Fencewrecker
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| posted on 9/9/13 at 08:16 PM |
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Well, following on from my earlier comment, and having read the good and the bad comments, I hope that this is the last time I feel compelled to
respond.
Someone once said to me in business. "You can't please everyone all the time but if you please most of the people most of the time then,
that is in reality the best you can hope for". As he also said "there is no pleasing some people". So true!!
My experience of Chris and Mark has been excellent both as a paying customer and as a free-loader, (my motor club have always been welcomed at MNR
hospitality tents at the shows for years even though I currently am the only MNR owner in the club). On many occasion over the last 6 years, MNR have
helped me out above and beyond, such as:
My car has been on the road 3 years, I wanted to modify the steering arrangement so stripped out the parts, called at MNR one Saturday morning, and
even though they were busy, Mark did a smashing job of welding it up for me, and the cost FoC. Now that's only one of many occasions. Chris did
the same with some parts that I couldn't source specific to my engine.
Cars cost money, usually more than we like to admit especially the fun ones, with all Kit Cars you are going to get costs if you don't like it
then don't buy one, but, they aren't half fun.
I have to say I don't like the tone of Mr T's comments and find some hard to believe, because they are the complete opposite to everything
I have experienced in the 6 years.
So in summary, the originator of this waffle, started by complaining about a person and being personal (not clever), then got on about the factory
support he had, even though he didn't buy the car from MNR and in his own words didn't expect to get factory help. Though from what I have
read he seems to have had lots of FoC time and his car is now sorted. So what is the point of all the above.
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corrado vr6
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| posted on 10/9/13 at 06:57 AM |
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Sounds to me like poor communication perhaps on both sides, also from looking back I don't think Mr T made it personal against a certain person,
he mentioned this persons name, but I believe it was others with their own experiences that ended up making it personal, yes it was instigated by this
post but I don't know if it was ever the op's intention
http://r1indy7.wordpress.com/
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Not Anumber
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| posted on 10/9/13 at 11:46 AM |
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I dont have any connection with the MNR guys but am mightily impressed by their response on here and would not have a qualm about dealing with
them.
Its clear this is a car that needed erm, shall we charitably say a little bit more than a tweak and a polish before being submitted for IVA.
If someone chooses to do the work themselves they will save money by relying on their skills and knowledge and taking risks that are their own
responsibility.
If they pay someone else to do the work they agree a price for the job or an hourly labour rate and estimate, watch the money go from their account
for the benefit of knowing it's someone else's responsibility to complete the work. They can then stand back and admire the finished
article without getting their hands quite as dirty.
There is always a grey area in the middle and therefore relatively likely to be some level of disagreement about the work that is actually required
however I don't think it's acceptable to go through the process and then throw mud in a public forum. Reputations take a long time to
build up but can be damaged on a whim.
The time and place to air these differences was really at The time and The place, no grievances were aired then so why air them now - or is this
perhaps more about you having second thoughts on the wisdom of going about things the way that you have ?
Are you sure you have received negative IMs from other forum members. Perhaps you would care to mention their names on here so they can be dealt with
in open dialogue rather than just darkly alluded to....
What was it the real Mr T from the A team was famous for saying ? Ah yes 'Get some Nuts' Rather a good bit of advice really.
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corrado vr6
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| posted on 10/9/13 at 03:23 PM |
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I don't think it would be a good idea to go naming names unless the op has those people's permission, as u2u's are obviously
personal for a reason
http://r1indy7.wordpress.com/
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richardm6994
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| posted on 10/9/13 at 03:44 PM |
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quote:
Originally posted by Not Anumber
I dont have any connection with the MNR guys but am mightily impressed by their response on here and would not have a qualm about dealing with
them.
Amen to that!!! I couldn't agree more!!
I also have no connection with MNR, however I would like them to know that reading this doesn't put me off buying from them!
Companies like MNR deserve all the best for the future 
[Edited on 10/9/13 by richardm6994]
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mr T
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| posted on 10/9/13 at 03:47 PM |
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quote:
Originally posted by Not Anumber
What was it the real Mr T from the A team was famous for saying ? Ah yes 'Get some Nuts' Rather a good bit of advice really.
Mr T also says stop your jibba jabba fool
[Edited on 10/9/13 by mr T]
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mr T
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| posted on 10/9/13 at 03:54 PM |
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Quote Richardm6994
I also have no connection with MNR, however I would like them to know that reading this does put me off buying from them!
Cheers pal
[Edited on 10/9/13 by mr T]
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Not Anumber
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| posted on 10/9/13 at 05:26 PM |
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quote:
Originally posted by mr T
quote:
Originally posted by Not Anumber
What was it the real Mr T from the A team was famous for saying ? Ah yes 'Get some Nuts' Rather a good bit of advice really.
