http://www.tigersportscars.co.uk/

All of these people do kits and all the parts you would need to build a Locost/7 and most people on here have had some experience with at least one of those companies...

Cheers,
David

There are of course many other companies offering services, Europa, SVC etc but many of these do not deal with whole cars, just specific parts.

[Edited on 13/5/04 by flak monkey]





Sera

http://www.motosera.com

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JoelP

posted on 13/5/04 at 06:16 PM Reply With Quote
companies with good products include MK, stuart taylor, luego and GTS among others. The smaller the better in terms of customer service, provided the product is ok. Where abouts in the country are you?






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stephen_gusterson

posted on 13/5/04 at 06:43 PM Reply With Quote
unless things have changed, MK engineering have a reputation for not answering emails.......

i think its a cardinal sin not to follow up any potential sale...... but it looks like a lot of kit co's are fairly small operations that are more concerned with making stuff than actually providing a good customer interface.

Tiger wont even sell you ANYTHING unless you are building a kit.

On the other hand, RS components built their business to the biggest electricals supplier in europe by being prepared to sell a single 1p part, and including free postage, if needed!


atb

steve






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mandy69

posted on 13/5/04 at 07:03 PM Reply With Quote
I am in or should i say near Milton Keynes.

I have tried two of those on that list but neither answered or bothered to return the call.
I suppose i would get the same response if i was to email them?

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Dave Ashurst

posted on 13/5/04 at 07:09 PM Reply With Quote
keep trying...
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theconrodkid

posted on 13/5/04 at 07:13 PM Reply With Quote
try to get along to a meet in your area,have a chat and a ride in the cars,make your mind up and go do it





who cares who wins
pass the pork pies

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Peteff

posted on 13/5/04 at 07:18 PM Reply With Quote
Do you know where the manufacturer you want is situated?. Get round there with some money in your hand and don't bother with the phone or email. You'll get a better deal off them. Shows are always best as you have a captive audience there and there's usually some kind of discount. Are you just looking for parts or a kit? GTS will sell you bits and don't like to miss an opportunity Nobody gave these a mention either so I'll give them a plug, a mate of mine ordered a kit from them last week.
http://www.mac1motorsports.co.uk/contact.htm

[Edited on 13/5/04 by Peteff]





yours, Pete

I went into the RSPCA office the other day. It was so small you could hardly swing a cat in there.

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JoelP

posted on 13/5/04 at 07:18 PM Reply With Quote
several of the companies mentioned have employees/propietors who post on this site, this might be a way to get their attention.

snoopy is with MK engineering
Dozracing is darren from GTS
grant from luego posts occationally.







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Deckman001

posted on 13/5/04 at 07:21 PM Reply With Quote
quote:
Originally posted by mandy69
I am in or should i say near Milton Keynes.



You are quite near GTS's and Triton's workshop which is near Northhampton, try giving them an e-mail, mark at triton is very helpfull, Daren is very busy at Gts so Mark might be your best contact option

http://www.gtscougar.freeserve.co.uk/
http://www.tritonsportscars.com/
mailto:admin@tritonsportscars.com

Hope it helps
Jason






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colibriman

posted on 13/5/04 at 08:11 PM Reply With Quote
hi mandy...

or you could try Marc at MNR Racing on 01423 780196...
not local to you(harrogate), but very helpful

colin

NOTE:This user is registered as a LocostBuilders trader and may offer commercial services to other users
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MikeR

posted on 13/5/04 at 08:35 PM Reply With Quote
just for completness (and as a number of the midlands lot have built them and seem to like the kit)

Stuart Taylor - url=http://www.stuart-taylor.co.uk/]http://www.stuart-taylor.co.uk/[/url]

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MikeR

posted on 13/5/04 at 08:35 PM Reply With Quote
well embedding the url worked
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flak monkey

posted on 13/5/04 at 08:47 PM Reply With Quote
you only need to put the http:// infront of the www.....

http://whateveryoururlis.com

you dont need to do anything fancy that way

http://www.stuart-taylor.co.uk

[Edited on 13/5/04 by flak monkey]





Sera

http://www.motosera.com

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stephen_gusterson

posted on 13/5/04 at 09:51 PM Reply With Quote
MK engineering = Martin Keenan, not MK

I work in Milton Keynes..... and have nowt to do with mr keenan




quote:
Originally posted by mandy69
I am in or should i say near Milton Keynes.

I have tried two of those on that list but neither answered or bothered to return the call.
I suppose i would get the same response if i was to email them?







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stephen_gusterson

posted on 13/5/04 at 09:52 PM Reply With Quote
chrisG (chris gibbs) also works for MK......

atb

steve


quote:
Originally posted by JoelP
several of the companies mentioned have employees/propietors who post on this site, this might be a way to get their attention.

snoopy is with MK engineering
Dozracing is darren from GTS
grant from luego posts occationally.








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britishtrident

posted on 14/5/04 at 07:32 AM Reply With Quote
Any kit manufacturer I have met were nice guys ----- but not always good at keeping promises :-)

How long before this thread mentions RH ?

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James

posted on 14/5/04 at 05:31 PM Reply With Quote
Hopefully a long time!
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Findlay234

posted on 14/5/04 at 06:14 PM Reply With Quote
everytime i phone luego someone answers. they are also know their stuff which is good and sometimes its me that has to cut a chat short to go back into the garage.

So far as ive heard the four companies mentioned by flak are the same, you might have jsut caught them on a bad day.

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Alan B

posted on 14/5/04 at 07:47 PM Reply With Quote
My view FWIW....

If any company gives the facility to leave a message then they really should return the call...no excuse.

If they do not want to be returning calls, then fine, but don't have voice mail.

If this was a one-off, then it's not a big deal....but I suspect it may not be...

Companies take note...ignore customers at your peril.

Again just IMO

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Mark H

posted on 18/5/04 at 09:37 AM Reply With Quote
I've always thought the first company in the locost world to employ a proper secretary/office manager type bod will much more than make up for the extra salary. They will become market leader.

One lost kit sale profit = one months salary. Possibly lose much more than a grand a month on unanswered emails/calls?

I know these guys are hairy arsed engineers and the soft stuff is not for them, but they need to be absolutley trying to grab every bit of business they can whilst their reputations are still growing.

Cost of this advice = nowt, but wouldn't mind a new bonnet any one listening in!!





Mark Harrison and
Q986 KCP back from the dead...

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