Jon Ison
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| posted on 5/4/06 at 05:42 PM |
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ebay dispute console ?
How long does it take for ebay too grant a refund ?
Got two non payment disputes on the go, been sat there over a month both flagged "eligible for full refund" and both sat there
"waiting for other party's response" of which there as been none, how long before it goes from blue too green flag and ebay cough up
?
ebay is great till you want too communicate with them, then i find its dam near impossible, anyone any experience of dispute refunds ?
Cheers J.
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GeoffT
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| posted on 5/4/06 at 06:01 PM |
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I've had just one dispute claim through ebay, they eventually paid up after 3 months. During this time there was virtually no communication from
them, and when I chased it, like yourself I got a terse message saying 'waiting for response from seller'. Eventually when I'd
pretty much forgotten about it, got an email from them saying it had been paid into my paypal a/c.
Suppose the message is, don't be in a hurry, and don't expect much communication, but hopefully you will get paid. I'm afraid that
when it comes to customer relations ebay are worse than hopeless.
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oliwb
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| posted on 5/4/06 at 06:20 PM |
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I've got one on the go at the moment, was suspicious when someone one the auction with zero feedback from Belgium.....Oh well....Oli.
If your not living life on the edge you're taking up too much room!
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britishtrident
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| posted on 5/4/06 at 06:23 PM |
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Sellers get very cynincal because basically the paypal dispute procedure always finds in favour of the buyer, no human even looks at any response the
seller gives.
I recently had one buyer complain to Paypal of non-delivery of item --- the auction ended at 16.30 hrs on Friday the complaint was date 09:30 hrs
the following Monday I would have given an instant refund except the items was posted at 9.05 on the Monday. I expect the item will eventually return
except I will be down eBay costs, postasge costs anf 2 lots of Paypal cost.
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Jon Ison
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| posted on 5/4/06 at 06:31 PM |
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Both these are items we have sold but received no payment for, in fact zero communication from the winning bidder full stop.
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raccoonradar
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| posted on 5/4/06 at 07:41 PM |
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have you posted items without getting payment ??? the only dispute i had was sorted out within a month (won item,paid for it But never got it) its
normally quicker if the other party doesn't reply to emails, full refund given less £10 for sorting it
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mark chandler
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| posted on 5/4/06 at 08:03 PM |
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I won a dispute, never saw a penny....
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Jon Ison
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| posted on 5/4/06 at 08:09 PM |
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No, its just the ebay listing and selling fee's we are after........ the winning bidder in both cases as made zero contact.
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raccoonradar
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| posted on 5/4/06 at 08:53 PM |
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have ebay said they would refund fees ? didn't think they did that?, shame its gone on so long & not given you a change to second chance
someone.
shame there's no way of vetting people who use ebay to keep all ar5es off it
good luck anyway
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chockymonster
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| posted on 5/4/06 at 08:53 PM |
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The new dispute console only needs 7 days before they will issue a final valuation fee if there is no response from the buyer.
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Jon Ison
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| posted on 7/4/06 at 10:05 PM |
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all sorted, I didn't realise you had too scroll thru 3 pages and close the dispute, I wrongly assumed ebay would cough up if there was no
response from the buyer, funds now returned too there rightful owner............
other 1/2.
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