Mr T also says stop your jibba jabba fool
[Edited on 10/9/13 by mr T]
So, you call those who disagree with you fools. Right mate, that and your other snippy comments to others who have disagreed with you tells me
everything i need to know about you then.
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mr T
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| posted on 10/9/13 at 05:46 PM |
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quote:
Originally posted by Not Anumber
quote:
Originally posted by mr T
quote:
Originally posted by Not Anumber
What was it the real Mr T from the A team was famous for saying ? Ah yes 'Get some Nuts' Rather a good bit of advice really.
Mr T also says stop your jibba jabba fool
[Edited on 10/9/13 by mr T]
So, you call those who disagree with you fools. Right mate, that and your other snippy comments to others who have disagreed with you tells me
everything i need to know about you then.
That was for you mate no one else Grow up you've obviously never watched the A Team and shouldn't make comments about things you know
nothing about
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Peteff
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| posted on 10/9/13 at 05:51 PM |
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quote:
Originally posted by mr T I don't want to start ripping into this bloke on this forum I understand he's in business to make
money but its totally at the other end of the scale to how I run my business and deal with customers .
Feel free to rip me to bits but this is just my experience I just hope people with the same experience as me back me up a little
I'd just like to say I found Marc to be a nice bloke and always tried to help me
Tony
And what would your business be ?
"I don't want to start ripping into this bloke on this forum I understand he's in business to make money" seems at odds with
your next statement "Feel free to rip me to bits but this is just my experience I just hope people with the same experience as me back me up a
little"
It seems a pretty pointless thread to me considering how long it's gone on for. You ask how a job can go from £900 to £2k ? Just look at the
high speed rail link and see how much that has gone up in a few months. You know how much work costs and wanting to build a car cost dearly so why did
you hand it over to someone else to finish the job. I'm not a MNR customer I built my Locost and tested it myself and then sold it on, gripe all
you want but eventually it is all down to you.
yours, Pete
I went into the RSPCA office the other day. It was so small you could hardly swing a cat in there.
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Not Anumber
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| posted on 10/9/13 at 06:11 PM |
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Oh you don't like being disagreed with at all do you young Mr T. I was in my 20s when the A team came to our screens in 1983 but still
remember it fondly. Mind you i must confess to finding the original Charlie's Angels rather more stimulating but each to their own i suppose .
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mr T
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| posted on 10/9/13 at 06:34 PM |
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quote:
Originally posted by Not Anumber
Oh you don't like being disagreed with at all do you young Mr T. I was in my 20s when the A team came to our screens in 1983 but still
remember it fondly. Mind you i must confess to finding the original Charlie's Angels rather more stimulating but each to their own i suppose .
Have to say it was starsky and hutch for me  
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richardm6994
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| posted on 10/9/13 at 07:27 PM |
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Edited my post!! It was meant to say...doesn't put me off!!! Dam ipad!!!
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mr T
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| posted on 10/9/13 at 07:34 PM |
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quote:
Originally posted by richardm6994
Edited my post!! It was meant to say...doesn't put me off!!! Dam ipad!!!
Haha
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sucksqueezebangblow
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| posted on 17/9/13 at 11:50 AM |
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Marc and Chris run an excellent business delivering some of the best products in the industry. I spent a lot of time and research deciding which car
to build and ultimately chose to build an MNR. Their chassis is in my view one of the very best out there.
MNR customer service goes beyond anything I have experienced anywhere else in any industry. They act more like friends or family, but they are very
busy people, Marc in particular never stops, I don't know how he does it.
During my build I always used Locostbuilders first if ever I had any questions or doubts and most members were very helpful and almost invariably had
the solution. On occasions when I needed to contact MNR they were very quick to respond and very helpful. Chris can be brusque some times, usually
when he is very busy and is trying to be efficient and move on to the next task, but he always delivers. If he has a fault it is that like many of us
he doesn't always suffer fools gladly.
From the outset of my build I planned to take up MNRs offer of taking the car to their factory at the end of my build and putting the final finishing
touches to the car there. I spent a week at the factory working on my car, for which they charged me absolutely nothing. I used space, tools, lifts,
equipment and even some consumables, for a week, all for absolutely no charge. They provided me with help and advice every time I asked and Chris did
all my IVA paperwork, again all for no charge. I did ask for some work to be done for me by Marc, particularly help with my one-off GKN
lowbro/tripod/halfshaft set up, corner weighting, suspension geometry etc. for which I was charged and I was happy to pay. Why wouldn't I be,
they are a business supplying me with a service for which I should expect to pay. I also bought additional parts while I was there.
