HappyFather
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 posted on 16/4/10 at 12:55 PM |
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Getting in contact with MK (unanswered emails)
Hello,
Just wondering if this is normal or what...
I'm in the process of sorting my shortlist of Seven kit makers to select the one I'll be building.
I sent twice an email to MK, to the address listed on the website. The email had no attachments and came from a gmail address. Sent over 2 weeks ago
and resent in the beginning of this week. Haven't had a reply up to now... Is it common practice for prospecting mails to go unanswered?
Please tell me your experience on this...
Thank you very much,
HappyFather
P.S. - Before someone suggests me to call them... I don't want to spend 1£ per minute to grab the attention of someone that should be interested
in talking with me to sell me stuff... 
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ashg
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| posted on 16/4/10 at 01:04 PM |
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the point you are missing is that all the kitcar companies get somany emails from so many dreamers they dont have time to reply because they are
busy.
i would suggest you go to stoneleigh narrow down your list of what you want then go visit them for a test drive
Anything With Tits or Wheels Will cost you MONEY!!
Haynes Roadster (Finished)
Exocet (Finished & Sold)
New Project (Started)
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locostbuyer83
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| posted on 16/4/10 at 01:04 PM |
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i had a call from MK recently, my email was in their junk folder, ring them mate.
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A1
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| posted on 16/4/10 at 01:07 PM |
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call them. theyre really helpful if you do.
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Bluemoon
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| posted on 16/4/10 at 01:08 PM |
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They are not good on e-mail. Remember they are a small company and would need someone fully employed as a receptionist, and that would make the
kit's more expensive. I would phone or go for a bigger more expensive manufacture (westfeild ect...).
I guess they like fabrication rather than e-mail!
Dan
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Breaker
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| posted on 16/4/10 at 01:11 PM |
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quote:
Originally posted by locostbuyer83
i had a call from MK recently, my email was in their junk folder, ring them mate.
² Just call them...my e-mail(s) was also in their junk folder.
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HappyFather
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| posted on 16/4/10 at 02:16 PM |
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Thanks all for the replies! I'll phone them to request them to get my emails out of their junk folder.
I'm hoping I'll be in Stoneleigh (have plane, hotel and rental tin-top booked and paied, hope the ash cloud doesn't ruin the plans)
to talk with the manufacturers and builders.
But I want to be sure emails are answered, since I'll be building nights and weekends, need a way to ask for help that I can use off-hours and
get the replies without intrusion on my workplace.
By the way, if a company (big or small) announces an email address as a point of contact, they should answer it. Other small kit manufacturers have
replied to mails.
Best regards,
HappyFather
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AndyW
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| posted on 16/4/10 at 02:20 PM |
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I recently ordered a kit (at detling show) and I went for the manufacturer that gave best service on the day. None of them knew I had the money in my
pocket so the one who showed interest in me and my money got the order. I take the same view to peolpe who cant be bothered to answer e-mails.
Especially as they put it on the web site. If they are too busy to answer then dont put the address on web. Thats just plain rude.
Rant over.....
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YQUSTA
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| posted on 16/4/10 at 03:49 PM |
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I don't care how big or small a company is not answering e-mail's and phone calls is not on.
If they want people to buy thier cars/parts then they should be more active in their responses.
For some reason because it is a kitcar makes people think this is OK, GTS have a bad rep for the same things
"If in doubt flat out"
Colin McRae
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Bluemoon
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| posted on 16/4/10 at 03:49 PM |
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quote:
Originally posted by HappyFather
Thanks all for the replies! I'll phone them to request them to get my emails out of their junk folder.
I'm hoping I'll be in Stoneleigh (have plane, hotel and rental tin-top booked and paied, hope the ash cloud doesn't ruin the plans)
to talk with the manufacturers and builders.
But I want to be sure emails are answered, since I'll be building nights and weekends, need a way to ask for help that I can use off-hours and
get the replies without intrusion on my workplace.
By the way, if a company (big or small) announces an email address as a point of contact, they should answer it. Other small kit manufacturers have
replied to mails.
Best regards,
HappyFather
Things to note though are that you can ask on here about anything you need to know about the collective of locos-builders will be able to help
(probably quickest way even if MK answer you e-mails, you can get a reply in an hour or less nearly 24/7). MK build manual is better than it was as
well, have a chat to them in person in May as well as the other manufactures.
Also take a look at the built examples people have brought along, says a lot about the kits/quality ect...
Dan
[Edited on 16/4/10 by Bluemoon]
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Breaker
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| posted on 16/4/10 at 04:12 PM |
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quote:
Originally posted by Bluemoon
MK build manual is better than it was as well,
[Edited on 16/4/10 by Bluemoon]
Oh, there is a MK build manual ? 
Can someone mail this manual to me ?
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scootz
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| posted on 16/4/10 at 04:19 PM |
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I've never really understood the 'slack' we give to kit car manufacturers regarding poor communication.
As my old boss used to say... 'busy is not an excuse'!
It's Evolution Baby!
