smart51
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| posted on 10/11/15 at 03:14 PM |
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Fuming at Adrian Flux
Some of you will know that thieves tried to steal my trike a few weeks ago. I made a claim on my insurance which has been confirmed today. However,
my insurance renewed during the claim. I phoned a couple of days before the renewal and was told that I could cancel within 14 days of renewal so let
the cover renew and when a decision is made to scrap the car, cancel the cover then. I've just phoned to cancel and they only want to give me a
partial refund. I'm fuming. They said, you can't have 10 days free insurance, you've been driving the car for that time. Not that
I have, of course, they've had the car for 3 weeks.
Am I right in thinking I should get a full refund under the circumstances or are they within their rights to keep back about £50?
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ianm67
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| posted on 10/11/15 at 03:42 PM |
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Good luck with Adrian Flux........ Had my fingers burnt by them about 20 years ago won't ever use them again. It's not just them BTW, a
lot of brokers operate in a similar fashion. I sold a car about 5 months ago, it had about 3 months of a 12 month insurance policy left to run. I rang
up the broker told them that I had sold the car and that I wanted to end the cover. They wanted to charge me £65 for the privilege!
Always biting off more than I can chew.....
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benchmark51
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| posted on 10/11/15 at 05:36 PM |
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I had the same with Adrian Flux, wanted £50 cancellation fee. So I said not to bother cancelling, I would just let it expire. So then they refused to
confirm my NCB until it had expired. I explained this to my new insurer who took my word that NCB would be available in a couple of months time. I
duly forwarded the NCB as soon as I got it. Nice to be trusted, so I have insured another 2 vehicles with them. About 4 other people I have told this
to have also insured with this company, which is AIB.
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morcus
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| posted on 10/11/15 at 05:44 PM |
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Its an odd case because the car was scrapped but it is standard top charge you for the days that have passed in the time unless you can prove you got
rid of the car or got new insurance, that said that should literally just be the cost of the cover, so unless your insurance cost 2500 for the year
its a bit steep.
In a White Room, With Black Curtains, By the Station.
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smart51
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| posted on 10/11/15 at 05:55 PM |
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quote:
Originally posted by morcus
Its an odd case because the car was scrapped but it is standard top charge you for the days that have passed in the time unless you can prove you
got rid of the car or got new insurance, that said that should literally just be the cost of the cover, so unless your insurance cost 2500 for the
year its a bit steep.
They collected the car 12 days before cover renewed.
[Edited on 10-11-2015 by smart51]
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coyoteboy
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| posted on 10/11/15 at 08:48 PM |
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I'd argue it. Until I was blue in the face and wasted £50 with of their time.
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DAN@ADRIAN FLUX
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| posted on 10/11/15 at 09:33 PM |
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Hi,
If you wanted to PM me your details I'd be happy to take a look into this for you to see if there is anything I can do.
Regards,
Dan.
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smart51
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| posted on 12/11/15 at 11:57 AM |
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I had a phonecall from Adrian Flux this morning offering a full refund, which I've accepted. I guess it was a case of one department not
talking to another. I'm glad it's all sorted now.
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steve m
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| posted on 12/11/15 at 05:23 PM |
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That's a good result, and good that they monitor the forum, as I would imagine a very large junk of their kit car
and specials come from this site
perhaps rename your thread as resolved ?
steve
Thats was probably spelt wrong, or had some grammer, that the "grammer police have to have a moan at
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smart51
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| posted on 12/11/15 at 05:39 PM |
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quote:
Originally posted by steve mperhaps rename your thread as resolved ?
There's no edit button on the original post, or I would have done.
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DAN@ADRIAN FLUX
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| posted on 16/11/15 at 09:00 PM |
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Hi,
I'm glad it was sorted out amicably in the end.
Regards,
Dan.
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