I stayed at the local pub, but when my stay over ran and the pub needed my room for the next guest, Chris provided me with two nights accommodation in
his own holiday flats, free of charge. And Marc invited me home for dinner with his family. This is the kind of people that the Nordons are.
The Nordons I know are not the Nordons "Mr T" describes.
There are no short cuts to building your own car you either need the knowledge and skills, learn the knowledge and skills or buy the knowledge and
skills. Most do a bit of all three. It is a big risk to take on anyone else's build and you should do so with your eyes open and a contingency
fund to hand. It is certainly the experience of many that it may not be the bargain you expected!
[Edited on 17/9/13 by sucksqueezebangblow]
Better to Burnout than to Fade Away JET METAL ~ AndySparrow © 
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Krismc
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| posted on 26/10/13 at 04:56 PM |
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quote:
Originally posted by mr T
quote:
Originally posted by daniel mason
let me get this straight. you hated dealing with mnr,they lied and sold you wrong parts during the build! then at the very end of the build,after all
these issues,you went to them to put your car through, the IVA? something doesnt sound right
Yes that's right I must have been on drugs I didn't want to take it for iva I thought I'd let the guys that do it all the time how
can a job go from £900 to 2k and you don't know about it until its done
I rang once to see how it was going I was told every thing was ok we've ordered the power commander for it??????? Why I asked because it needs
one ,it already had one on it, has it were is it ,
my mnr iva bill was quoted as 700ish and ended up as 2000ish too, plus 2k of engine charges and a replacement block which cost me 2 days off work.
this may not have bbeen mnrs fault as they used a external supplier but the engine and parts I was told where bad are now fitted in another ivaed kit
car that passed with my engine setup I was told was wrong.
Marc is great, chris is sometimes too busy or not knowledgeable in his replys.
They dont like cec's and push towards becs and therefore provide little support which is what happened in my case and mybees my fault. but I
only asked and I got the wrong info.
As for for blaming a self builder for the way some parts where fitted, this is offensive considering the state of the build manuals. Mine wasnt even
for my car.
I would buy another car from them as the chassis is great but customer experience is poor.
[Edited on 26/10/13 by Krismc]
Built, Ivaed, Drove and now Sold - 2011 MNR VORTX RT+ 2000cc Zetec on R1 Throttle boddies.
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Krismc
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| posted on 26/10/13 at 05:14 PM |
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quote:
Originally posted by Krismc
quote:
Originally posted by mr T
quote:
Originally posted by daniel mason
let me get this straight. you hated dealing with mnr,they lied and sold you wrong parts during the build! then at the very end of the build,after all
these issues,you went to them to put your car through, the IVA? something doesnt sound right
Yes that's right I must have been on drugs I didn't want to take it for iva I thought I'd let the guys that do it all the time how
can a job go from £900 to 2k and you don't know about it until its done
I rang once to see how it was going I was told every thing was ok we've ordered the power commander for it??????? Why I asked because it needs
one ,it already had one on it, has it were is it ,
my mnr iva bill was quoted as 700ish and ended up as 2000ish too, plus 2k of engine charges and a replacement block which cost me 2 days off work.
this may not have bbeen mnrs fault as they used a external supplier but the engine and parts I was told where bad are now fitted in another ivaed kit
car that passed with my engine setup I was told was wrong.
Marc is great, chris is sometimes too busy or not knowledgeable in his replys.
They dont like cec's and push towards becs and therefore provide little support which is what happened in my case and mybees my fault. but I
only asked and I got the wrong info.
As for for blaming a self builder for the way some parts where fitted, this is offensive considering the state of the build manuals. Mine wasnt even
for my car.
I would buy another car from them as the chassis is great but customer experience is questionable sometimes. Although when marcs dealing with you its
great.
[Edited on 26/10/13 by Krismc]
Built, Ivaed, Drove and now Sold - 2011 MNR VORTX RT+ 2000cc Zetec on R1 Throttle boddies.
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daniel mason
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| posted on 26/10/13 at 05:28 PM |
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i had bec and a cec and i got the same help for each. probably more help with the cec infact as they built the chassis around my own honda s2000
engine at no extra cost.
its difficult to accept.when they look at a car and give an estimate of cost. how can they possibly have forseen some of your errors?
and if they had just left them all and done the basic work they estimated and it failed iva with a huge list. what would you say then?
i suppose everyone has there own story and thoughts but mine were certainly positive.i for one really liked chris and its impossible not to like marc.
we regularly went for a few beers and i enjoyed there company.as well as iain bakers!
i had made a few mistakes with my build which mnr had to put right,and i payed for them but didnt make as many as some that were in the workshop
around that time!