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HappyFather
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| posted on 16/4/10 at 04:20 PM |
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quote:
Originally posted by Breaker
quote:
Originally posted by Bluemoon
MK build manual is better than it was as well,
[Edited on 16/4/10 by Bluemoon]
Oh, there is a MK build manual ?
Can someone mail this manual to me ?
On their new website, go to "News -> Reviews" and it's there available for download. It's 2Mb.
Don't know if it is the "new manual" since I never saw the old one
HappyFather
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James
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| posted on 16/4/10 at 04:30 PM |
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quote:
Originally posted by HappyFather
Thanks all for the replies! I'll phone them to request them to get my emails out of their junk folder.
I'm hoping I'll be in Stoneleigh (have plane, hotel and rental tin-top booked and paied, hope the ash cloud doesn't ruin the plans)
to talk with the manufacturers and builders.
But I want to be sure emails are answered, since I'll be building nights and weekends, need a way to ask for help that I can use off-hours and
get the replies without intrusion on my workplace.
By the way, if a company (big or small) announces an email address as a point of contact, they should answer it. Other small kit manufacturers have
replied to mails.
Best regards,
HappyFather
Frankly, whichever manufacturer, you're much off asking on here!
Cheers,
James
------------------------------------------------------------------------------------------------------------
"The fight is won or lost far away from witnesses, behind the lines, in the gym and out there on the road, long before I dance under those lights."
- Muhammad Ali
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mads
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| posted on 16/4/10 at 04:40 PM |
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quote:
Originally posted by Breaker
quote:
Originally posted by Bluemoon
MK build manual is better than it was as well,
[Edited on 16/4/10 by Bluemoon]
Oh, there is a MK build manual ?
Can someone mail this manual to me ?
just read through it online (less than 5mins).... you are better off just posting your Qs on here me thinks!
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morcus
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| posted on 16/4/10 at 04:51 PM |
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Have you tried writing to them? I don't like talking on the phone so I write a lot of letters and it usually will get you better replies than
any other form of communication, how many times have you written a long email and got a one sentence reply? and how many times has that happened
through the post? If you outline your intentions you might even be able to get them to email or phone you.
As said above, seek them out at shows. Any thing you can buy at an event will save you money (And not just car stuff, litterally anything). I
don't know how they work it but they'll probably have a target number of kits to sell on the weekend so you might be able to get a better
deal by going as late as possible to actually order, I recon there were some real deals to be had at Detling and I'm sure I saw a sign offering
10% off on something.
I'm moving house in 2 month and looking to stat shortly after and I've been considering an Indy, as I want something a little out of the
ordinary I'm planning on writing to them.
In a White Room, With Black Curtains, By the Station.
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franky
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| posted on 16/4/10 at 05:38 PM |
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quote:
Originally posted by James
quote:
Originally posted by HappyFather
Thanks all for the replies! I'll phone them to request them to get my emails out of their junk folder.
I'm hoping I'll be in Stoneleigh (have plane, hotel and rental tin-top booked and paied, hope the ash cloud doesn't ruin the plans)
to talk with the manufacturers and builders.
But I want to be sure emails are answered, since I'll be building nights and weekends, need a way to ask for help that I can use off-hours and
get the replies without intrusion on my workplace.
By the way, if a company (big or small) announces an email address as a point of contact, they should answer it. Other small kit manufacturers have
replied to mails.
Best regards,
HappyFather
Frankly, whichever manufacturer, you're much off asking on here!
Cheers,
James
If you want that kind of support you need to buy a GKD legend/evolution as peters phone is never off to owners. Compared to another kit I use to own
its like night and day.
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Bluemoon
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| posted on 16/4/10 at 08:35 PM |
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quote:
Originally posted by mads
quote:
Originally posted by Breaker
quote:
Originally posted by Bluemoon
MK build manual is better than it was as well,
[Edited on 16/4/10 by Bluemoon]
Oh, there is a MK build manual ?
Can someone mail this manual to me ?
just read through it online (less than 5mins).... you are better off just posting your Qs on here me thinks!
I would agree, but there is really not a lot in there, but on the other had it tells you the basics the rest is common sense...
Dan
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HappyFather
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| posted on 19/4/10 at 01:18 PM |
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After calling them on the phone on Saturday morning and resending my email a 3rd time, I got a reply today. Let's hope it gets smoother from now
on.
As for all the help offers you guys posted, thank you very much, and I'll take them later on when I start building. But for now I really need MK
to be the one replying to my emails, since my questions are regarding their services and not the build itself. 
Best regards,
HappyFather
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vincetheone
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| posted on 9/5/10 at 01:03 PM |
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Hi all,
i've got the same problem. they don't read the email.... Sometimes they read, sometimes not. I'm trying to approved my car in
"france", and i need some papers, i've ask them by phone, they say, ask us by email but no answer.
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Davegtst
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| posted on 9/5/10 at 04:21 PM |
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I put a deposit down at Stoneleigh and i'm waiting for a quote by email. Apparently the fella who 'drives the computor' is off and
the rest of them don't have a licence lol.
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