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Krismc
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| posted on 26/10/13 at 06:36 PM |
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Im a repairs estimator/surveyor/technical sales engineer for a lift company and if I cant estimate the job or cant do I dont say I can for £100 then
charge £200. They need to say to a customer, this isnt a fixed price and this is only a estimate. Several MNR owners have said they have changed the
price but thought it was fixed.
Im trying to help here by saying what is not quite right, im not trying to put them down.....I actually would love another car.
Im not backing up Mr T or any one else who is disgruntled, but you and others praise MNR like they are the best kit car manufacturer on the planet
and this leads people to actually trust they will no what they are doing 100% of the time. They are very good, actually excellent in some areas. But
not all.
I had a problem with my inboard suspension, they said I had set it up wrong over the phone/internet (although disproved in the end as I had wrong
shocks supplied, which they replaced (with is a postive)) but there was no set up in build manual and no pictures, I emailed Chris several times
asking for installation and set up instructions for the suspension and I got some interesting reply's, some of them with some camber
adjustments. But when Marc is free, and hes a busy man...the replys are excellent.
Im just saying that you have to look at this both ways and too blame a customer for installing a part wrong when there is no clear instructions with a
kit is a big mistake. Ive been under 100s of cars but the installation inboard suspension and putting together raceleda hubs is something that I
wanted to confirm, but no instructions and then poor email replys left me 'best guessing' and then I was told youve done it wrong when it
was in for IVA.
Although in other areas, I had a chassis problem at start and couldnt get the engine and mounts in as when they had the engine to build chassis it
appeared a 'apprentice' removed the front main pully on the engine when welding it up. Anyway Marc travelled 80miles to come to my garage
to measure up the chassis and remake the mounts as i wasnt confortable with doing it.
So a half thumbs up from me for MNR.
PS personally id employ a sales person with some technical knowledge in MNR cars (daniel do you need a job), and provide more comprehensive build
details.
Built, Ivaed, Drove and now Sold - 2011 MNR VORTX RT+ 2000cc Zetec on R1 Throttle boddies.
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daniel mason
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| posted on 26/10/13 at 07:00 PM |
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i dont have the knowledge unfortunately and have a very good job.but if your wanting to get out of the lift industry.maybe send an application
form?
and i have never said they are the best in the industry,but have dealt with many!and alongside andy bates and radical they are as good as any! to
expect chris to give accurate setup details via email would be like asking marc to start working in the office.and simply wouldnt work. this is why i
personally think they make a good team. chris delivers items bang on time,and assists greatly with iva stuff. marc builds great cars!
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Krismc
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| posted on 27/10/13 at 02:34 AM |
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quote:
Originally posted by daniel mason
i dont have the knowledge unfortunately and have a very good job.but if your wanting to get out of the lift industry.maybe send an application
form?
and i have never said they are the best in the industry,but have dealt with many!and alongside andy bates and radical they are as good as any! to
expect chris to give accurate setup details via email would be like asking marc to start working in the office.and simply wouldnt work. this is why i
personally think they make a good team. chris delivers items bang on time,and assists greatly with iva stuff. marc builds great cars!
unfortunately no matey, im in the last of the industrys where qualifications are actually required by law. Plus moneys to good.
im not asking for much, a exploded diagram or a picture of the part fitted. its hardly rocket science for the co owner of a kit car company to
address via email, other wise the section on web site should say "partial build manual" .
I can imagine people buying these kits who have no knowledge of building a car expecting a bit more in the build manual than is given. ive seen
tiger, Westfield, caterham and they all superb considering.
Built, Ivaed, Drove and now Sold - 2011 MNR VORTX RT+ 2000cc Zetec on R1 Throttle boddies.
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mr T
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| posted on 27/10/13 at 08:53 AM |
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There's a reason for having a poo build manual, it's so they can say you've done that wrong and charge 2k,
In my case it wasn't wrong and still got my pants pulled down , well never again, they will never get another penny out of me , my car is now
sold not because I didn't like it , it was sold so I never had to deal with Chris again
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big_l
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| posted on 27/10/13 at 09:09 AM |
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Tbh I don't think Chris would ever sell you anything again anyway
Check out my blog mnrvortxhayabusa@blogspot.com
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mr T
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| posted on 27/10/13 at 09:13 AM |
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quote:
Originally posted by big_l
Tbh I don't think Chris would ever sell you anything again anyway
You've got that wrong bud he'd never get a chance
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Krismc
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| posted on 27/10/13 at 10:02 AM |
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quote:
Originally posted by mr T
quote:
Originally posted by big_l
Tbh I don't think Chris would ever sell you anything again anyway
You've got that wrong bud he'd never get a chance
Id pay you too try though.
Built, Ivaed, Drove and now Sold - 2011 MNR VORTX RT+ 2000cc Zetec on R1 Throttle boddies.
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